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不錯喔 7.4
(741篇評鑑)

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不錯喔



得分自741份評價
  • 整體狀況及整潔度 7.3
  • 設施與設備 7.2
  • 位置 7.6
  • 客房舒適度 7.4
  • 服務 7.4
  • 性價比 7.2
  • 餐飲 7.2
自訂排序

Gary S.來自美國
情侶/夫妻
入住2晚(2016年8月)
Review
Excellent
評鑑日期:2016年8月9日

Debby M.來自印尼
商務旅客
入住1晚(2016年7月)
Feel good
Nice hotel, very recommended..
評鑑日期:2016年7月29日

Daeyoung K.來自韓國
商務旅客
入住1晚(2016年7月)
dissatisfaction
disappoint
評鑑日期:2016年7月29日

John T.來自新加坡
商務旅客
入住2晚(2016年7月)
decent
decent place and value for money
評鑑日期:2016年7月28日

Yoel T.來自印尼
家庭(未成年孩童隨行)
入住2晚(2016年7月)
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
評鑑日期:2016年7月26日

Erwin P.來自印尼
商務旅客
入住1晚(2016年7月)
Business trip
Nice hotel that combined with the good price from agoda..
評鑑日期:2016年7月22日

Andre S.來自印尼
商務旅客
入住4晚(2016年7月)
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
評鑑日期:2016年7月20日

Nikki S.來自印尼
單人旅遊
入住1晚(2016年5月)
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.
評鑑日期:2016年7月14日

kasman K.來自印尼
商務旅客
入住1晚(2016年2月)
Good hotel, standard facilities
Good hotel, standard facilities.
評鑑日期:2016年7月12日

Novy S.來自印尼
家庭(嬰幼兒隨行)
入住1晚(2016年7月)
Spacious, good location and value for money
I stayed in 3 bedroom apartments. It's quite old apartment with tiny swimming pool,but it's worth for money, spacious room, nice location especially for culinary option and close to the shopping mall, my children love the breakfast very much. It will be nice if it's being renovated one day.
評鑑日期:2016年7月5日