lack of smiling face of the staff, the service provided not up to 5 star standard
The hotel is very new and modern design. It has a big swim pool with a comfortable changing room. The date we check in was Easter holiday, we were check in at 4:30pm, but the staff tell us our room still not yet available and may take addition 1.5 hours to clean up. Therefore the check-in time was around 6pm. The worst was the staff just said sorry with a stiff face to us and did not offer any other options for us to kill the 1.5hours waiting time, seem it is only our matter! In addition, when we request for late check out at 2pm as a compensation for the forced late check in, the answer was "the usual check out time is 11a.m. and the hotel can offer you a late check out at 12noon". What's a very disappointed answer!