Dear Mr. Roque,
Our sincerest apology for the the inconvenience caused during your stay with Sugbutel Family Hotel.
The management is taking the necessary actions to ensure that maintenance of room facilities are given most appropriate action. We are also doing the best efforts in training the personnel in-charge to improve the service.
Hope that this incident will still make you decide to stay in the hotel in the future. Providing the highest level of hospitality is the hotel's top priority. Thus, hearing said comment is very much appreciated for further process improvements.