Awesome. The hotel was great with good location and easy to access to all place. Nice Casino
and nice room. Good breakfast and warm hotel staff. Enjoyed our stay and will be going to
stay on our next trip.
“Always stay here”
Location Friendly receptionist and atmosphere
We always stay at this hotel whilst in Cebu and I keep forgetting it is a big hotel and you must ask for a room by the lifts then again on the end maybe it is quiet. The food in the room is better than the buffet yes room service is definitely better value and private eating.
“a bit dusty”
food, location, duty free shopping
The suite room we stayed in was a bit dusty, we requested for clean-up but it was done haphazardly. Dust was still evident on the tabletops.
“Good location ”
Room comfort, cleanness, breakfast
Stay was very good as usual I always book this hotel when I go to Cebu. Unfortunately at this time I had to make queue for about 10 minutes to check out, only 2 receptionist available. Then waiting again that the room is checked, that all is payed. I think as it's not first time I have been in this hotel they should be able to check that there have been no problem the last times I have been there.
“Staff needs more training”
1) Comfortable room, 2) hotel ambiance, and 3) location
The hotel is beautiful. I really liked the ambiance and enjoyed just exploring the massive lobby and food court.
Speaking of the food court... I was very disappointed in the Italian restaurant. The food was okay and the service was terrible. Our waitress acted like she was in a bad mood and most of the menu items we inquired about were "unavailable". No lasagna? Odd.
They have a fitness center onsite, but most of the equipment is broken with signs "Under Repair". Don't expect much of a workout if you use free weights.
Aside from the issues I mentioned, it was a nice hotel. I'll probably stay there again on my next trip.
“Excellent in food and services”
Food, room and services
“It was not i expect to get from waterfront..”
breakfast food only and the location.
We are all disappointed on how waterfront hotel in Lahug treated us during our business event in their Ballroom area, we payed big money for our "heavy snack and dinner" but they only served us cheap food that we could just buy in the street in much better taste and no hassle at all,that we don't have to fall in line every now and then to get a plate,a food and even a drinks..Their service is very dull and poor their crew don't know how to be hospitable to their guest,we don't even try to feel us comfortable in their place, they just ignore us when we asked for drinks because the line for food was so long and it was almost 11p.m already and we haven't dinner yet...a lot of people complained about their service and honestly we are not satisfied on their service to us..