Staff was good. I had serious problems with the a/c in the room as it did not cool all night even after maintenance came to "fix" the problem. Even after setting the temperature all the way down on cool 10 degrees Celsius the thermostat never came lower than 22.5 degrees. Another problem was there was no parking available at night due to some local event. The hotel did not consider parking for their guests important enough instead had locals take up all the indoor parking of this hotel. Very disappointing.
“Level 14 needs to change carpet it's very smelly ”
“an excellent hotel ”
Clean, personal are friendly and location is good
complimentaries, membership, the staffs, the rooms
It was an amazing experience; however, the parking area was smelly but the staff did something to eliminate the odd smell. Still, it was a great experience staying in Marco Polo.
“Best hotel in Davao”
The kids love the pool especially at night, with the lighting and all
Staff cleanliness location
“OVERRATED. FIRST AND LAST STAY IN THIS HOTEL.”
Our stay was not worth the money. We reserved Superior Room with Breakfast. We were first-timers in this hotel, we booked because of its reputation but we thought it was definitely overrated. We were not instructed where to go to have breakfast which other hotels usually do, that's why when we saw the Breakfast Menu on the table we thought that that was it but ended up paying for it and missed the free breakfast at Cafe Marco. Our bad maybe for not asking but they should be considerate for first-timers like us who don't have enough idea about the hotel. The room was really old, side tables were chipped. We didn't feel relaxed in this hotel.
“I left my heart in Marco Polo”
Room, Food, Service
My stay at Marco Polo is fantastic. I was given a room in the 12th floor. The room is very spacious, very clean and no smell whatsoever. The food is the best. Wide range of selection. The place is big enough as well. Staff are attentive. They are very helpful from Concierge to the front desk to the bell boy. Diego a bellboy is very polite and helpful. I hope Marco Polo would give him a recognition. I will definitely come back.
"Just one thing. If they can improve the water strength of the shower. This doesnt affect my HIGH RECOMMENDATION FOR MARCO POLO.