Our first time to stay at Fort Ilocandia. It was rated 5 star but we believe this is a over rated hotel.
The location is nice and the hotel itself but the management, rules and regulation sucks! I will enumerate it one by one.
Oct 23 we arrived at the hotel around 3 pm. The reception desk was asking for my original id. Since we are from the USA we are taking originals with us just photo copies. I showed them the DL on my iphone and the manager said oh we need the original . I replied really for what? you only need it for identification and that is my face on the drivers license. He replied oh just to attached to the file. I said look just print a copy of this and you have a copy for your file ( duh) and that's what they did. The lack some imagination or trouble shooting experiences.
The the bus boy took us to our room which is like way to far from the entrance. We are with an elderly person and she could not walk but was force to walk to get to our room ( no choice). This hotel is not handicapped friendly so pls beware! It is not senior citizen friendly either.
We arrived at the our room 3 pm and it super hot! we ask the front desk to check on it and they said give it an hour. Guess what 3 hours has gone by and it is still super hot. They finally sent engineering to work on this and it took almost 5 hours for our room to finally cool off.
Around 10 pm we went out and notice that our doors are not locking properly - OMG we called the engineering again and they were fixing it and hammering etcc. making loud noises till 11 pm while we are trying to rest!!! I got up and was express my frustrations.
Pls note this is only our first night. The second day we ask for fresh towels. They said we are going to charge you 50 pesos for the extra towels. I said OMG for a five start hotel you are charging your customer 50 pesos for extra towels. I said forget it.
We also always run out of tissue paper. They provide us one tissue paper for three people inside t
“The best of all”
The best of the best
“Every common area in the hotel is a smoking zone. Facilities really old.”
Cigarette smell is everywhere. Bathtub doesnt work. Breakfast fare is dismal. Practically everything is closed or does not work - fishing, zoo, 4x4, etc.
“I had higher expectations of this hotel. Needs renovation”
Hotel is old and room wasn't very clean.
“Chinese guests only. ”
A very large pool. The garden and surroundings very well kept. A very good chinese restaurant.
We are generally happy. Food selection needs improvement though. Staff very courteous and helpful. Maybe add another resto or have the coffeeshop offer more variety.
“Nice hotwl rooms”
Facilities should have been maintained. Other than that, we had a good stay
“All in one hotel”
Hotel has lots of facilities, like the firing range, zoo, its own sand dunes, atv/ horseback riding, hot air balloon, spa, restaurant, casino and many other more. Its a huge resort, believe me, you wont run out of activities to do at this resort. Food is so so. Hope they try to restore/renovate since its an old resort already.
“GOOD PLACE TO STAY WITH AMENITIES”
We were scared by millions of insects showed up in our bathroom but everything was ok. The food, service and staff were good. Cleanliness of the room and facilities were alright.
“"Don't let the advertising fool you"”
This hotel targets the Chinese and Taiwanese market. It is not run to any international standard. The first signs of a bad experience started at the check in desk. The person on duty was clueless. When he asked how we would settle any extras I said in any which way you wish, cash, credit card whatever. He said its fine, no need! Later that evening when we visited the restaurant they wouldn't allow us to add the charge to our room, they said cash only. This also happened at the bar. When we asked why they said because we hadn't given our credit card for authorisation. I went back to the same individual only for him to look at me confused. After taking a charge to my credit card all was finally well.
When we arrived at the room there was a strange smell. We then realised that it was a smoking room, we were not given the option of a non-smoking one. After a 12 hour car journey to this hotel we wanted to unpack and have a shower. We called housekeeping to request an additional towel and the reply was that will be an additional 50 pesos sir!!! When he arrived with the towel I had a few words and he said no problem sir forget the extra charge.I then checked the hotel information guide only to see a pricelist for additional things required for the room. There was also a pricelist for any damaged or missing items for the room. I can only assume that the clientele it attracts like to take souvenirs back to their home country with them. I have never in my life seen such a thing before.
The next experience was breakfast. It seemed that a swarm of locusts that ravaged every single thing available to eat. The serving stations were all pretty much empty. I asked for fruit and someone then brought fresh supply. I also asked for a cup of green tea and they said they don't have any....... it was either black tea or instant coffee, yikes!!!
Also be prepared to encounter very noisy people that have no understanding of who or what is around them. At any time of day or evening people