朋友推荐的,一个月前曾Book a Kelly Quarters room and get a free guaranteed upgrade to a Pearl Bed Suite.但是我们通过AGODA预定却不能享受以上优惠,其实酒店直接网站定房和AGODA的房价差不多,早知道我们就不通过AGODA预定了.即便再三和他们对升级条款争议,还是没能给我们UPGRADE,所以很有些失望.和朋友们一个月前预定的房价相比,还小贵了一点,但是却没有能够享受到应该得的待遇.心理小小有点不平衡.
“Decent facilities but terrible service/avoid cocoon spa!”
Started off well and we enjoyed the great morning menu. The pool is nice and we spent a lot of time at the family pool but every time we went it was quite full and had to wait for seats. Decided to actually extend our stay for two more days because we wanted to just relax. Was going to extend 2 more to explore more of the facilities and ended up ruining the experience by going to the cocoon spa. The English level of the staff there is generally very low and it becomes more apparent when there is a problem. The staff also seems to hate any kinds of complaints.
We booked the cocoon spa for valentines and paid for their very expensive Cocoon Rebirth in their "cocoon nest." Do not bother as it's just another room but in a room that looks like a Linder chocolate ball (and about as claustrophobic).
My wife had the massage and said it wasn't even as good as the street massages.
1) they actually made us fill out a form for 5 minutes that also detailed what areas of the body and what kind of massage you wanted. My wife had a sore neck and head and asked for that to be the focus. That paper was useless as they just gave her a generic full body massage that didn't spend more than 5 minutes on the listed areas.
2) this is the really infuriating part. We arrived 15 minutes earlier and requested the nest. The lady told us it would take 10 minutes to prepare the room. She did NOT tell us that it would cut into our massage time, especially since it took them more like 20 minutes and then they SLOWLY walked us over there, gave my wife a foot wash and by the time she took a 5 minute bath and changed, we already used up half an out of our time...
We assumed they would make up for this time. They did not AND they ended 10 minutes early.
Oh and the masseuse asked us if we wanted to use the relaxation centre afterwards, which the introduction said included saunas jacuzzis and all sorts of facilities... which she told my wife st the end of the session is BROKEN.
“Chill 3 day break before travelling home”
Very friendly staff, clean throughout.
Took a bit of time to find our way round