Once you get beyond the fact the entrance is basically a small door two shops along from a hotel with a very flashy lobby, there is a lot to like about the hotel. The room was smallish and the shower was not great, but it was very clean and value-wise in the centre of the city we thought this was a great hotel. The banana pancakes for breakfast were superb and the phou (breakfast soup) was also superb.
“staff very friendly”
I love the staff because they help us a lot.
breakfast were great.
Proximity to old city, walking distance storage of luggage
rooms were clean, good breakfast, hot water, friendly and well priced.
Fine with the trip arrangment but expensive compare to tour outside
we booked 2night for junior suite, door still using key, room is big, when we book, stated lakeview, however hotel only 6 floor, ca't see the lake.
breakfast, we come early than the waitres. another couple they are waiting about 45min for the food order.
another couple book for taxi, and the taxi was late.
one thing good was located near the water pupppet show and a lot of shop nearby the street
“Nice hotel with good stuff”
Near Hoan Kiem Lake
It is near to Hoan Kiem Lake, walking distance to Old Quarters, 36 Street and Water Puppet theatre. The room is good and clean. The staffs in the hotels are helpful and friendly.
“Great hotel, lovely rooms”
Location, breakfast, internet access.
Great location - interesting entranceway but nice to be set back off a busy street. Quiet rooms but no windows. Very clean and breakfast was satisfactory.
“Great staff and decent rooms”
The staff and location
on arrival i had to recheck the address as you enter by a single street door and along a corridor. don't let this put you off. this is a great little hotel. i had to rebook my plane flights and the girls at the front desk did it all for me. the rooms are smallish but have a good sized ensuite. breakfast was included and was plentiful with a cooked main, fruit, and tea/coffee. it's only a short walk the the lake and all the stalls and markets. restaurants and bars are all over the place and i felt safe at all times.
“Nice hotel, friendly staff, and great location”
Great location, very reasonalbly priced, good breakfast, and friendly staff.
All in all a nice place and quiet, we did most things we wanted to do, and hotel was near the lake, shopping and attractions. The last evening our camera was stolen while out walking, so be aware!!!
“Good Hotel with Wonderful Staff”
The staff are warm and friendly and go the extra yard
The hotel itself is well located in the Old Quarter (the tiny frontage can make it difficult to locate). Rooms are "cozy" without being cramped and are clean and comfortable. Certainly not luxurious but definitely very good value. Breakfast is limited but of a high quality - freshly prepared, good and wholesome. Where this hotel stands out is the staff. They are friendly and welcoming and are ready to go that little extra bit to ensure your stay is memorable for the right reasons. We left our excess luggage in their care while we toured the north and each time we returned we were greeted like friends. The staff here lift the hotel from being just another Vietnamese budget hotel to being a fondly remembered part of our holiday. No hesitation in recommending Cozy Hotel 2 and would certainly return.
“A Homely Hotel with Warm Service”
Super friendly staff, tourist hub location, beautiful views and various shopping venues
We were very well cared for by excellent staff. All accommodation and travelling agendas were managed by them in a most proficient manner. We stayed in a double bed and family room. The rooms were spacious and had great air conditioning. The bathrooms had strong running showers which were perfect for washing hair. There is complimentary drinking water available daily. The manager was very helpful in arranging transportation for us whether it was from the airport to the hotel, from the hotel to sight seeing locations, or from the hotel to the railway station.