The room was nice and clean. A firm bed and big windows for lots of light. The shower pressure was sporadic. Breakfast was average
“Great place to stay!”
The location is great. In Hoan Kien (Old Quarter). It is a 15 minute-walk from the lake and from the night market, which is actually nice, because the area around there is very very busy, and since they are at this walking distance, the place is a lot quieter. I had to upgrade the room, since the standard one was very small and had no window (although it was very comfortable and clean, like the other room I moved to, but that one with a balcony and a beautiful view of the street, full of vendors and goers.
The bed linen and pillows were the best ever.
Staff were awsome and very helpful (except by the fact that they recommended me to take a bus by the lake on a day that the lake was closed for vehichles).
“overall a very pleasant stay, staff were excellent ”
the staff were excellent and a credit to the hotel, they organised tours for us and told us all the best local spots to go for food and sight seeing. always on hand to help out. The rooms were clean but the shower room was a bit in need of some maintenance, it had no shower holder and wires wrapped in cling film which is not ideal. however, overall it was a very good stay and we would return
“Stay in hanoi”
Stayed there for a trip to ha long. Nothing was booked on arrival and Lee the receptionist helped us organise everything. He even showed us all the places of interest & good restaurants in the surroundings. Would definitely recommend to stay there.
“would not stay here again ”
The washroom needs some major work. So many things are falling apart in it. There were also a lot of small flies in there.
The bed is not comfortable, you can feel the coils.
Breakfast is good and staff are helpful but do not always understand English well.
“a place to avoid in case you have back or leg problem ”
The matrass are like stone. I was unable to close an eye. Friendly staff at reception. The breakfast is ok . The photos of the room shown in agoda don't correspond to reality
Recommend this hotel to anyone wanting a great location, clean bed and hot shower!
staff were happy and helpful.
price was good too.
would definitely stay again.
thanks for a wonderful stay.
Good location. Good breakfast. We have booked 2 family suite rooms for 3 nights but at first night we got only one room available cause of electrical device problem with another room. Mr.Lee(A manager) offered another type of room (smaller room) and offered a good deal a transportation to the airport for compensation. At third night after long day with a Halong Bay trip we got a surprice birthday cake for my son with lovely and very warm service. Thank you so much for that. With professional services, when we visit Hanoi again we will exactly perfer you.