Value 5/5: Hotel value is in the eye of the beholder, but I thought this place was spot on and I'm glad I found it!
Room 5/5: For $23/night, I had a well decorated, spacious and quiet room with a window. Nice bathroom and desk set up to make it fully functional. Two people would be more cramped, but not bad at all.
Facility 4/5 (8 stories with 2 rooms per floor; there is an elevator): The fixed furnishings are a little run down throughout the hotel, but they do a good job decorating with an elegant look to make up for it. Simple ground floor lobby and 2nd floor room converted to be the breakfast area. Breakfast is straight forward so you can't go wrong- Vietnamese phos, eggs, potato, pancakes, basic fruits, toast, tea and coffee.
Cleanliness 4/5: Feels ever so slightly dingy which is why I marked down to 4/5, but the older fixtures contribute to that feeling (I'm used to American hotels!). On the whole this place is clean.
Staff 100/5: The main reason I'm writing the review- the staff are wonderful! Moon is the manager and she is very kind, helpful and conscious of her guests' satisfaction! She helped me book my Halong Bay tour and train tickets and with a sea of options, she asked the right questions to get what I wanted. Her front desk staff are also very kind and always with a smile! Definitely contributed to the enjoyment of my stay.
I have been to Hanoi twice and stayed here both times. I would happily stay again next time I am in town. Overall great spot!!
Friendly helpful staff. Great location. Clean comfortable rooms. Good breakfast. Very quiet.
“very good location!”
Ms Moon at the reception was very friendly and helpful. We got upgraded to deluxe from superior twins because the superior twins fully occupied. Pleasantly surprised and wished could have stayed there for more nights!
市景家庭套房 - 可住4人
“Clean room and kind staff”
Thanks all. I spent compatible and relaxed day and night with my family.
Great location. Very clean and comfortable rooms. Friendly and helpful staff. Good breakfasts.
“Cleanliness was an issue”
The receptionist was SO hard sell their tour packages as soon as we arrived.
“Great location for a great price”
Great location and within walking distance to the lake. Plenty of restaurants around the area. Mr. Hoang the bellman and the the front lady,Nga are great and friendly.
“will never stay there”
Small lift for 2-3 ppl only.
Smelly room with run down conditions.
White tapes used by hotel to cover cracks on wall.
No working desk
Floor Tile crack
Water droplet sound
Hole in door , had to use toilet paper to cover the hole
No security camera
It was bedbugs on room 402 and 504
Nice room, nice breakfast, with occidental and vietnamese options, and so helpful staff. It's a 2,5 stars in Spain. For 25 USD/€ (aprox) sounds so good :)