Pleasant hotel, Pleasant Staff
Hotel is located within the Old Quarters hence you are in the midst of everything, its about less than 10 minutes walk from Hoan Kiem Lake and about 1/2hr walk from the Train Station (yes, we walked). We arrived quite early in the morning (around 7am) as we took the night drain drown from Sapa, the hotel wasn't open yet (its the same with the other small hotels in the area), but staff were quick to rush and ready the place when they realised we were at the door.
When we officially checked in in the afternoon, we were informed that there was a sudden construction works to be done hence it will be noisy, and that they have arranged for us to be sent to a sister hotel which is just about 10 minutes away, the got us into a taxi and we stayed at the other hotel (with room upgrade) for the first night. We returned for the 2nd night and they upgraded us to a beautiful family room. The room was clean and very spacious, bed was comfortable, the wifi not very stable but good enough to do my checks on emails and FB.
The staff were very friendly, and especially one we meet in the mornings, Ms Moon. Ms Moon was always very pleasant and helpful with information; she recommended places to eat, how and where to travel around and even advised us on the bargaining range on some of the items we planned to get.
All in all we had a very nice stay, and would recommend this hotel for a non hassle and affordable place to stay in Hanoi.
“Room was not available”
On arrival we were put through sales talk for Ha Long bay trip, then informed that our reserved room is not available. Offered room in another hotel, same chain. I declined taxi to the next hotel because it was close enough to walk, and declined to come back to the reserved room on the next day because I disliked the staff. The replacement room in Parkson hotel was ok, and the staff there was nice and helpful, but I stayed there mainly to avoid charge back hassle. This experience was the reason I have not booked more hotels through Agoda during this trip which was my plan originally. I may try you again in Thailand, but in Vietnam I see no added value in Agoda service. I easily get the same prices at the reception and I can examine the room before I pay.
Some more cleaning in the stairs.
“Good place with big room”
Thanks Thaison Palace Hotel
“Perfect perfect u can not beat this hotel....just fabulous.”
Immediately enter find ms Moon ,
This little. Woman wll help u have a great
Hanoi vacation. She speaks english knows
The city and loves to help hotel guests.
She is a winner.
“Outstanding Staff who make your stay more enjoyable!!! Maybe most helpful staff I've every had at h”
The staff at the Front Desk went out of their way to help me enjoy my stay in Hanoi and were most caring! Highly recommended!!!
“Perfect stay and location is great”
We are confident to recommend this hotel if you are looking for 3 star hotel with reasonable price and excellent service and clean room. This hotel can provide all above needs plus good location too.