The hotel is old and unclean. We were upgraded to a suite? The room was damp and smelt of bad drains. The toilet didnt flush and the shower screen was broke, ir also didnt drain properly. The restaurant was in an unused bedroom which still had the bathroom in it which hadnt been cleaned for at least a year. I would never stay her again, what a horrible experience. It shouldnt be advertised as 3 star more like 2 star at the very most.
Friendship clean service
We have had 2good stays at this hotel and on both accasions we have had good service.
The hotel is well placed for getting to see Hanoi. The hotel offers good tours that they will book for you.
The rooms are great and very clean
Breakfast is good with a great selection.
You will find this hotel with its manager Joe going out of there way to make your stay a pleasant one
“Value for money, friendly staff”
“Value For Money”
Value for money, friendly staff, location
Located at old quarter, although the actual location is a few minutes walk to the tourist area. Not much choice for dining near the hotel.
“the friendliest hotel staff in hanoi”
the helpful and friendly staff, the hotel is well located in the old quarter, our room was clean and well appointed
We had a great time at the Thaison Palace Hotel, and we will definitely come again. The breakfast is extra good, and the room spacious with a large bathroom. The highlight for us were the great friendships we made with the staff - they made us feel a part of a family, which is important when you're in a different culture than your own. The staff organised tours and day trips for us which were hassle free. We would highly recommend The Thaison Palace Hotel as a great place to stay if you want to enjoy Hanoi and surrounds.
“Good location good service”
Location service agodas price
“NIce small hotel, one of the best staff i met”
Smiling Staff ready to help, location,
Good stay, though very small hotel the room size was good - that is what you should look for in Vietnam and not the hotel size. Staff was great and helpful i will recommend to everyone. They do have tours which you can negotiate the price and they are not the cheapest. However for a 3 start hotel they punch above their weight, well done
“great location, staff & breakfast”
fabulous staff, good location and great breakfast
“Helpful & friendly staff.”
Service, Value for money, Tidy room
Very helpful staff to help us for the arrangement of airport transfer and did serve us simple yet delicious breakfast in the early time due to our flight schedule. Many thanks to the staff !
“Nice small hotel in Hanoi”
Location and reasonable price
Nice small hotel. Friendly staff. Airport pick up and return transfer also provided. Very close to getting around Hoan Kiem Lake and Night Markets