Very good, nice and comfortable room, good wifi, except on 2nd and 3rd floor. Breakfast is ok but need to rotate different food. employees are friendly and helpful
“Hotel in really a 2 star”
The staff were nice, but the hotel is in need of a good clean and some general maintenance, it is very old and the rooms smell. The breakfast is cold, ie. cold fried eggs, the eggs have been pre-cooked and are put on the breakfast table on a plate and just left, not kept warm or a cover over them, as is all the food.
“Wonderful stay at Thai Son Hotel. Best service.”
Location. Service. Hospitality
Best service ever have. Location. Service. Hospitality
“Excellent for 3 star hotel and great staff”
Staff+ Location and rooms
We highly recommend this hotel and making sure you will never feel regret when choosing this hotel for your stay in Hanoi. Everything is great from rooms, location, breakfast... Staff very friendly, so kind and so helpful. We love this hotel so much and must come back soon.
“Excellent customer service and location”
Customer service, location and breakfast
Small hotel in heart of Hanoi's Old Quarter. Excellent customer service. Initially I was not happy at all with my room, no windows and tiny bathroom with a shower that had no drain - the drain being in the corner of the bathroom. The room was located opposite the breakfast room and just below the kitchen area so, very loud and I didn't sleep well. I raised the issue with management and they immediately offered me a free upgrade to a much nicer room free of charge, which was great. The breakfast was good for a very small hotel with limited size.
“This hotel is in the middle of Ha Noi”
Nice food around the hotel
The room is too small
市景豪華家庭房 - 可住4人
“Thaison palace hotel”
Super friendly staff, very helpful
It was a good room but there were a few issues with the booking via Agoda (and the hotel's understanding of a family room). It was sorted however, after a length of time. We did transfer to another hotel after 3 days there and they offered to transfer our luggage. Great we thought, yet when it arrived they attempted to bill us for the taxi to transport it. Had we have known this we would have taken it ourselves in the first place.
“Everything was great!”
It's an amazing place, great value for money. Big clean rooms. Great staf!!! One of the best breakfast I've ever had in a hotel. Walking distance to Hoan Kiem lake and bar streets.