Thank you for the lovely review and it is great to hear that the staff looked after you and kept you updated. Living in a small town we often have contacts on how to get information and how we can assist you. Where we can offer late check outs, we will do our best if the room is not being cleaned or holding the cleaning staff back from their duties.
Our wet season can always alter guests travel arrangements temporarily and it is a rare event that it happens. We will also advise guests not to travel if there are impending cyclones as they are not much fun!
Hope you made it home safely.
The seaview apartments and garden view apartments are via a walk up stairs. We do not have elevator at the apartments.
It is rare that I find teenagers partying in the pool. We recommend all tours to guests and ask all guests at check in if they have booked in advance or would like us to assist them. When there are specials given to us they are sometimes not given to overseas agents and we always like to ensure our guests receive the special promotions. We apologise if this came across in the wrong manner as we are only trying to help. We will take more care.
Thank you for your review.