Travelling to Macau SAR, China? Read all updated requirements before you book.

8.7

Excellent
/10
(4,576 reviews)See what guests said
Highly rated by guests – 100% would recommend
Housekeeping31
Breakfast19
24-hour front desk5
See map

9

Exceptional

Location rating score

Exceptional location - 200 meters from city center
Exceptional for walking
Walkable places
Emperor Palace Casino

10 m

New Yaohan Department Store

50 m

New Yaohan

60 m

D2

90 m

Sky 21

100 m

Popular landmarks
Grand Lisboa Casino

290 m

Senado Square

360 m

Historic Centre of Macau

400 m

St. Dominic's Church

610 m

Monte Forte (Fortaleza do Monte)

730 m

Closest landmarks
New Yaohan Car Park

20 m

Crazy Paris Show

290 m

St. Augustine Square

290 m

Grand Lisboa Casino

290 m

Government House

300 m

Grand Emperor Hotel

"Staff were friendly."

Chi - January 27, 2020
Superior Room - Room plan Grand Emperor Hotel
Entrance Grand Emperor Hotel
Lobby Grand Emperor Hotel
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Grand Emperor Hotel

288 Avenida Comercial de Macau , Macau City, Macau, Macau SAR, China, 000000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Macau City part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

  • Blackout curtains

Value for money8.2
Distance to city center1 km
Location rating9.0
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport5.2 km

Rooms available at Grand Emperor Hotel

Excellent
Room comfort & quality

8.4

Family Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Studio
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
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Executive Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 king bed
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Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 queen be...
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Executive Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Studio
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Executive Suite with Double Bed
...
  • Room size: 84 m²/904 ft²
  • City view
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Royal Suite Double Room
...
  • Room size: 127 m²/1367 ft²
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Family Room
...
  • Room size: 38 m²/409 ft²
  • 1 king bed and 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Emperor Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Emperor Hotel?

For those who wish to drive their own cars, Grand Emperor Hotel has a car park that's close to the hotel. Parking is available for an additional charge.

Is breakfast offered at Grand Emperor Hotel?

Wake up to a great à la carte breakfast at Grand Emperor Hotel. A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 49.5 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Emperor Hotel?

Grand Emperor Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Grand Emperor Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Emperor Hotel.

Can business events be hosted at Grand Emperor Hotel?

On-site venues and convenient event services make Grand Emperor Hotel an ideal choice for hosting events such as conferences and meetings. The 3 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Emperor Hotel?

Grand Emperor Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Grand Emperor Hotel?

Guia Cable Car is the closest train, metro, or bus station, about 1.5 km away from Grand Emperor Hotel.

What restaurants are nearby Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City, famous for good restaurants such as Maison One, The Square Cafe & Portuguese Restaurant and Fengcheng Zhu Kee Restaurnat.

What popular shopping places are close to Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City area which features shopping places such as Macau Fisherman's Wharf, New Yaohan Department Store and Rua de São Paulo.

What are popular attractions near Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City area, which is famous for attractions such as Ruins of St. Paul's, Senado Square and Historic Centre of Macau.

What popular natural sightseeing spots are close to Grand Emperor Hotel?

Grand Emperor Hotel is located in the Macau City area, which is famous for natural sightseeing destinations such as lapsapan and Dr. Carlos d'Assumpcao Park.

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Explore the neighborhood

What people love about Grand Emperor Hotel

  • 7.6

    Very good
    Staff 

    "Staff were friendly."

    Chi

    |

    January 27, 2020

  • 9.6

    Exceptional
    Spaciousness

    "Luck for us we got upgraded to a deluxe family room which is so spacious."

    alberto

    |

    January 15, 2020

  • 9.6

    Exceptional

    "We were given several perks and freebees upon our check in and they have a foodcourt that is affordable and serves good food."

    alberto

    |

    January 15, 2020

Property ranking|Compared to 93 Macau properties
See all rankings
Location score
9/10
Room comfort score
8.4/10
Service score
8.5/10
Overall score
8.4/10
Better than
88
%
of Macau properties
Better than
80
%
of Macau properties
Better than
72
%
of Macau properties
Better than
71
%
of Macau properties
Overall rating:

8.7

Excellent
4,576 reviews
Cleanliness
8.5
Facilities
8.0
Location
9.0
Read all reviews >
What travelers say they love:
Staff are very nice even though they dont speak enhlish that...
Rachel from Philippines
Family with older children
More about Grand Emperor Hotel

More about Grand Emperor Hotel

Grand Emperor Hotel

Grand Emperor Hotel is a distinct addition to Macau and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Macau? Experiencing the best of the city's culture is easy with a stay at Grand Emperor Hotel, located merely 800 m from Ruins of St. Paul's.
At Grand Emperor Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Emperor Hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Grand Emperor Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Grand Emperor Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
Enjoy the countless activities offered at Grand Emperor Hotel. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Macau. If gambling is your game, then stop by Casino at Venetian Macao only 5.0 km away, where games of chance are available to adults.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 84% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 88% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Breakfast

51 mentions

Housekeeping

41 mentions

Food & Dining

15 mentions

Internet

9 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Nightclub

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
Food and dining
Breakfast options
  • American
  • Asian
  • Buffet
Restaurants on site

Grand Emperor Court

  • Cuisine: Chinese
  • Menu: Buffet

Royal Kitchen

  • Cuisine: International
  • Menu: A-la-carte

Royal Robatayaki

  • Cuisine: Japanese
  • Menu: A-la-carte
Location
288 Avenida Comercial de Macau , Macau City, Macau, Macau SAR, China, 000000
Excellent
Location

9

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    5.2 km 15 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    26.4 km

Public transportation

  • Guia Cable Car
    1.5 km

Hospital or clinic

  • Tsan Heng
    380 m

Convenience store

  • 7 Eleven
    420 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Lisboa Casino
    290 m
  • Senado Square
    360 m
  • Historic Centre of Macau
    400 m
  • St. Dominic's Church
    610 m
  • Monte Forte (Fortaleza do Monte)
    730 m
  • Ruins of St. Paul's
    800 m
  • A-Ma Temple
    1.1 km
  • Macau Tower Convention & Entertainment Centre
    1.2 km
  • Macao Museum
    1.5 km
  • Casino at Venetian Macao
    5.1 km

Nearby landmarks

  • Emperor Palace Casino
    10 m
  • New Yaohan Car Park
    20 m
  • New Yaohan Department Store
    50 m
  • New Yaohan
    60 m
  • D2
    90 m
  • Sky 21
    100 m
  • Supermercado San Fa Seng
    160 m
  • CTM Branch
    190 m
  • Rua da Felicidade
    250 m
  • Dom Pedro V Theatre
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • MOP 1,000 deposit is required upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)49.5 HKD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 285
  • Room voltage220
  • Year property opened2006
Property announcements

Book in advance (48 hours) to save up to 20% discount for hotel limousine service. To make a reservation or for further information, please contact hotel Guest Service Officers.

Guests are required to provide valid arrival cards upon check in.

Reviews of Grand Emperor Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.5
Facilities8.0
Location9.0
Room comfort and quality8.4
Service8.5
Value for money8.2
High score for Macau
Rating
9+ Exceptional (374)
8-9 Excellent (275)
7-8 Very Good (337)
6-7 Good (106)
<6 Below Expectation (66)
Time of the year
Mar - May (247)
Jun - Aug (337)
Sep - Nov (319)
Dec - Feb (255)
All guests (1,729)
All room types
All languages

Show reviews that mention 

Showing 1,158 verified guest comments
12345
9.6
Exceptional
LIM from Singapore
Group
Superior Room
Stayed 2 nights in December 2019

Highly recommended ! Grand Emperor Hotel is a very nice hotel to stay. ”

I do go to Macau a few times in a year with friends and family and always stay at Grand Emperor. The front desk staffs are very helpful always and assist their customer in every way to your request during the check in especially Yoyo who will make sure all requests are carried out. The hotel is very clean, cosy and service is good for every department like housekeeping, bell service, etc. The hotel also provide transport service to airport. I am very happy with the transport arrangement to hotel although there are only 3 of us, which they specially arrange a 7 seaters van to fetch us to airport. We love the breakfast in this hotel which provide a big range of food and taste of food is good. For location, very very convenient to go many places within walking distance to Senado, etc . There are variety of nice and reasonable priced food round the corner of the hotel I always highly recommend this hotel to all my friends who go to Macau and they also loved to stay there.

Reviewed December 27, 2019

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Dear Lim, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. As an important guest of our hotel, your satisfaction is our priority. We will definitely share your high compliments to the relevant department to keep up the good work. Thank you again for your amazing feedback and we look forward to seeing you again soon! Best Regards, Jenny Zhao Assistant Front Office Manager

Responded January 09, 2020
Grand Emperor Hotel
9.0
Exceptional
YEE from Malaysia
Couple
Stayed 2 nights in May 2014

Beautiful hotel and centrally located”

Spacious beautiful room, comfortable room, centrally located

Our stay in grand emperor hotel is splendid! The hotel is so luxuriously designed and the room is so spacious and beautiful! They also provide free hotel n ferry terminal shuttle pickup. The room is so clean the staffs are good mannered, there is a casino located on the fourth floor and there is also a food stall selling a variety of food and beverages on the 5th floor of the hotel. The hotel is also centrally located at the heart of Macau city. It is just a stone throw away from the famous tourist hotspot the Senado square and the ruins of St. Paul. It is also next to a shopping mall new yaohan and 5mins walk away from that and Lisboa casino.

Reviewed May 25, 2014

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10.0
Exceptional
Katherine from Singapore
Group
Stayed 1 night in January 2018

Highly recommended hotel!!”

My experience staying at grand emperor hotel was a very pleasant & an enjoyable one. The hotel facilities are well equipped, hotel room is spacious & cosy. The hotel breakfast was a heartily spread. And I want to specially compliment two of their customer service officers, Ms Yoyo Saw & Ms Nicole Wong. These two ladies service were great, they treat their customers like prestige guest, they will go the extra mile helping us hire a cab, explaining to us with great patient, do their best to fulfill our requests & they never fail to put on a smile. Overall the stay at this hotel was really a great one. I am very happy & satisfied with their great service, & would definitely stay in again should I re-visit Macau. Highly recommended.

Reviewed January 30, 2018

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Dear Koh, Thank you for sharing such wonderful comments with other travelers. I am very pleased to hear that you have spent a wonderful time with us. It was a great pleasure to have you at Grand Emperor Hotel Macau, "You Home Away From Home". We are delighted to know that you had a memorable stay especially highlighting the services extended to you by Guest Service Officer Yoyo and Nicole. Especially thanks for highlighting our guest room, breakfast and staff performance which have lived up to your expectations. I will surely pass on your generous compliments to the rest of the team and management. Again, thank you for your comments which are helpful as we strive to continuously improve. We would love to have you back soon for more memorable moments. Please feel free to let me know if I can be of any further assistance. Best regards, Jenny Guest Service Manager

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Grand Emperor Hotel
10.0
Exceptional
Ruth from Philippines
Group
Superior Room
Stayed 1 night in May 2010

A day in the Big City”

Lobby design is elegant, elevator is spacious, food is good, room is very good, bathroom is very neat and clean which I like the most, everyone who works in the hotel is very accommodating and welcoming.
I know it sounds crazy but I can't think of any. I would say inside the hotel its perfect (both service wise and hotel features), probably a little improvement on the building facade but to be honest it's not bad at all.

Eventhough we only spent a day in Grand Emperor Hotel, in behalf of my comrades I would say the experience was remarkable. From the moment we got off the taxi cab the bellboy was very keen on assisting us and it did not take long to proceed to our room. Everyone was very accommodating and the hotel was very pleasing. The room was very homy and comfortable. It was very clean and orderly. Location is very accessible too. I would surely consider staying at Grand Emperor Hotel next time I visit Macau.

Reviewed June 09, 2010

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9.2
Exceptional
Wai from Hong Kong SAR, China
Couple
Executive Room
Stayed 1 night in November 2018

Honeymoon with my wife”

Thank you for the Grand Emperor hotel’s arrangement to our honeymoon tour in Macau in November 2018. The hotel could be located easily and close to the town centre area. The room has also been upgraded with Good view and nice declaration, giving my wife and myself lots of surprise and treasurable monent. The breakfast was good for value too. The staff was friendly and I definitely truly recommend friends and my family members to stay in this hotel next time. The best hotel if you want to stay in Macau Peninsula at a reasonable rate. For myself, I will definitely come back to stay next time.

Reviewed November 12, 2018

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Dear Wai, Thank you very much for your recent stay as well as the detailed feedback provided. It is my team and I who were humbled to be part of your special wedding anniversary. We are sincerely happy to have the opportunity to have you celebrate your special occasion here. Thank you for choosing to spend your sweet honeymoon with us and we look forward to welcoming you back for more memorable experiences in the very near future. Best regards, Jenny Zhao Assistant Front Office Manager

Responded November 17, 2018
Grand Emperor Hotel
9.0
Exceptional
rhodora from Philippines
Couple
Stayed 3 nights in December 2010

a 3 star hotel with 4 star accommodation”

clean, friendly staff, elegant rooms, convenient location, with free drinks from the bar!

it was one of our memorable trips concluded by the first class accommodation from our hotel. i would definitely choose grand emperor hotel on my next visit to macau and perhaps bring my kids and mom along. the staff are friendly though not all can speak english but they'd be willing to assist/introduce you to an english speaking personnel. also, breakfast should have been included in our room package. i appreciate them giving us maps, a travel guide plus souvenirs which not all hotels would provide. over-all the hotel is great!

Reviewed January 25, 2011

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10.0
Exceptional
MASAKO from Japan
Couple
Stayed 1 night in June 2009

Good expericne @ Grand Emperor Hotel”

Good location! Just a minute walk to city square. Spacious room! The room was well maitained and very spacious. My room was at the corner and can see the nice view of Macau tower and bridge. Excellent breakfast! So many variety of food. My favourite was Dim Sum. The Dim Sum was restaurant quality and as good as the one I had in Hong Kong.
Giant LCD TV in the room, but the reception was not that good.

The location of the hotel is very convenient and easy walking distance from the city square. The next to the hotel was a department store. There is a supermarket in there, so can enjoy some local food hunting there too. All the staff were very friendly and well mannered. I think the hotel is very good value for money. If I have a chance to go back to Macau, I'll choose to stay @ Grand Emperor Hotel again.

Reviewed June 13, 2009

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9.2
Exceptional
FANNY from Hong Kong SAR, China
Group
Superior Room
Stayed 1 night in January 2019

NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”

I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.

Reviewed January 16, 2019

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Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team

Responded April 06, 2019
Grand Emperor Hotel
10.0
Exceptional
Ashok from India
Family with young children
Stayed 2 nights in June 2014

Live King size at Grand Emperor Hotel”

1) I was upgraded to Deluxe from Superior even without me asking for it.2) Staff was courteous from the check in to the check out. 3)Very helpful and knowledgeable about the sight seeing information

If you want to live King Size, Grand Emperor Hotel is the place to head in Macau. Hotel at city center and close to ferry terminal with shuttle bus from terminal to hotel and back. Stayed for 2 nights and no chance to complain about.The staff at Reception (day & night) very helpful and courteous throughout my stay. Will recommend to family and friends. Value for money.

Reviewed June 08, 2014

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9.7
Exceptional
Rupna from Australia
Couple
Stayed 3 nights in October 2008

A Grand Escape”

- Location (close to city & casinos) - Ambience & hotel decor - Great service through out (including meals) - Free shuttle services to airport etc. - Loved the Guards & Golden Coacah at the front of hotel
- Casino at the Hotel did not have roulette.

The Grand Emperor was very well located in the city area of Macau and very close to some of biggest casinos (Wynn & MGM Grand). The Deluxe room was fantastic and we received wonderful service including breakfast or dinner at the hotel restaurants. Really loved the opulent and royal decor of the hotel. A truely royal experience!

Reviewed November 03, 2008

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9.0
Exceptional
Susan from Singapore
Family with teens
Stayed 2 nights in November 2014

Highly recommended!”

Location, service, comfortable & spacious room

Very good location, beside New Yaohan, within walking distance to Senado Square, Lisboa, Grand Lisboa, Wynn & Starworld hotels. Staff very polite & accommodating, upgraded us to Executive room. Booking came with free buffet breakfast which has quite a good spread. Will stay at Grand Emperor Hotel again if I ever return to Macau.

Reviewed November 28, 2014

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8.3
Excellent
John from Australia
Couple
Superior Room
Stayed 2 nights in May 2010

???Good hotel and location but one disappointment”

Location good. Smaller casino but easy to get to room.
Discrepancy over breakfast inclusion - left bad taste.

The Grand Emperor Hotel was in a good location. A smaller casino hotel meant it was easy to access our rooms, the resturant and casino. The larger casino's were only a 5min walk away. Walking around this area of Macau was the best way to get around and enjoy the streets and alley's. We booked a Superior room, rooms large, king size bed, the blurb said included breakfast. Be aware - the Superior room booking included breakfast, the AGODA voucher said breakfast not included. Presenting for breakfast we were told it was not included. A quick email to AGODA and we were told it was at the hotels discretion. Not a good look, very disappointing. We contacted the other hotel we had booked that had breakfast included in the room type but not on the AGODA voucher and it was honoured without question, they actually found it strange we asked!!

Reviewed June 11, 2010

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10.0
Exceptional
Alicia from United States
Couple
Superior Room
Stayed 4 nights in May 2019

Amazing time”

Our experience at Grand Emperor Hotel was absolutely amazing. From the day we were picked at the airport until the our last day at the hotel was so comfortable and convenient. All the staff, particularly specially Jenny Zhao, one of the managers always went above and beyond. We were celebrating my husband’s birthday for this trip, we loved the birthday surprise they prepared in our room when we came in. The location is very central, shuttle to the casino strips, and the mall is just beside the hotel. The breakfast buffet was a good treat to look forward to every morning. Would definitely recommend this hotel!

Reviewed May 21, 2019

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Dear Alicia, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Assistant Front Office Manager - Jenny is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team

Responded May 23, 2019
Grand Emperor Hotel
9.3
Exceptional
gloria from Malaysia
Business traveler
Superior Room
Stayed 2 nights in April 2012

nice n good service ”

very warm n cosy room n free wifi service

Grand Emperor is located in the centre of shopping area n got free shuttle bus to airport .The bellboys are very polite n friendly .the 24 hrs restaurant serve very good food n lot of varieties for u to choose n most important is price very reasonable.I Will come back for next visit in Macau.

Reviewed May 06, 2012

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10.0
Exceptional
Randhir from Malaysia
Family with young children
Superior Room
Stayed 1 night in November 2018

Luxurious hotel with awesome staff”

Hotel nicely located and easy to find. Staff was very proactive and helpful. They upgraded us to Executive room for some reason, but we were happy. It was a huge room with beautiful view. Breakfast was nice and again the staff was very polite at breakfast area. Various attraction are at the walking distance from the hotel. They have their own Casino. They have free shuttle to Ferry terminals. It was a grand experience at Grand Emperor Hotel. We loved it.

Reviewed November 19, 2018

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Dear Randhir, Thank you for taking the time to write a review of your stay at Grand Emperor Hotel Macau. It is a delight to know that you had an overall enjoyable stay and loved our comfortable room. We are also very appreciative of your compliments on the service provided by the team. We look forward to seeing you soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded September 11, 2019
Grand Emperor Hotel
9.7
Exceptional
Mortensen from Denmark
Couple
Stayed 2 nights in May 2015

Quiet in a grand location.”

Great Location in the heart of Macau City. Small compared to other hotels. Great rooms with a fabulous bed.

Free shuttle bus from the ferry, easy check in and in our room some 20 minutes after leaving immigration. The location is just perfect. In the heart of Macau city but a wee bit away from the main draft. Easy access to the small narrow old Macau streets and passages and close to main public transportation hub, where you can get transport to every corner of Macau.. The hotel is quiet, clean and friendly. It has everything we are looing for when we want a nice relaxing weekend away from home.

Reviewed May 14, 2015

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10.0
Exceptional
Ben from China
Couple
Superior Room
Stayed 2 nights in July 2019

Made us feel special”

Visited for our 10th anniversary and the staff's service and attention to detail made the stay feel special. Room was much bigger and more comfortable than we expected - especially loved the total blackout curtains after late nights and the mobile hotspot to take along touring, so helpful. Breakfast was awesome, we barely ate the rest of the day until late evening. The in-house casino isn't that interesting, but the hotel is very nearby Grand Lisboa, Wynn, and MGM. Also very close to the Senado square and sights in that area, a wonderful walk for an afternoon. I felt the Grand Emperor was a perfect mix of relation/ability to completely avoid casino madness vs. proximity to nightlife and casino madness. :)

Reviewed July 19, 2019

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Dear Ben, Thank you for your support of Grand Emperor Hotel and for recognizing our efforts with a perfect score. We are most delighted to hear that this was a wonderful stay and the team’s thoughtful gestures has added joy to your anniversary celebration. Your compliments on the exceptional service provided by the team will certainly be shared with the team to encourage them to continue their passion in driving service excellence. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded August 22, 2019
Grand Emperor Hotel
9.3
Exceptional
Chee from Malaysia
Family with young children
Stayed 2 nights in December 2014

Absolutely magnificent!!”

Nice room, easy access to casino, great breakfast

Not the first time staying in this hotel. It never fails to impress me. This time with a group of 17 relatives and family members and everyone giving two thumbs up on the hospitality provided by Grand Emperor Hotel. I requested a special Swan Like decoration for some of my uncles and aunties for their wedding anniversary. The arrangement was arranged by Ms.Nicole and she has done a great job in making sure everything went well.Love it

Reviewed December 18, 2014

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8.4
Excellent
Wai from Malaysia
Group
Superior Room
Stayed 3 nights in October 2019

Exceptional great!”

Nice and clean hotel which situated at strategic location to main tourist spot at Macau island. Friendly staff. And one thing surprised me was the free upgrade of hotel room. Will definitely choose Grand Emperor Hotel if I back to Macau!!

Reviewed October 17, 2019

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Dear Wai, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and our hotel has met your expectations. We look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded October 20, 2019
Grand Emperor Hotel
8.7
Excellent
Akinsola from Canada
Solo traveler
Superior Room
Stayed 1 night in June 2014

Grand Emperor majestic”

Central location, great rooms, hotel condition

The Grand Emperor is a great stay for its high standards of cleanliness and the generosity of its rooms. Also, being close to the Leal Senado Square, the Grand Lisboa and the other casinos and sights in Macau proper, its central location makes it a convenient, if not inexpensive stay.

Reviewed January 20, 2015

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