This property is in high demand!
3 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
![Front desk [24-hour]](https://q-xx.bstatic.com/xdata/images/hotel/max500/250504061.jpg?k=7aeda632515270419d31576b02993c458030ba1742bdd0f61f03237f0adf26bf&o=)

- Many guests have praised the breakfast at this property
Even my mom (senior citizen) ate buffet breakfast for free..
- Many guests have praised the view at this property
The view from the room toward city is WOW.
- To help our travelers make informed and safe travel decisions, Hygiene...
990 meters to Penang Botanical Gardens
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Shuttle service
3 travelers have booked today.
Based on 12,338 verified reviews
8.1
7.9
7.6
7.5
7.3
6.9
Location rating score
There are 74 places in walking distance!
| Value for money | 7.6 |
| Distance to city center | 7. Km |
| Location rating | 8.1 |
| Nearest airport | Penang International Airport (PEN) |
| Distance to airport | 15.6 km |
While relaxing at Berjaya Penang Hotel, you can enjoy the swimming pool facility to get your day started the right way with a splash for a stimulating morning or evening.
Berjaya Penang Hotel offers free fitness center that is ideally situated at the tip of your finger, allowing you to get your daily training session in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.
While on a trip with your family, your children can also discover the fun in sports and recreation facilities offered at Berjaya Penang Hotel such as kids pool.
While remaining at Berjaya Penang Hotel, cherish your early morning or evening wander at nearby park which include College Square, City Park (Penang Youth Park), and Municipal Park.
Berjaya Penang Hotel's most popular month where verified guests have stayed the most is in December.
The typical room rate for Berjaya Penang Hotel in the past month is 209.81 MYR, compared to city's average of 245.13 MYR.
62.0% of our past customer evaluations have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Berjaya Penang Hotel down in the review section.
Past families with young children that have stayed at this property have given Berjaya Penang Hotel an average rating of 7.5. You can look up more specific customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Berjaya Penang Hotel’s local community is Georgetown which includes popular restaurants such as PUTIEN @ Gurney Paragon, Souper Tang @ Gurney Plaza Penang, and ParaThai @ Gurney Plaza.

Experience Modern Comfort at Berjaya Penang Hotel
Welcome to Berjaya Penang Hotel, a 4-star hotel located in the vibrant city of Penang, Malaysia. With its convenient location just 35 minutes away from the airport and a short 7 km distance from the city center, this hotel offers the perfect blend of tranquility and accessibility.
Built in 1996 and recently renovated in 2018, Berjaya Penang Hotel boasts modern and stylish accommodations that cater to both business and leisure travelers. With a total of 320 well-appointed rooms, guests can expect a comfortable and enjoyable stay in this contemporary hotel.
Check-in time at Berjaya Penang Hotel starts from 03:00 PM, allowing guests to settle in and unwind after a long journey. The hotel's efficient and friendly staff will ensure a smooth and hassle-free check-in process, making you feel right at home. For those who wish to explore the city or indulge in some retail therapy, the city center is just a short distance away.
Families with children will find Berjaya Penang Hotel to be a family-friendly destination. The hotel's child policy allows children between the ages of 3 to 10 to stay free of charge, making it an ideal choice for a memorable family vacation. The hotel provides a safe and comfortable environment for children, ensuring that both parents and kids have a delightful time during their stay.
Check-out time at Berjaya Penang Hotel is until 12:00 PM, giving guests ample time to enjoy a leisurely breakfast or make any last-minute preparations before departing. Whether you're traveling for business or pleasure, Berjaya Penang Hotel offers a convenient and comfortable stay in the heart of Penang, Malaysia.
Endless Entertainment at Berjaya Penang Hotel
Berjaya Penang Hotel offers an array of entertainment facilities that will keep guests entertained throughout their stay. Whether you're looking for some retail therapy or a fun-filled evening, this hotel has it all. The hotel features a variety of shops where you can indulge in some shopping. From trendy boutiques to souvenir stores, you can find everything you need without leaving the comfort of the hotel. Explore the shops and discover unique items to take back home as a memento of your trip to Penang.
Stay Active at Berjaya Penang Hotel's Sports Facilities
Berjaya Penang Hotel offers a range of excellent sports facilities to keep guests active and energized during their stay. Whether you are a fitness enthusiast or simply looking to unwind, the hotel's fitness center and outdoor pool are sure to impress.
The fitness center at Berjaya Penang Hotel is fully equipped with state-of-the-art exercise machines and equipment, making it the perfect place to work up a sweat. Guests can engage in a variety of workouts, including cardio exercises, weightlifting, and strength training, all while enjoying panoramic views of the surrounding area. The fitness center also offers personal trainers who can provide guidance and assistance, ensuring that guests make the most out of their workout sessions.
For those who prefer a refreshing swim, the hotel's outdoor pool is a great option. Surrounded by lush greenery and bathed in natural sunlight, the pool offers a serene and tranquil setting for guests to relax and rejuvenate. Whether you want to take a leisurely dip or swim laps to stay fit, the outdoor pool provides the perfect opportunity to enjoy the Malaysian sunshine while staying active. Additionally, poolside loungers and umbrellas are available, allowing guests to soak up the sun or simply unwind with a good book.
Convenience Facilities at Berjaya Penang Hotel
Berjaya Penang Hotel offers a range of convenient facilities to ensure a comfortable and hassle-free stay for its guests. With services such as laundry and dry cleaning, guests can easily keep their clothes fresh and clean throughout their stay. The hotel also provides daily housekeeping to ensure that the rooms are always tidy and well-maintained.
For those who prefer to dine in the comfort of their rooms, the hotel offers room service, allowing guests to enjoy delicious meals without having to leave the comfort of their room. Safety deposit boxes are available for guests to securely store their valuables, providing peace of mind during their stay.
The hotel's concierge service is readily available to assist guests with any inquiries or requests they may have. Whether it's arranging transportation or recommending local attractions, the concierge is dedicated to ensuring guests have a memorable stay.
In today's connected world, Wi-Fi is essential, and Berjaya Penang Hotel offers complimentary Wi-Fi in all rooms and public areas. Guests can stay connected and browse the internet effortlessly throughout their stay.
For guests who smoke, the hotel provides a designated smoking area, ensuring a comfortable environment for both smokers and non-smokers alike.
Additionally, the hotel offers luggage storage, making it convenient for guests to store their belongings before check-in or after check-out, allowing them to explore the city without the burden of carrying their luggage.
Overall, Berjaya Penang Hotel's convenience facilities cater to the needs of every guest, ensuring a pleasant and convenient stay.
Convenient Transport Facilities at Berjaya Penang Hotel
At Berjaya Penang Hotel, we understand the importance of convenient transport options for our guests. Whether you are exploring the vibrant streets of Penang or planning exciting tours and activities, our hotel offers a range of transport facilities to ensure a seamless travel experience.
For those looking to venture out and explore the city, we provide a reliable and efficient tour desk service. Our knowledgeable staff will be more than happy to assist you in planning your itinerary, arranging tours, and booking tickets for popular attractions. Whether you want to visit the iconic Penang Hill, explore the historical George Town, or embark on a thrilling island-hopping adventure, our tour desk is here to make it happen.
Additionally, we offer a convenient ticket service, allowing you to easily purchase tickets for various transportation modes. Whether you need tickets for buses, trains, or ferries, our dedicated staff will assist you in securing the necessary tickets, ensuring a hassle-free journey. With our transport facilities, you can explore Penang with ease, knowing that all your travel needs are taken care of at Berjaya Penang Hotel.
Luxurious Comfort and Modern Amenities at Berjaya Penang Hotel
Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of Berjaya Penang Hotel. Each room is equipped with air conditioning to ensure a cool and relaxing atmosphere, complemented by plush towels and bathrobes that add a touch of luxury. Stay entertained with a selection of in-house movies and satellite/cable TV, while a television provides additional entertainment options. For your convenience, rooms feature a mini bar, refrigerator, and complimentary bottled water, allowing you to enjoy refreshments at any time.
Enhance your stay with thoughtful amenities such as a coffee/tea maker, complimentary instant coffee and tea, and toiletries to meet your daily needs. A hair dryer is provided for your grooming convenience, and a daily newspaper keeps you updated. Some rooms boast a separate living room, offering extra space for relaxation or work. Whether you're unwinding after a day of sightseeing or preparing for an evening out, Berjaya Penang Hotel ensures a comfortable and enjoyable experience with its comprehensive room facilities.
Delightful Dining Experiences at Berjaya Penang Hotel
At Berjaya Penang Hotel, guests can indulge in a variety of delightful dining experiences. The hotel offers a coffee shop, restaurant, and room service, ensuring that guests have plenty of options to satisfy their cravings. Start your day off right with a scrumptious breakfast at the hotel's breakfast buffet, where you can enjoy a wide range of continental breakfast options. For those seeking halal dining, the hotel also features a halal restaurant, serving delicious Malaysian and international cuisine. With daily housekeeping, you can rest assured that your dining area will always be clean and inviting, making your dining experiences even more enjoyable. Whether you prefer a casual coffee break, a fine dining experience, or the convenience of in-room dining, Berjaya Penang Hotel has it all.
Comfort and Variety: Explore Berjaya Penang Hotel’s Room Options
Berjaya Penang Hotel offers a diverse range of rooms designed to meet the needs of every traveler. Guests can choose from the spacious Superior rooms, measuring 27 square meters and available with either two single beds or one double bed, perfect for those seeking comfort and flexibility. The Standard Rooms, at 19 square meters, provide a cozy yet functional space with similar bedding options, ideal for budget-conscious travelers or short stays. For those seeking a more luxurious experience, the Junior Suite offers 41 square meters of elegant space, equipped with either a double bed or two single beds, making it suitable for both relaxation and work. Families and groups will find the Family Rooms especially appealing, with 41 square meters of space that can accommodate two single beds, one king bed, or four single beds, providing ample room for everyone. Booking these rooms through Agoda ensures you get the best possible prices, allowing you to enjoy your stay without worry. The process is straightforward and hassle-free, making your reservation experience smooth and convenient from start to finish. Whether traveling alone, with a partner, or with family, Berjaya Penang Hotel’s room options and Agoda’s seamless booking process make for an enjoyable and stress-free stay.
Exploring the Charms of Georgetown, Penang
Nestled on the vibrant island of Penang, Malaysia, Georgetown is a captivating blend of rich history, diverse cultures, and mouthwatering culinary delights. As you wander through its charming streets, you'll be transported back in time, with its well-preserved colonial architecture and narrow lanes lined with colorful shophouses. Georgetown is a UNESCO World Heritage Site, and it's easy to see why.
Immerse yourself in the city's cultural tapestry by visiting its numerous temples, mosques, and churches. Marvel at the intricate carvings and ornate decorations of Kek Lok Si Temple, the largest Buddhist temple in Southeast Asia. Explore the vibrant Little India, where the air is filled with the scent of spices and the streets are adorned with vibrant sarees and trinkets. Don't miss the opportunity to savor the local street food, from the famous Penang laksa to the delectable char kway teow.
Georgetown is not just a feast for the senses but also a hub for art and creativity. Discover the city's street art scene, where vibrant murals and interactive installations adorn the walls. Take a leisurely stroll along Armenian Street, where you'll find an array of art galleries showcasing the works of local artists. For a taste of the city's history, visit the Penang State Museum and Art Gallery, which houses an impressive collection of artifacts and historical exhibits. With its unique blend of heritage, culture, and gastronomy, Georgetown is a must-visit destination that will leave you captivated and craving for more.
Convenient Transportation Options from Penang Airport to Berjaya Penang Hotel
Located in the heart of Georgetown, Penang, Berjaya Penang Hotel offers a convenient and comfortable stay for travelers visiting this vibrant city. When it comes to reaching the hotel from Penang Airport, visitors have several transportation options to choose from.
One of the most convenient ways to get to Berjaya Penang Hotel from Penang Airport is by taking a taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 30 minutes, depending on traffic conditions. It is recommended to negotiate the fare with the driver before starting the journey.
Another option for travelers is to hire a private car or arrange for a hotel transfer. Many car rental companies operate at the airport, allowing visitors to have the freedom to explore Penang at their own pace. Additionally, Berjaya Penang Hotel offers airport transfer services for guests who prefer a hassle-free and comfortable journey.
For budget-conscious travelers, the Rapid Penang bus service is a cost-effective option. Bus routes 401, 401E, and 102 connect the airport to Georgetown, and visitors can alight at various stops near Berjaya Penang Hotel. The bus journey takes around 45 minutes to an hour, depending on traffic.
Regardless of the transportation option chosen, guests arriving at Penang Airport can look forward to a pleasant stay at Berjaya Penang Hotel, where they can unwind in comfortable rooms, indulge in delicious local cuisine, and explore the rich cultural heritage of Georgetown.
Explore the Vibrant Heritage of Penang at Berjaya Penang Hotel
Nestled in the heart of Penang, Berjaya Penang Hotel offers easy access to a plethora of captivating landmarks and attractions. Immerse yourself in the rich cultural heritage of the city by visiting nearby landmarks such as Pinang Peranakan Mansion, Chew's Jetty, and Cheong Fatt Tze - The Blue Mansion.
Pinang Peranakan Mansion is a beautifully preserved heritage mansion that showcases the opulent lifestyle of the Peranakan community. Marvel at the intricate architecture, antique furniture, and exquisite artifacts that provide a glimpse into the past.
Chew's Jetty is another must-visit attraction, offering a unique glimpse into the lives of the local Chew clan. Take a stroll along the wooden walkways and soak in the charming atmosphere of this traditional Chinese fishing village.
For history enthusiasts, a visit to Penang Fort Cornwallis is a must. This historical site is home to the largest standing fort in Malaysia and offers a fascinating insight into the island's colonial past. Explore the cannons, barracks, and historical exhibits that transport you back in time.
Art lovers will be captivated by the vibrant street art in George Town. Take a leisurely walk along Armenian Street and discover an array of colorful murals depicting Penang's history and culture.
Nature enthusiasts can retreat to the serene Penang Botanical Gardens, a lush oasis filled with exotic flora and fauna. Take a leisurely stroll, have a picnic, or simply unwind amidst the tranquil surroundings.
To experience the spiritual side of Penang, visit the Dharmikarama Burmese Temple, a serene Buddhist temple known for its stunning architecture and peaceful ambiance.
For a unique and quirky experience, head to the Upside Down Museum, where you can explore various upside-down rooms and take mind-bending photos.
With its prime location, Berjaya Penang Hotel is the perfect base to explore these captivating landmarks and attractions, offering guests an unforgettable experience immersed in Penang's vibrant heritage.
Convenient Public Transport Stations near Berjaya Penang Hotel
Berjaya Penang Hotel is strategically located near two major public transport stations, making it incredibly convenient for guests to explore Penang and its surrounding areas. Just a short walk away is the Komtar Bus Terminal, which serves as a central hub for bus services in Penang. From here, guests can easily hop on a bus to reach popular attractions such as George Town, Batu Ferringhi, and the Penang Hill. The bus terminal is well-maintained and offers a wide range of routes, providing guests with flexibility and ease of travel.
Another nearby public transport station is the Pengkalan Raja Tun Uda Bus Terminal. Located just a few minutes away from the hotel, this terminal offers additional options for guests to travel around Penang. It serves as a major transportation hub for buses heading towards the mainland, including destinations like Butterworth and Penang Sentral. With the convenience of these two public transport stations, guests at Berjaya Penang Hotel can easily explore the vibrant city of Penang and its surrounding areas, making their stay even more memorable.
A Culinary Adventure Awaits
Berjaya Penang Hotel is surrounded by a diverse array of dining options that will satisfy any palate. Just a short stroll away, guests can indulge in the authentic flavors of Teksen Restaurant, where traditional Chinese cuisine takes center stage. For those craving a taste of local favorites, Restoran Nasi Kandar Line Clear offers mouthwatering Penang specialties that will leave you craving for more. If you're in the mood for some international fare, PINWHEEL RESTO CAFE serves up a delectable fusion of Western and Asian dishes, while Halab Penang offers a taste of Middle Eastern delights. For a unique dining experience, head to Wheeler's, a vintage-themed restaurant that serves up a variety of Western dishes with a twist. The Forest - Heritage is another must-visit spot, offering a charming ambiance and a menu filled with traditional Malaysian dishes. For those looking for a taste of nostalgia, Tai Tong Restaurant is the perfect choice, serving up classic Chinese cuisine in a retro setting. Holy Guacamole - Love Lane is a hidden gem, serving up delicious Mexican fare in a cozy and vibrant atmosphere. Lagenda House & Cafe is a great spot for a casual meal, offering a variety of local and Western dishes. Lastly, for those looking to sample a wide variety of local delights, Sungai Pinang Food Court (Astaka Sungai Pinang) is just a short distance away, offering an array of hawker stalls serving up Penang's famous street food.
Shop 'til You Drop at Berjaya Penang Hotel
Located in the heart of Penang, Berjaya Penang Hotel is surrounded by a plethora of shopping landmarks that are sure to satisfy any shopaholic's cravings. Just a stone's throw away from the hotel, you'll find Fuan Wong, Hong Giap Hang, and Penang Plaza, where you can indulge in a shopping spree and discover unique local products. For those who prefer a more vibrant and bustling atmosphere, the Macallum Street Night Market and Lorong Kulit Flea Market are must-visit destinations. Here, you can browse through a wide array of stalls selling everything from clothes and accessories to antiques and collectibles. If you're in the mood for some handmade crafts and souvenirs, head over to Siddhi Gifts & Crafts or Seang Hin Leong Rattan and Bamboo Craft. And for animal lovers, a visit to Penang SPCA is a great opportunity to support a local cause while browsing through their selection of pet-related products. Lastly, don't forget to explore the Chowraster Bazaar, a bustling market known for its vibrant atmosphere and a wide variety of goods. With all these shopping landmarks just a short distance away from Berjaya Penang Hotel, you'll have no shortage of retail therapy options during your stay.
Affordable Luxury at Berjaya Penang Hotel
Experience the perfect blend of comfort and value at Berjaya Penang Hotel, where you can enjoy a delightful stay without breaking the bank. With an average room price of just $60, this hotel offers exceptional value for money compared to the average price of a hotel room in Penang, which is $69.
At Berjaya Penang Hotel, affordability does not mean compromising on quality. Step into the elegantly furnished rooms and be greeted by a serene ambiance that will instantly make you feel at home. Each room is thoughtfully designed with modern amenities, ensuring a comfortable and convenient stay for all guests. From cozy beds to spacious bathrooms, every detail has been carefully considered to provide a truly relaxing experience.
Not only does Berjaya Penang Hotel offer affordable rates, but it also boasts a prime location in the heart of Penang. Situated close to popular attractions and vibrant neighborhoods, you will have easy access to the best that the city has to offer. Whether you are exploring the UNESCO World Heritage Site of George Town or indulging in the local street food scene, everything is just a stone's throw away.
Choose Berjaya Penang Hotel for your next getaway and enjoy a budget-friendly stay without compromising on comfort and convenience. Book your room today and experience the perfect balance of affordability and luxury in Penang.
Excellent Service and Clean Facilities
Berjaya Penang Hotel has received rave reviews from its customers, who have praised the hotel for its excellent service and clean facilities. Guests have consistently mentioned the friendly and helpful staff, making their stay a memorable one. The hotel's location is also highly regarded, with guests appreciating its convenience. The rooms are described as clean and well-maintained, providing a comfortable and enjoyable experience. Overall, Berjaya Penang Hotel is highly recommended for its great staff, excellent service, and clean facilities.
A Delightful Stay at Berjaya Penang Hotel
Berjaya Penang Hotel in Penang, Malaysia, has garnered positive customer reviews for its exceptional service and convenient location. With an overall rating of 7.4, guests have praised the hotel for its value for money, making it an excellent choice for budget-conscious travelers. The hotel's facilities, rated at 7.1, provide guests with everything they need for a comfortable stay, including a swimming pool, fitness center, and spa.
One aspect that stands out in the reviews is the hotel's cleanliness, with a rating of 7.3. Guests have consistently mentioned the pristine condition of their rooms and the hotel's public areas. This attention to cleanliness adds to the overall comfort of the stay, which has been rated at 6.9. The comfortable rooms and well-maintained amenities ensure that guests can relax and unwind after a long day of exploring Penang's attractions.
The staff performance at Berjaya Penang Hotel has received high praise from satisfied guests, with a rating of 7.6. The friendly and attentive staff members go above and beyond to ensure that guests have a memorable stay, providing excellent customer service and attending to any requests promptly. Additionally, the hotel's location, rated at 7.9, offers easy access to popular tourist spots, shopping centers, and dining options, making it an ideal base for exploring the vibrant city of Penang. Overall, Berjaya Penang Hotel has consistently impressed guests with its value for money, cleanliness, comfort, and exceptional staff performance, making it a top choice for travelers visiting Penang.
Very good7.3
Facilities
Excellent8.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Hotel parking is limited and based on first come first serve basis. Alternately guest can park at B1 in shopping mall parking which will be RM 4 per entry.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Very good
10 most recent verified ratings received by the property
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The hotel has an excellent and friendly staff, that numerous guests have mentioned in their reviews. It has a great location, within walking distance of Gurney Plaza mall, Adventist Hospital, and shops. The room is comfortable, clean, and features a bathtub that many guests love. Additionally, the a la carte menu is praised for its tasty and affordable food.
Few guests have mentioned maintenance and upkeep issues like a clogged sink, hair on bathroom floor, and old facilities. It may not be suitable for those seeking modern accommodation.
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We booked a room through Agoda while traveling from Melaka to Penang.. about 6 hours before arrival. Our expectations were not too high. Because we knew this hotel was an old hotel and had stayed there around 2014/2015. We checked in at around 1am assisted by Mr. Alif. When we arrived at the room, the room was ready; air conditioning and lights were on. Thank you for that. The room was medium in size but suitable for us 2 adults and 1 kid. There was enough space for prayer and I believe it was a newly renovated room. The bed was a super single type and the mattress was very soft and comfortable. There were 4 pillows and an extra point was that the hotel provided 2 bolsters. Toiletries were complete. The room and bathroom were clean. The shower water was fast. A prayer mat was also provided in the room. The elevator has also been upgraded.. faster than before, but during peak times, the waiting time is longer. The only thing that needs to be improved is that:- 1. variety of food during breakfast is too simple. Not many choices. Seating is limited. 2. The room air conditioner is not very cold even though it is set to the minimum temperature. 3. Parking space is only at B2; 1st come 1st serve basis. If it is full, I was not informed about other options available. Luckily we got 1 parking space. 4. The guy who helped me at check-in was like a robot. His voice was too loud for me and his face was emotionless. So I didn't feel welcome. Overall, this hotel has improved a lot compared to 10 years ago and the facilities provided are worth the price paid.
Dear Aein, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you had a pleasant stay and that you noticed the improvements since your last visit. It’s great to know the room met your needs, and we appreciate your compliments on the cleanliness, comfort, and thoughtful amenities provided. Thank you also for highlighting Mr. Alif’s assistance during your late check-in — we’ll share your kind words with him. We also appreciate your honest suggestions regarding breakfast variety, air conditioning performance, parking clarity, and the check-in experience. Your comments are valuable and have been shared with the relevant teams for review and improvement. We’re delighted to have welcomed you back and hope to provide an even better experience on your next stay.
Staying at this hotel was truly enjoyable! The location is very strategic, close to dining places and shopping centers. The rooms are clean, comfortable, and equipped with complete facilities. The staff is also incredibly friendly and quick to assist. The breakfast is delicious with plenty of menu options. The swimming pool and gym area are also well maintained. Overall, the experience of staying here is very memorable and I will definitely come back again. Highly recommended!
Dear Saida, Terima kasih atas ulasan positifnya! Kami senang mendengar Anda menikmati lokasi, fasilitas, serta pelayanan kami. Semoga dapat menyambut Anda kembali di kesempatan berikutnya!
Room - Simple, basic but nice and clean. the bed was nice and firm, which is a plus for us people with backpain. Premises - although showing signs of ageing, still functions well. Could do well with some renovation to be more aesthetically pleasing and up to date. - breakfast spread is limited and pretty much standard. Staff - front desk staffs are helpful and attentive. Complains 1. Lift. Despite have 3 lifts, it is quite slow. need to do improvement. Only 1 lift to parking, makes it even more slow. 2. telephone not working. unable to call for assistance esp bellboy for luggage assistance during checking out. 3. concierge and bell boy practically non existent. couldn't see any.
Dear Amir, Thank you for sharing your detailed feedback. We're pleased to hear you found the room clean and comfortable, and we appreciate your kind words about our front desk staff. We sincerely apologize for the inconveniences you experienced, particularly with the lift service, telephone issue, and lack of concierge and bellboy availability. Your comments have been shared with the relevant teams for improvement. We also appreciate your suggestion regarding renovations and will take it into consideration. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.
I booked a room at Berjaya Hotel for my wedding makeup and overall had a great experience. The room was spacious, clean, and comfortable perfect for getting ready on such a special day. The only downside was the lighting; there was no white light, only yellow dim lighting, which made makeup application a bit tricky. Other than that, the service and stay were excellent. Would recommend for special occasions, but bring your own makeup light if needed!
Dear Nisshalni, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
“Room not clean late check in vege breakfast aircond spoil”
We stayed at Berjaya Penang from 26–28 June, booking a Superior Room through Agoda. Unfortunately, our stay was extremely disappointing and not at all in line with what is advertised as a 4-star hotel. Firstly, check-in was delayed past 4pm, even though the official check-in time is 3pm. The first room we received was unclean, uncomfortable, and in poor condition. The building itself is very old and worn down, something that was not mentioned on Agoda, which led to a misleading booking experience. We had to request multiple room changes (three in total). One room was wrongly assigned (we requested smoking, but it wasn’t), another had a faulty air conditioner that left us sweating at 1am. After escalating the matter to the manager, we were finally moved to a suite room. The cleanliness of the suite was noticeably better, but even that room was not properly cleaned. There were still visible bindi marks on the bathroom mirror, clearly showing the mirror hadn’t been wiped. To add to the frustration, we were only informed upon arrival that the breakfast buffet was vegetarian, which was not stated on the Agoda listing. The food was below average. While the staff were polite and tried to assist, this experience was unnecessarily stressful and far below the standard expected from a hotel listed as 4-star on Agoda. I am requesting Agoda to review this property, perform your own quality inspection, and take corrective action. This is not the first time this hotel has received complaints about cleanliness and room conditions. I also request that Agoda offer discount for a future stay, given the number of issues we faced and the poor quality of our experience. I hope Agoda will take this complaint seriously and respond accordingly.
Dear Gopiviishnu, Thank you for your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding cleanliness, facilities, and service have been noted and shared with our management team for immediate improvement. We appreciate your patience and thank you for bringing these matters to our attention.