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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Clean and near many restaurants

Overall a great experience from checking in to checking out.

Amenities are superb
And theres a bus direct from the airport, really convenient
Free Wi-Fi
Front desk [24-hour]
Restaurants
Luggage storage
Laundry
Non-smoking rooms
Daily housekeeping
Air conditioning in public area
25 travelers have booked today.
Based on 5,028 verified reviews
8.7
8.7
8.5
8.4
8.3
Nearest transportation options
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Shin Yokohama Subway Station is within 0.34 km
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Kishinekoen Subway Station is within 1.29 km
Location rating score
There are 84 places in walking distance!
| Value for money | 8.5 |
| Location rating | 8.4 |
| Nearest airport | Haneda Airport (HND) |
| Distance to airport | 15.7 km |
While residing at Best Western Hotel Fino Shin-Yokohama, cherish your morning or evening wander at nearby park which include Kishine Park, Hakuraku Park, and Hutoo hill of view park.
Best Western Hotel Fino Shin-Yokohama's policy concerning children's bedding considers guests age 6 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
The average room rate for Best Western Hotel Fino Shin-Yokohama in the past month is 7812.1 JPY, compared to city's average of 14453.82 JPY.
67.0% of our verified visitor critiques have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for Best Western Hotel Fino Shin-Yokohama down in the review section.
Verified solo travelers that have stayed at this property have given Best Western Hotel Fino Shin-Yokohama an average rating of 8.5. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Best Western Hotel Fino Shin-Yokohama an average rating of 8.4. You can look up on more in depth customer critiques, and responses by filtering for a specific type of verified guest travelers down in the review section.
Verified group travelers that have stayed at this property have given Best Western Hotel Fino Shin-Yokohama an average rating of 8.5. You can find more specific customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Verified local visitors that have stayed at this property have given Best Western Hotel Fino Shin-Yokohama an average rating of 8.7. You can look up on more in depth customer ratings, and feedback for this property down in the review section.
The closest train, metro, or bus station is Shin Yokohama Subway Station, 335.6 m away from Best Western Hotel Fino Shin-Yokohama.
Best Western Hotel Fino Shin-Yokohama’s location in the Nissan Stadium neighborhood puts it in close vicinity to recognized points of interest including Shin-Yokohama Ramen Museum.
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified time frame may be charged an additional fee.
The nearest airport to Best Western Hotel Fino Shin-Yokohama is Haneda Airport, 16.0 km away.

Discover Comfort and Convenience at Best Western Hotel Fino Shin-Yokohama
Nestled in the vibrant city of Yokohama, Japan, Best Western Hotel Fino Shin-Yokohama offers a perfect blend of modern comfort and warm hospitality. Guests can enjoy a smooth check-in process from 3:00 PM and unwind in well-appointed rooms designed for relaxation. With a convenient check-out time of 11:00 AM, visitors have ample opportunity to explore the nearby attractions or simply enjoy a restful morning.
Family travelers will appreciate the hotel’s accommodating child policy, allowing children aged 3 to 5 to stay free of charge. Whether you're visiting for business or leisure, Best Western Hotel Fino Shin-Yokohama provides a welcoming environment suited for all travelers seeking quality accommodations in this dynamic city.
Convenience Facilities at Best Western Hotel Fino Shin-Yokohama
Best Western Hotel Fino Shin-Yokohama offers a range of convenience facilities to enhance your stay in Yokohama, Japan. Stay connected with complimentary Wi-Fi in public areas, allowing you to easily browse the web or catch up on work. For guests who smoke, there is a designated smoking area where you can enjoy your cigarette without disturbing others.
Traveling with heavy luggage? No worries! The hotel provides luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. Need a quick snack or a refreshing drink? Take advantage of the vending machines conveniently located within the hotel.
To ensure your comfort and satisfaction, the hotel also offers daily housekeeping services. Rest assured that your room will be cleaned and tidied up each day, providing you with a relaxing and pleasant environment throughout your stay. With these convenient facilities, Best Western Hotel Fino Shin-Yokohama is the ideal choice for both leisure and business travelers.
Convenient Transport Facilities at Best Western Hotel Fino Shin-Yokohama
Best Western Hotel Fino Shin-Yokohama offers a range of transport facilities to ensure a hassle-free stay for its guests. The hotel provides an onsite car park, allowing guests to conveniently park their vehicles during their stay. However, please note that car park charges are applied. Whether you are traveling by car or renting one during your visit to Yokohama, this facility ensures that you have a secure and convenient place to park your vehicle, giving you peace of mind throughout your stay at the hotel.
Comfort and Convenience in Every Room at Best Western Hotel Fino Shin-Yokohama
Experience a blend of comfort and practicality with the well-appointed rooms at Best Western Hotel Fino Shin-Yokohama. Each room is equipped with a convenient hair dryer, ensuring you start your day feeling refreshed and confident. Stay entertained and connected with satellite and cable TV, offering a wide selection of channels to suit every taste. For those who enjoy a hot beverage, a coffee and tea maker is provided, allowing you to unwind with your favorite drink after a busy day exploring Yokohama.
Additionally, guests can enjoy the freshness of a refrigerator, perfect for keeping snacks and beverages chilled during your stay. Complimentary tea is also available, offering a soothing moment of relaxation in the comfort of your room. Whether you're here for business or leisure, these thoughtful amenities ensure a comfortable, enjoyable stay at Best Western Hotel Fino Shin-Yokohama.
Delicious Dining at Best Western Hotel Fino Shin-Yokohama
Indulge in a culinary journey at Best Western Hotel Fino Shin-Yokohama as you discover a range of delectable dining options. Start your day off right with a satisfying breakfast buffet, offering a wide selection of both local and international dishes. From freshly baked pastries to traditional Japanese delicacies, there is something to satisfy every palate. The bright and inviting restaurant provides a pleasant ambiance to enjoy your meal, and the friendly staff ensures a memorable dining experience.
In addition to the breakfast buffet, the hotel also offers daily housekeeping for your convenience. So whether you're exploring the vibrant city of Yokohama or attending a business conference, you can return to a clean and tidy room after a day of activities. With the restaurant and housekeeping services provided, Best Western Hotel Fino Shin-Yokohama ensures that your stay is not only comfortable but also filled with delicious dining experiences.
Comfortable and Convenient Room Options at Best Western Hotel Fino Shin-Yokohama
At Best Western Hotel Fino Shin-Yokohama, guests can choose from a variety of thoughtfully designed room types to suit their travel needs. The Superior Room offers two single beds in a non-smoking environment, perfect for travelers seeking comfort and flexibility. For those looking for a bit more space, the Standard Room features a double and a single bed, providing a cozy yet functional setting. The Deluxe Room caters to guests who prefer a more spacious stay, while the Executive Room with a sofa bed combines style and practicality for longer visits or business trips. Additionally, guests with accessibility needs can opt for the Wheelchair Access room, which includes one single and two single beds in a non-smoking setting, ensuring comfort for all travelers.
Booking these rooms through Agoda guarantees you the best prices available, allowing you to enjoy your stay without worrying about overspending. The platform offers a seamless and hassle-free booking experience, making it easy to secure your preferred room type quickly and confidently. With Agoda’s reliable service, you can focus on your trip and leave the details to us, ensuring a smooth start to your stay at Best Western Hotel Fino Shin-Yokohama.
Nissan Stadium: A Beacon of Sport and Culture in Yokohama
Nestled in the heart of Yokohama, Nissan Stadium stands as a monumental symbol of Japan's passion for sports and community spirit. Opened in 1998, this impressive venue is not only the home ground for the J-League team, Yokohama F. Marinos, but also a versatile arena that has hosted international football matches, including the prestigious FIFA World Cup in 2002. The stadium's sleek, modern design, with a seating capacity of over 70,000, makes it one of the largest in Japan, offering fans an exhilarating atmosphere that is truly unforgettable.
Beyond its role as a sports hub, Nissan Stadium is surrounded by lush green parks and recreational areas, making it a perfect destination for families and outdoor enthusiasts. The nearby Shinyokohama Park provides a serene escape, featuring walking paths, playgrounds, and seasonal flower displays that invite visitors to relax and enjoy nature. Moreover, the stadium is conveniently located near a variety of dining options, from traditional Japanese cuisine to international fare, ensuring that guests can savor the local flavors before or after an event. With its vibrant atmosphere and rich cultural significance, Nissan Stadium is a must-visit landmark for anyone exploring the dynamic city of Yokohama.
Getting to Best Western Hotel Fino Shin-Yokohama from Nearby Airports
Traveling to Best Western Hotel Fino Shin-Yokohama is a breeze, thanks to its convenient location near major airports. The closest airport is Haneda Airport (HND), situated approximately 20 kilometers away. To reach the hotel, you can take the Tokyo Monorail from Haneda Airport to Hamamatsucho Station, where you can transfer to the JR Yamanote Line. From there, board a train heading to Yokohama Station. Once you arrive at Yokohama Station, switch to the JR Yokohama Line and take a train to Shin-Yokohama Station. The hotel is just a short 10-minute walk from the station, or you can opt for a quick taxi ride for added convenience.
Alternatively, if you are arriving at Narita International Airport (NRT), located about 85 kilometers from the hotel, you can take the Narita Express (N'EX) directly to Yokohama Station. This scenic train ride offers a comfortable journey through the Japanese countryside. Upon reaching Yokohama Station, follow the same instructions as above to get to Best Western Hotel Fino Shin-Yokohama. With its strategic location and easy access to public transportation, your stay at this modern hotel will set the stage for an unforgettable experience in Yokohama.
Explore the Vibrant Surroundings of Best Western Hotel Fino Shin-Yokohama
Best Western Hotel Fino Shin-Yokohama is perfectly situated amidst a plethora of iconic landmarks and attractions, offering guests a truly immersive experience in Yokohama, Japan. Just a short distance away, visitors can explore the vibrant and bustling Yokohama Chinatown, a lively neighborhood filled with colorful streets, traditional Chinese architecture, and an array of mouthwatering culinary delights.
For those seeking a taste of history and culture, the Yokohama Red Brick Warehouse is a must-visit. This historic building complex, located in the picturesque waterfront area, showcases a blend of Western-style architecture and contemporary art exhibitions. Stroll along the promenade and enjoy stunning views of the Yokohama Bay Bridge and the sparkling waters of the Yokohama Minato Mirai 21.
Nature enthusiasts will be delighted by the nearby Yamashita Park, a serene oasis offering beautiful waterfront views, blooming flowers, and peaceful walking paths. For a unique experience, head to the Cup Noodles Museum Yokohama and discover the fascinating history of instant noodles while creating your own customized cup of noodles.
If you're looking for a day of family fun, the Yokohama Hakkeijima Sea Paradise is the perfect destination. This sprawling marine-themed amusement park features thrilling rides, interactive exhibits, and captivating dolphin and sea lion shows. For a taste of traditional Japanese gardens, the Sankeien Gardens offer a tranquil escape with its meticulously manicured landscapes, historic buildings, and serene tea houses.
Don't miss the opportunity to immerse yourself in the world of ramen at the Shin-Yokohama Ramen Museum. This unique museum takes visitors on a journey through the history and flavors of Japan's beloved noodle dish. And for breathtaking views of the cityscape, a visit to the Yokohama Landmark Tower is a must. As one of Japan's tallest buildings, it offers panoramic vistas from its observation deck.
With its prime location surrounded by these iconic landmarks and attractions, Best Western Hotel Fino Shin-Yokohama is the ideal base for exploring the vibrant city of Yokohama.
Conveniently Connected: Best Western Hotel Fino Shin-Yokohama's Surrounding Public Transport Stations
Located in Yokohama, Japan, Best Western Hotel Fino Shin-Yokohama offers easy access to a multitude of public transport stations, ensuring hassle-free exploration of the city and beyond. Just a short distance away, guests will find Minatomirai Subway Station, Tobe, Shin Yokohama Subway Station, Kannai Train Station, Shin-Shibaura, Higashi-Hakuraku Station, Higashi-Totsuka, Hoshikawa, Tsuzuki Fureai no Oka Subway Station, and Nihon Odori Train Station.
For those looking to venture into the heart of Yokohama, the nearby Kannai Train Station provides a convenient gateway. From here, travelers can easily access popular attractions such as the Yokohama Red Brick Warehouse, Yokohama Chinatown, and the famous Yokohama Landmark Tower. The station is also well-connected to other major train lines, allowing visitors to explore neighboring cities like Tokyo and Kamakura with ease.
In addition to the train stations, the hotel is also surrounded by several subway stations, including Minatomirai Subway Station and Tsuzuki Fureai no Oka Subway Station. These stations offer quick and efficient transportation options for guests looking to explore different parts of Yokohama. Whether it's visiting the beautiful Yokohama Bay area or discovering the vibrant shopping and entertainment district of Minatomirai, these subway stations provide convenient access to various attractions and landmarks.
With such a wide range of public transport stations in close proximity, guests at Best Western Hotel Fino Shin-Yokohama can enjoy the freedom to explore Yokohama and beyond at their own pace. Whether you're a history enthusiast, a shopaholic, or a food lover, the well-connected transport network ensures that you can easily reach your desired destinations, making your stay in Yokohama an unforgettable experience.
Delicious Dining Options Nearby
When it comes to dining, guests at Best Western Hotel Fino Shin-Yokohama are spoiled for choice. Just steps away from the hotel, you'll find a variety of restaurants to satisfy any craving. Saikoushinkan offers authentic Japanese cuisine in a cozy setting, while Manchinro is known for its delicious Chinese dishes. For those craving some hearty comfort food, KatsuRetsuan Bashamichi Main Store is a must-visit, serving up mouthwatering tonkatsu. If you're in the mood for some traditional soba noodles, head to KADOHEI Tsuketen Soba. Other popular options include the famous Manchinro Tenshinpo, Keitokuchin for its delectable Korean barbecue, and Sisiliya for Italian fare. For a taste of international cuisine, bills Yokohama Red Brick Warehouse is a great choice, while Midtown BBQ Yokohama is perfect for meat lovers. And if you're looking for some top-notch Chinese cuisine, don't miss Jukeihanten Shinkan1F. With such a diverse range of dining options just a stone's throw away, you'll never run out of delicious choices during your stay at Best Western Hotel Fino Shin-Yokohama.
Shop 'til you drop at Yokohama's vibrant shopping landmarks
Best Western Hotel Fino Shin-Yokohama is conveniently located near a plethora of shopping landmarks that cater to all tastes and budgets. Just a stone's throw away is the FAUCHON Takashimaya Yokohama Store, where you can indulge in gourmet delicacies and luxurious treats. For those looking for a modern shopping experience, the Minato Mirai Tokyu Square offers a wide range of trendy fashion stores and upscale boutiques. If you're interested in traditional Japanese textiles, a visit to Kurumaya Gofukuten is a must. And for a one-stop shopping destination, Sogo Yokohama is the place to be, with its extensive selection of fashion, cosmetics, and household goods. Other notable shopping landmarks in the area include MIHAMA Motomachi Honten, Mosaic Mall Kohoku, Asian Spice Market, Akutasu Yokohamaten, Daiso Shop Isezakicho, and Yokohama Vivre. With such a diverse range of shopping options, guests at Best Western Hotel Fino Shin-Yokohama are sure to find something to suit their style and preferences.
Affordable Luxury at Best Western Hotel Fino Shin-Yokohama
Discover the perfect blend of comfort, convenience, and affordability at Best Western Hotel Fino Shin-Yokohama. With an average room price of just $94, this hotel offers exceptional value for money compared to the average price of a hotel room in Yokohama, which stands at $118.
Nestled in the heart of Yokohama, this stylish hotel provides a tranquil retreat from the bustling city streets. Whether you're visiting for business or leisure, you'll find everything you need for a memorable stay without breaking the bank.
From the moment you step into the modern lobby, you'll be greeted by friendly staff who are dedicated to ensuring your comfort. The well-appointed rooms feature contemporary decor and are equipped with all the essential amenities, including plush beds, en-suite bathrooms, and complimentary Wi-Fi.
Best Western Hotel Fino Shin-Yokohama also boasts an array of facilities to enhance your stay. Start your day with a delicious breakfast at the on-site restaurant, or unwind with a refreshing drink at the cozy bar. For those looking to stay active, the hotel offers a fitness center where you can work up a sweat.
With its unbeatable price and prime location, Best Western Hotel Fino Shin-Yokohama is the perfect choice for budget-conscious travelers who refuse to compromise on quality. Book your stay today and experience affordable luxury in the heart of Yokohama.
Excellent Service and Comfortable Stay
Best Western Hotel Fino Shin-Yokohama has received rave reviews for its excellent service and comfortable accommodations. Guests have praised the front office staff for their kindness and efficiency, making them feel welcome from the moment they arrived. The hotel offers a modern and comfortable room, complete with a long and useful desk for business travelers. The air conditioning works great, ensuring a pleasant and cool environment. Additionally, the hotel's convenient location near the train station and numerous convenient stores makes it easy for guests to find food and other necessities. With its exceptional service and comfortable amenities, guests are eager to return to this hotel in the future.
Exceptional Customer Ratings for Best Western Hotel Fino Shin-Yokohama
Best Western Hotel Fino Shin-Yokohama in Yokohama, Japan has received outstanding customer ratings, making it an exceptional choice for travelers seeking a comfortable and convenient stay. With an overall rating of 8.5, this hotel has consistently impressed guests with its top-notch service and excellent amenities.
One of the standout features of Best Western Hotel Fino Shin-Yokohama is its exceptional value for money, with a rating of 8.4. Guests have praised the hotel for its affordable rates without compromising on quality. Whether you are traveling for business or leisure, this hotel offers great value for your stay in Yokohama.
The hotel's facilities have also garnered high praise, with a rating of 8.3. Guests have enjoyed the well-maintained and modern amenities provided by Best Western Hotel Fino Shin-Yokohama. From comfortable rooms to convenient on-site facilities, this hotel ensures a pleasant and hassle-free stay for its guests.
Cleanliness is another aspect where this hotel truly shines, with a rating of 8.8. Guests have consistently commented on the immaculate condition of the rooms and public areas. The hotel's dedication to maintaining a clean and hygienic environment is evident, providing guests with a comfortable and enjoyable stay.
Location plays a crucial role in any traveler's experience, and Best Western Hotel Fino Shin-Yokohama excels in this aspect with a rating of 8.5. Situated in the vibrant city of Yokohama, this hotel offers easy access to popular attractions, shopping districts, and dining options. Whether you are exploring the city or attending business meetings, the hotel's convenient location ensures that you are never far from where you need to be.
Last but not least, the staff performance at Best Western Hotel Fino Shin-Yokohama has received high praise, with a rating of 8.7. Guests have commended the friendly and attentive staff who go above and beyond to ensure a memorable stay. From check-in to check-out, the hotel's staff is dedicated to providing exceptional service and making guests feel welcome.
With its exceptional customer ratings, Best Western Hotel Fino Shin-Yokohama is a top choice for travelers seeking a comfortable, convenient, and memorable stay in Yokohama, Japan. Whether you are visiting for business or leisure, this hotel guarantees a delightful experience with its outstanding value, excellent facilities, impeccable cleanliness, convenient location, and exceptional staff performance.
Excellent8.3
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Excellent
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Guests have praised this hotel for its clean and comfortable rooms. Its convenient location near Shin Yokohama station and small eateries also makes it an excellent base for exploring the city. The staff are professional and excellent, always trying their best to communicate and ensure a comfortable stay. Guests can enjoy the comfortable beds and good quality bath products with ample supplies available in the room. This hotel provides great value for money, according to multiple reviews.
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I made a reservation thinking I would be tired after going to the live at Nissan Stadium, but it was a good decision. The twin room was clean, which was nice for commuting to the live event, and it included breakfast, plus a checkout at 11 AM allowed for a leisurely stay. The staff were all friendly and made me feel welcome. I would like to use it again when I have business in Shin-Yokohama. Thank you very much.
この度はベストウェスタンフィーノ新横浜へご宿泊頂き誠にありがとうございました。 日産スタジアムや横浜アリーナが徒歩圏内とのことからアクセスは大変ご好評をいただいております。 また、ご滞在につきましてご満足いただけたご様子で大変うれしく存じます。 今後もお客様へご満足いただけるサービスをご提供できますよう精進して参ります。 またの機会がございましたら、ご利用をお待ちしております。
Stayed for 3 nights and 4 days in a twin room. It was close to Shin-Yokohama Station, and it was easy to get to Yokohama Arena with just a short walk. There were also convenience stores and supermarkets along the way, which was convenient. The staff were kind, and I could freely take amenity items (available next to the front desk), so I think I can reduce my luggage for next time. The room was also clean and comfortable to stay in. I would like to use it again.
この度はベストウエスタンホテルフィーノ新横浜へご宿泊頂き誠にありがとうございました。 新横浜駅や横浜アリーナが徒歩圏内とのことからアクセスは大変ご好評をいただいております。 ご滞在につきましてご満足いただけたご様子をお見受けし従業員一同大変うれしく思います。 今後もお客様にご満足いただけるサービスをご提供できますよう精進して参ります。 またの機会がございましたら、ご利用をお待ちしております。
The cleaning was done properly and it was clean, but when I soaked in the bathtub and looked at the toilet, I noticed that the back of the toilet bowl was dirty, which bothered me a bit. I used the double bed alone, so I slept very well. As for breakfast, it had good reviews, but it was disappointing. It wasn't bad, but it felt just average. It's about a 5-minute walk from the station, which is within an acceptable range, and there are Natural Lawson and Lawson nearby, so it's convenient. However, it was disappointing that there was no free water in the hotel.
この度はベストウエスタンホテルフィーノ新横浜へご宿泊いただき誠にありがとうございました。 清掃につきまして、ご不快な思いをさせてしまい、大変申し訳ございませんでした。 担当部署に共有し、確認体制の徹底と改善に努めてまいります。 また、朝食につきましてもご期待に添えず心よりお詫び申し上げます。 今後のサービス向上のため、いただいたお声を真摯に受け止め改善して参ります。 そのような中でもベッドでゆっくりお休みいただけたこと、駅からのアクセスや周辺環境を便利と感じていただけたことは何よりでございました。 なお、無料のお水についてですが当館では2階にウォーターサーバーをご用意しております。 ご案内不足によりご不便をおかけし申し訳ございませんでした。 また機会がございましたら、より快適にお過ごしいただけるよう努めてまいります。 この度は貴重なご意見をありがとうございました。
Just stayed for a short night, nothing to complain. Clean room and friendly staff. having a Lawson just across the road does also provide a close by alternative for a quick breakfast.
Thank you very much for staying at Best Western Hotel Fino Shin-Yokohama. We are delighted to hear that you enjoyed your stay. We will continue to strive to provide services that meet our guests' expectations. Please note that we also offer breakfast service, which we hope you will consider for future visits. We look forward to welcoming you again.
320 meters to public transportation
Air conditioning
“Good”
I felt lightheaded from heatstroke and my condition wasn't good, so I requested an early check-in. However, the hotel staff didn't say anything in particular and there was no sign of concern from them. While I was resting in the restaurant which was opened for breaks, they told me that I could check in once I felt a little better. I was informed that since it was an early check-in, there would be an additional charge of 3000 yen. But since I wasn't feeling well, I agreed to that. It was around 1:40 PM at that time. Later, when I checked the hotel’s website, I saw that early check-in for one hour costs 1500 yen, so I wished they had communicated that properly. I felt a bit uneasy about being charged 3000 yen for 2 hours when it was actually 1 hour and 20 minutes. Although it couldn't be helped as I was unwell, I was starting to feel better and I might have preferred to wait another 20 minutes before checking in. Alternatively, I would have liked a proper explanation so I could have accepted the 3000 yen charge willingly; I thought it was a flat rate. That aspect left me feeling disappointed, and I was surprised that there was no indication of concern for my condition, even though it was bad. Everything else was very good. I just wish I hadn’t gotten sick.
この度はベストウエスタンホテルフィーノ新横浜をご利用いただきありがとうございました。 体調がすぐれない中でお越しいただいたことに対しては、スタッフも状況を見て心配しすぐにレストランでお休みいただけるようご案内させていただきました。 決して無関心だったわけではございませんが、その気持ちが伝わらなかったことについては私どもとしても大変残念に思っております。 また、アーリーチェックインの料金に関しましては説明が不十分だったことは事実です。 こちらの案内不足によりご不快な思いをさせてしまったこと、深くお詫び申し上げます。 今後は、料金説明を含めたご案内をより明確にしお客様に納得いただける対応を徹底してまいります。貴重なご意見、誠にありがとうございました。