Eastern House Hotel

5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Middle Section of Fen Xiang Street, Beilin District, Xi'an City, Shaanxi Province, China , City Center, Xian, China, 710002

Highlights

Hygiene Plus

Sparkling clean

740 meters to public transportation

Top Value

Check-in [24-hour]

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Fitness center

Restaurant

Airport transfer

Family room

Luggage storage

About us

Discover Eastern House Hotel in Xian's City Center, steps from the Bell Tower. Enjoy a satisfying culinary experience with room service and an on-site restaurant. Each room features complimentary Wi-Fi and air conditioning, some with city or garden views. Explore nearby attractions like the Muslim Quarter and Beiyuanmen Night Market, just 822 meters away, perfect for two travelers seeking adventure. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

4 travelers have booked today.

Cleanliness 9.4
Value for money 9.4
Location 9.3
Service 9.3

Based on 7,411 verified reviews

Cleanliness

9.4

Value for money

9.4

Location

9.3

Service

9.3

Facilities

8.9

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Nearest transportation options

Zhonglou Metro Station is within 0.75 km

Yongningmen Metro Station is within 0.95 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
More details on walking
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There are 43 places in walking distance!

Parking
FREE
Walkable places
European Alley
180 m
Century Jinhua Mall (South Main Street)
260 m
Defu Lane
320 m
Pink Alley
360 m
Xiangzi Temple
410 m
Popular landmarks
Xian Drum Tower
540 m
Xi'an Bell Tower
580 m
Muslim Quarter
670 m
Xi'an Mosque
680 m
Xi'an City Wall (Chengqiang)
2.4 km
Closest landmarks
Jintaifeng Building
420 m
Shu Jie Supermarket
460 m
San Fu department Store (luomashi Street)
470 m
Zhongda International
470 m
Huadu Hospital
470 m

Good to know

Value for money9.4
Location rating9.3
Nearest airportXi'an Xianyang International Airport (XIY)
Distance to airport26.4 km

Rooms available at Eastern House Hotel

Guest Twin Room
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  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Dong She Family Suite
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  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 single bed and 1 king bed
Enter dates to see prices
Deluxe Family Room
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  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Family Suite Room
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  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Elegant Room (2 beds)
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  • 2 single beds
  • 2 single beds
Enter dates to see prices
Deluxe Triple Room
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  • Room size: 50 m²/538 ft²
  • City view
  • 3 single beds
Enter dates to see prices
King Bed
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  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior King Room
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  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
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  • Room size: 30 m²/323 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Two-Bedroom Deluxe Suite with One King Bed and Two Double Beds
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  • Room size: 100 m²/1076 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
More about Eastern House Hotel

More about Eastern House Hotel

Experience Luxury at Eastern House Hotel in Xian, China

Nestled in the heart of Xian, China, the Eastern House Hotel is a stunning 5-star establishment that seamlessly blends modern luxury with rich cultural heritage. Opened in 2016 and recently renovated in 2020, this exquisite hotel offers a fresh and contemporary atmosphere, making it the perfect retreat for travelers seeking both comfort and sophistication. With a total of 154 well-appointed rooms, guests can expect a tranquil and stylish environment to unwind after a day of exploring the ancient wonders of Xian. At Eastern House Hotel, convenience and hospitality are paramount. Check-in begins at 3:00 PM, allowing guests ample time to settle in and enjoy the hotel's premium amenities. With a check-out time of 12:00 PM, you can savor a leisurely morning before embarking on your adventures. Families will appreciate the hotel's child-friendly policy, as children between the ages of 6 to 12 can stay free of charge, making it an ideal choice for those traveling with young ones. Experience the charm and elegance of Eastern House Hotel, where every detail is designed to create unforgettable memories.

Explore the Enchanting Library at Eastern House Hotel

At Eastern House Hotel, the journey of discovery doesn't end when you step out of your room; it continues in the hotel's exquisite library. This serene space is designed for those who cherish the written word and seek a tranquil retreat from the bustling world outside. With an extensive collection of literature, ranging from classic novels to contemporary bestsellers, guests can immerse themselves in captivating stories or delve into the rich history and culture of Xi'an. The library’s cozy reading nooks, adorned with plush seating and soft lighting, create the perfect atmosphere for leisurely afternoons spent lost in a good book. In addition to its impressive array of reading materials, the library also hosts regular events and activities that foster a sense of community among guests. From book clubs to literary discussions, there are ample opportunities to engage with fellow book lovers and share insights on various genres. The inviting ambiance, coupled with the friendly staff who are always ready to recommend a title or two, makes the library at Eastern House Hotel not just a place to read, but a vibrant hub of intellectual exchange and relaxation. Whether you're a casual reader or an avid bibliophile, this charming library is sure to enhance your stay, providing a delightful escape into the world of literature.

Elevate Your Fitness Experience at Eastern House Hotel

At Eastern House Hotel in Xian, guests can indulge in a revitalizing fitness experience at the state-of-the-art fitness center. This complimentary facility is designed to cater to both seasoned athletes and those looking to maintain their wellness routine while traveling. With a variety of modern equipment, including cardio machines, weight training stations, and free weights, visitors can engage in a comprehensive workout tailored to their personal fitness goals. The fitness center boasts a bright and inviting atmosphere, encouraging guests to break a sweat while enjoying stunning views of the surrounding cityscape. Whether you prefer an invigorating morning run on the treadmill or a strength training session in the afternoon, the Eastern House Hotel's fitness center provides a perfect escape to stay active. Embrace your health journey and discover the perfect balance of relaxation and fitness during your stay at this exceptional hotel.

Convenience Facilities at Eastern House Hotel

At Eastern House Hotel, guests can enjoy a seamless and hassle-free experience thanks to an array of thoughtfully designed convenience facilities. The hotel offers round-the-clock room service, ensuring that you can savor delicious meals from the comfort of your room at any hour. For added peace of mind, safety deposit boxes are available, allowing guests to securely store their valuables while they explore the vibrant city of Xian. The dedicated concierge team is always on hand to assist with any inquiries or reservations, enhancing your stay with local insights and recommendations. Connectivity is a breeze at Eastern House Hotel, with complimentary Wi-Fi available in all rooms and public areas, allowing you to stay connected with loved ones or catch up on work. The hotel also features express check-in and check-out services, making your arrival and departure as smooth as possible. Luggage storage is provided for those who wish to explore the area unencumbered, while daily housekeeping and an on-site laundromat ensure that you can maintain a clean and comfortable environment throughout your stay. With these exceptional convenience facilities, Eastern House Hotel is committed to making your visit to Xian both enjoyable and effortless.

Seamless Travel Experience at Eastern House Hotel

At Eastern House Hotel, convenience is at the forefront of our transport facilities, ensuring that your travel experience is as smooth as possible. Our complimentary airport transfer service is designed to whisk you away from the bustling terminals of Xian’s airport directly to our welcoming hotel, allowing you to relax and start your journey without the hassle of navigating public transport. Whether you arrive late at night or early in the morning, our dedicated staff is ready to assist you, making your transition from air to land seamless. For those looking to explore the rich cultural tapestry of Xian, we offer a variety of tours that can be easily arranged through our front desk. Discover the ancient wonders and vibrant local life with guided excursions tailored to your interests. Additionally, for guests who prefer to drive, we provide an onsite car park that is free of charge, ensuring that you have a secure and convenient place to leave your vehicle while you enjoy all that Xian has to offer. At Eastern House Hotel, we prioritize your comfort and convenience, making your stay not just enjoyable but effortlessly accessible.

Luxurious Comfort Awaits at Eastern House Hotel

At Eastern House Hotel in Xian, guests are welcomed into a sanctuary of comfort and convenience with thoughtfully designed room facilities. Each room is equipped with air conditioning, ensuring a refreshing retreat from the bustling city outside. The plush linens and towels provided add an extra layer of softness, making your stay feel like a home away from home. For those who value a good night’s sleep, the blackout curtains allow you to create the perfect ambiance for relaxation, shielding you from the morning light. To enhance your experience, the hotel offers complimentary bottled water, instant coffee, and tea, allowing you to enjoy refreshing beverages at your leisure. Each room also features a hair dryer and essential toiletries, ensuring that your personal care needs are met with ease. Whether you are unwinding after a day of exploration or preparing for a new adventure, the room facilities at Eastern House Hotel are designed to provide you with everything you need for a comfortable and enjoyable stay.

Culinary Delights at Eastern House Hotel

At Eastern House Hotel, dining is an experience that tantalizes the senses and celebrates the rich flavors of local cuisine. The on-site restaurant offers a diverse menu that showcases both traditional Chinese dishes and international favorites, ensuring that every guest finds something to delight their palate. The elegant ambiance, coupled with attentive service, makes it an ideal spot for a leisurely meal or a special celebration. Guests can indulge in a sumptuous breakfast buffet each morning, featuring a wide array of options that cater to various tastes, from freshly made pastries to hearty local specialties, setting the perfect tone for a day of exploration in Xian. For those who prefer to dine in the comfort of their own room, Eastern House Hotel provides exceptional room service that allows guests to enjoy delicious meals at their leisure. Whether it’s a late-night snack or a full-course dinner, the hotel’s culinary team is dedicated to delivering mouthwatering dishes right to your door. Additionally, for those who wish to prepare their own meals, grocery deliveries can be arranged, making it convenient for guests to enjoy a home-cooked experience during their stay. With these outstanding dining facilities, Eastern House Hotel ensures that every meal is memorable and satisfying.

Comfortable and Versatile Room Options at Eastern House Hotel

Discover a range of thoughtfully designed rooms at Eastern House Hotel, tailored to meet the needs of every traveler. Choose from spacious options like the King Bed room, offering 38 square meters of comfort with a plush King Bed, or opt for the Guest Twin Room with two cozy Single Beds, perfect for friends or colleagues. For families or groups, the Family Suite Room provides ample space at 60 square meters with the choice of a King Bed or Sofa Bed, while the Deluxe Family Room offers a similar size with flexible bedding options. Travelers seeking a more extensive stay can indulge in the Two-Bedroom Deluxe Suite, a generous 100 square meters featuring one King Bed and two Double Beds, ideal for larger families or groups. Additionally, the Deluxe Triple Room with three Single Beds and the Superior Twin Room with two Semi Double-Beds cater to those looking for a blend of comfort and practicality.

Discover the Vibrant Heart of Xi'an: The City Center

The City Center of Xi'an is a bustling hub that beautifully melds the ancient with the modern, giving visitors a unique glimpse into the rich tapestry of Chinese history and contemporary life. As you wander through the lively streets, you'll encounter the iconic Drum Tower and Bell Tower, both of which stand as proud symbols of the city’s storied past. The surrounding area is filled with charming shops, local eateries, and vibrant markets, where the aroma of traditional Xi'an cuisine wafts through the air, inviting you to indulge in mouthwatering delicacies like the famous biangbiang noodles and the savory lamb skewers. As the sun sets, the City Center transforms into a dazzling spectacle of lights, with street vendors and performers adding to the lively atmosphere. The nearby Muslim Quarter is a must-visit, where you can immerse yourself in the rich cultural heritage and sample a variety of street food that reflects the diverse flavors of the region. Whether you're exploring ancient architecture, shopping for unique souvenirs, or savoring local dishes, the City Center of Xi'an offers an unforgettable experience that captures the essence of this historic city.

Traveling from Xi'an Airport to Eastern House Hotel: Your Gateway to Comfort

Getting to Eastern House Hotel from Xi'an Xianyang International Airport is a seamless experience that sets the tone for your stay in this historic city. Upon landing at the airport, which is approximately 40 kilometers away from the hotel, you have several convenient transportation options. The most popular choice is to take a taxi, which offers a direct and comfortable journey. Taxis are readily available outside the terminal, and the ride to the hotel typically takes around 50 minutes, depending on traffic. Make sure to have the hotel address written in Chinese to show the driver, ensuring a smooth trip. Alternatively, you can opt for the airport shuttle bus that connects to various parts of the city, including the city center where Eastern House Hotel is located. The shuttle bus service is economical and operates frequently, making it a great option for budget-conscious travelers. Once you arrive at the nearest bus stop, you can either take a short taxi ride or enjoy a leisurely walk to the hotel, allowing you to soak in the vibrant atmosphere of Xi'an. Whichever mode of transport you choose, your journey to Eastern House Hotel will be the perfect introduction to the rich culture and history that awaits you in this captivating city.

Explore the Cultural Riches Surrounding Eastern House Hotel

Nestled in the heart of Xian, Eastern House Hotel offers guests an unparalleled opportunity to immerse themselves in the rich tapestry of Chinese culture and history. Just a stone's throw away lies the bustling Muslim Quarter, a vibrant neighborhood where the aroma of street food wafts through the air, and the lively atmosphere is perfect for exploring local delicacies and unique handicrafts. Here, you can wander through narrow alleys lined with shops and stalls, sampling mouthwatering snacks like lamb skewers and sweet pastries, while soaking in the vibrant energy of the local community. In addition to the Muslim Quarter, guests are within close proximity to iconic landmarks such as the majestic Xi'an Bell Tower and the historic Xi'an Drum Tower. These architectural marvels stand as testaments to the city’s rich history, offering stunning views of the surrounding areas. The Forest of Stone Steles Museum, just a short distance away, houses an impressive collection of ancient stone tablets that tell the story of China's past. For a more tranquil experience, visit the serene Shu Yuan Men Street, where traditional arts and crafts come to life, or pay homage at the Xi'an Mosque, a beautiful blend of Islamic and Chinese architectural styles. With so much to explore right at your doorstep, Eastern House Hotel is the perfect base for discovering the cultural treasures of Xian.

Convenient Public Transport Access Near Eastern House Hotel

Eastern House Hotel is perfectly situated in the vibrant city of Xian, providing guests with seamless access to a variety of public transport options. Just a short walk away, Sajinqiao Metro Station connects travelers to the city's expansive metro network, making it easy to explore popular attractions such as the iconic Terracotta Army and the ancient City Wall. With frequent services, guests can hop on the metro and navigate their way through Xian's rich history and culture without any hassle. Additionally, Beida Street Metro Station and Wulukou Metro Station are conveniently located nearby, further enhancing accessibility for both leisure and business travelers. These stations serve as key transit points, allowing for quick connections to other parts of the city. For those looking to explore the bustling downtown area, Zhonglou Metro Station is just a stone's throw away, offering a gateway to lively markets, restaurants, and cultural sites. Finally, Beidajie Station is also within easy reach, providing another option for guests to travel effortlessly around Xian. With such a robust public transport network at their fingertips, guests at Eastern House Hotel can enjoy the best of Xian with ease.

Culinary Delights Surrounding Eastern House Hotel

Guests at Eastern House Hotel are spoiled for choice when it comes to dining options in the vibrant city of Xian. Just a short stroll away, Wuyi Fandian Restaurant offers an authentic taste of local cuisine, showcasing the rich flavors of the region. For those looking to unwind with a drink and some lively entertainment, One Plus One Disco and Habana Club provide the perfect atmosphere to enjoy the nightlife. If you’re in the mood for some traditional dumplings, Defachang Restaurant is a must-visit, while Yidajiao Noodle Restaurant serves up delicious, hand-pulled noodles that are sure to satisfy. For a unique twist on dining, 2068 XiangLa Xia on DongWu Road presents a spicy culinary adventure. Those seeking a cozy café experience will find 57 Cafe to be the perfect spot for a light meal or coffee. If you're craving Western cuisine, AFangGong Wei Jing GuoJi Restaurant offers a delightful menu, while Ajisen Ramen is a go-to for fans of Japanese flavors. Lastly, Awa Shanzhai specializes in Xi'an's famous FenXiang dishes, making it a great choice for an unforgettable dining experience. With such a diverse array of restaurants nearby, Eastern House Hotel is ideally situated for culinary exploration.

Affordable Luxury: Room Pricing at Eastern House Hotel in Xian

Eastern House Hotel offers an enticing blend of comfort and style at an average price range of $51 to $75 per night. This pricing positions the hotel as a premium option in the heart of Xian, allowing guests to indulge in a higher level of service and amenities compared to many other accommodations in the area. With its beautifully designed interiors and attentive staff, Eastern House Hotel provides an experience that is truly worth the investment for travelers seeking both relaxation and cultural immersion. In contrast, the average price for a hotel room in Xian hovers around $26 to $50. While this range includes many budget-friendly options, it often comes at the cost of fewer amenities and less personalized service. Choosing to stay at Eastern House Hotel means guests can enjoy a more refined atmosphere and superior facilities, making it an ideal choice for those who appreciate the finer things in life without breaking the bank. Whether you’re in Xian for business or leisure, the value offered by Eastern House Hotel is undeniable.





Exceptional Experience at Eastern House Hotel

Nestled in the heart of Xian, Eastern House Hotel stands out as a premier destination for travelers seeking both comfort and value. With an impressive overall rating of 9.3, this hotel offers an unparalleled experience that resonates with guests who appreciate quality and service. The hotel excels in providing exceptional value, earning a remarkable score of 9.4, making it a favorite choice for those looking to maximize their travel budget without compromising on comfort. Guests consistently rave about the immaculate cleanliness of the hotel, reflected in its outstanding rating of 9.4. The pristine environment enhances the overall experience, allowing visitors to unwind and feel at home. Additionally, the hotel's strategic location, rated at 9.3, places guests within easy reach of Xian's rich historical sites and vibrant local culture. Coupled with a dedicated staff that has received a commendable score of 9.3 for performance, Eastern House Hotel ensures that every stay is not just a visit, but a memorable journey filled with warmth and hospitality.

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Amenities and facilities

Excellent8.9

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • A la carte in restaurant
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast service
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Grocery delivery
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Elevator
  • Food delivery
  • Invoice provided
  • Laundromat
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Bathrobes
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Free bottled water
  • Ground floor available
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Shower chair
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower

Food and dining

Restaurants on site
柴门家菜中餐厅
  • Cuisine: Asian
  • Menu: Buffet

Location

Middle Section of Fen Xiang Street, Beilin District, Xi'an City, Shaanxi Province, China , City Center, Xian, China, 710002

Exceptional9.3

Location

Airports
  • Xi'an Xianyang International Airport (XIY)
    26.4 km
  • Ankang Fuqiang Airport (AKA)
    172.0 km
Public transportation
  • Zhonglou Metro Station
    750 m
  • Yongningmen Metro Station
    950 m
Hospital or clinic
  • Huadu Hospital
    470 m
Shopping
  • Beiyuanmen Night Market
    820 m
Convenience store
  • Vanguard Superstore
    370 m
Cash withdrawal
  • ATM
    40 m

What's nearby

Popular landmarks
  • Xian Drum Tower
    540 m
  • Xi'an Bell Tower
    580 m
  • Muslim Quarter
    670 m
  • Xi'an Mosque
    680 m
  • Xi'an City Wall (Chengqiang)
    2.4 km
  • Shaanxi History Museum
    3.7 km
  • Dayan Pagoda Northern Square
    4.3 km
  • Big Goose Pagoda
    4.7 km
  • Huaqing Palace
    27.6 km
  • Terracotta Warriors
    34.1 km
Nearby landmarks
  • European Alley
    180 m
  • Century Jinhua Mall (South Main Street)
    260 m
  • Defu Lane
    320 m
  • Pink Alley
    360 m
  • Xiangzi Temple
    410 m
  • Defu Alley
    410 m
  • Parkson Mall(West Street)
    410 m
  • Jintaifeng Building
    420 m
  • Near Wall Bar and Xian Brewery
    430 m
  • American Tess nation prestige clothing Store (luomashi)
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that a deposit equivalent to your first night's room rate is required upon check-in. This deposit will be refunded and released upon check-out. Thank you for your understanding and cooperation. If you have any questions, please feel free to contact the hotel front desk at any time.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Extras
  • Daily Internet/Wi-Fi fee0 CNY
  • Breakfast charge (unless included in room price)68 CNY
The property
  • Year property opened2016
  • Number of floors13
  • Room voltage220
  • Number of rooms 154
  • Most recent renovation2020
  • Number of restaurants1
  • Number of bars/lounges0
Parking
  • Daily parking fee0 CNY

Reviews of Eastern House Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.1

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.2
  • 8.0
  • 8.4
  • 8.0
  • 10
  • 8.0
  • 7.2
  • 7.6
  • 10

Most recent

  • Cleanliness score 9.4 out of 10 and is a high score in Xian
    Cleanliness9.4
  • Value for money score 9.4 out of 10 and is a high score in Xian
    Value for money9.4
  • Location score 9.3 out of 10 and is a high score in Xian
    Location9.3
  • Service score 9.3 out of 10 and is a high score in Xian
    Service9.3
  • Facilities score 8.9 out of 10 and is a high score in Xian
    Facilities8.9
High score for Xian

Rating

9+ Exceptional (136)
8-9 Excellent (18)
7-8 Very Good (14)
6-7 Good (5)
<6 Below Expectation (6)
Guest Type
Room Type
Language
Showing 179 verified guest comments
Changed to review page 1
  1. 7.6
    Very good
    Annemarie from United Kingdom
    Group
    Guest Twin Room
    Stayed 2 nights in June 2025

    “Eastern House Review ”

    My friend & I stayed here 2 nights. While the hotel itself is clean, quiet & in a prime location to some of the major sites tfor us that is where it ended. 1: Breakfast we thought was bland with not much variety & a lot of the dishes were cold. 2: the breakfast table is not set up nor are you shown to a table they just take your room & tell you go sit, our table had used napkins & crumbs from the previous user. 3: if you are a person of colour then I would not recommend you stay here. On our first day everyone stared at us & as our room was not ready we went out to explore the Ancient City Wall. On arrival back to the hotel one of the female receptionist looked at us said something to her co-workers & they either stopped what they were doing or turned around & stared whispering to each other. Now when everyone turns & stares you know they’re talking about you. I’m very well aware that they may not have seen a black person other than on tv but for a hotel that calls itself a 5* it’s sadly lacking as we felt completely uncomfortable and I was so glad that we’d only booked 2 nights. 3: the day before we checked out we asked reception for a breakfast box as we were leaving early for the next leg of our trip, she said no that we should have let them know the day before, before 9pm so that they could inform the restaurant, I might add that breakfast was included in the booking & we have had no problems with any other hotel regarding breakfast box. 4: when we went to check-out one receptionist was asleep at her desk & the other was sitting on the floor under the desk & did not get up even when her colleague was checking us out. 5: staff absolutely need better training, need to learn discretion & be more tourist foreigner friendly as they are strictly geared towards Chinese nationals only. Even when you try to make yourself understood using translator the response was a mute stare.

    Reviewed June 25, 2025

    Dear Guest, Thank you for sharing your feedback about your recent stay with us. We sincerely appreciate all comments, as they help us identify areas for improvement. However, we must firmly and unequivocally address the serious allegation of racial discrimination raised in your review. Our hotel has always welcomed guests from all over the world, representing diverse cultures, nationalities, and backgrounds. Discrimination of any kind is absolutely unacceptable, and we have zero tolerance for such behavior. After carefully reviewing the CCTV footage from your stay, we found no evidence to support the claim that our staff acted inappropriately toward you or your friend. During both of your visits to the front desk, our team was occupied with their duties, and at no point did they engage in any discriminatory conduct. The only interaction observed was a staff member briefly asking a colleague how to pronounce your room number in English when you returned to collect your belongings—a rout

    Responded June 28, 2025
    Eastern House Hotel
  2. 9.2
    Exceptional
    Sze from Singapore
    Family with teens
    Superior Twin Room
    Stayed 1 night in September 2025

    “Great value for money”

    Rooms are spacious, well maintained and comfortable. Hotel is located in a quieter street but only a 10-15 min walk from the Bell tower which is the centre of town. We found some nice local eateries just outside the hotel. Breakfast is a good spread with noodles station, porridge, cooked dishes, bread, buns, pastries and yogurt. Hotel also provides free afternoon tea and chinese soup dessert at night. I would stay here again.

    Reviewed September 15, 2025
  3. 10.0
    Exceptional
    Sarah from South Korea
    Solo traveler
    King Bed
    Stayed 2 nights in July 2025

    “Excellent!”

    Exceeded expectations! I had a lovely stay here. The room was spacious and clean, the bed and pillows were very comfortable. And there are lots of amenities and everything you would need. I liked the breakfast and afternoon tea buffet a lot and visited 4 times in 2 days!! The staff were very efficient and operated very smoothly in the dining area and lobby counter.

    Reviewed July 30, 2025

    Dear Valued Guest, Thank you for your glowing review! We are absolutely thrilled to hear that your stay exceeded expectations and that you enjoyed so many aspects of our hotel—from your spacious, clean room and comfortable bed to our amenities and dining experiences. It’s wonderful to know you loved our breakfast and afternoon tea buffet so much that you visited four times in two days—we take that as a huge compliment! We’re also delighted that our staff provided efficient and smooth service, both in the dining area and at the lobby counter. Your kind words mean the world to us, and we can’t wait to welcome you back for another outstanding stay in the future! Warmest regards, The Eastern House Team

    Responded August 08, 2025
    Eastern House Hotel
  4. 10.0
    Exceptional
    Melvin from Singapore
    Group
    Guest Twin Room
    Stayed 5 nights in December 2024

    “Awesome hotel, superb stay”

    I really don't know where to start... The location is really good, in quiet a quaint area, yet within walking distance to main tourist attractions within the city walls. For those who can't walk, you can easily get a private hire to these attractions for less than 10RMB. The staff are really attentive and wonderful service standards. We requested for a king-sized bed, which was not only available after 2 days, and they followed up with the request. During breakfast, the "head staff" (i supposed) will bring us fruits and cutleries, way beyond what she was supposed to do. The staff at the entrance knew our room number by the second day. These are all small details that warmth our hearts. The room is big and clean. And we love the free flow of bottled water available at each level. The staff also constantly reminded us to drink more water because of the drier weather. I'm not sure why people say that the room is not sound proof. If people talk really loudly outside, which hotel room can insulate every noise? Also, for those who do not know how to work the heater/air-conditioning in the room, just ask the staff, they will be more than happy to help.

    Reviewed December 10, 2024

    Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM

    Responded December 11, 2024
    Eastern House Hotel
  5. 8.8
    Excellent
    Chong from Singapore
    Couple
    King Bed
    Stayed 6 nights in June 2025

    “Above average hotel ”

    The staff were friendly and helpful. Room was spacious and clean, except for the pillow case which had a weird smell. Gym was small with no free weights, but has 2 treadmills. There weren't any pleasant surprise by the hotel as seen in many reviews. Overall, it is still a good hotel with many food options nearby, and they provide free afternoon snack. Personal recommendation for those who would like to visit the popular tourist attractions, it is more convenient to find a hotel outside the southern city wall.

    Reviewed June 14, 2025

    Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words about our friendly staff, spacious rooms, and convenient location with great dining options nearby. We’re sorry to hear about the pillow case odor and the limitations of our gym facilities – your comments have been shared with our housekeeping and management teams for immediate improvement. While we’re glad you enjoyed our complimentary afternoon snacks, we regret that we didn’t exceed your expectations in creating those special memorable moments. We hope to have another opportunity to welcome you back and provide an even better experience that might include some pleasant surprises next time! Warm regards, THE EASTERN HOUSE TEAM

    Responded June 25, 2025
    Eastern House Hotel
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