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Empress Hotel
Empress Hotel
Empress Hotel
Empress Hotel
Empress Hotel
Empress Hotel
Empress Hotel

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8.5

Excellent

2,736 reviews

2,736 reviews

Breakfast39
Housekeeping34
Food & Dining11
See map

8.2

Excellent

Location rating score

Excellent location - 940 meters from city center
Excellent for walking
Parking
FREE
Walkable places
Art in Paradise, Chiang Mai 3D Art Museum

110 m

Ambassador Fashions

150 m

Hamerkaz lametayel

210 m

Montfort College

290 m

Genesis International Tailors

290 m

Popular landmarks
Chiang Mai Night Bazaar

1.1 km

Wua Lai Walking Street

1.5 km

Tha Phae Gate

1.5 km

Wat Chedi Luang

1.9 km

Wat Phra Singh (Gold Temple)

2.4 km

Closest landmarks
Crystal Cave Pub

20 m

Central Chiangmai Memorial Hospital

370 m

Peak Spa & Beauty Salon

400 m

Veterinary Clinic

430 m

Core Combat Chiang Mai

440 m

Empress Hotel

199/42 Changklan Road, Chang Khlan, Chiang Mai, Thailand, 50100 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Chang Khlan part of Chiang Mai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Wat Chedi Luang. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

110 meters to Art in Paradise, Chiang Mai 3D Art Museum

Front desk [24-hour]

Airport transport

Excellent breakfast

Excellent food & dining

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "In accordance with Thailand's pandemic protocols, the hotel will require a proof of vaccination and a recent negative COVID-19 test from the guest at check-in."

Facilities

Transport to airport

Bicycle rental

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Chiang Mai every 1 minutes on Agoda.com
Value for money8.5
Distance to city center0.5 km
Location rating8.2
Nearest airportChiang Mai International Airport (CNX)
Distance to airport3.9 km

Rooms available at Empress Hotel

Excellent
Room comfort & quality

8.3

Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds or 1 king bed
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Superior
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds or 1 king bed
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Family Suite
...
  • Room size: 108 m²/1163 ft²
  • Mountain view
  • 1 king bed and 2 double bed...
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Executive Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Studio Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Staycation Offer -ior Double or Twin Room
...
  • Room size: 32 m²/344 ft²
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Other
...
  • Room size: 38 m²/409 ft²
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Imperial Suite
...
  • Room size: 94 m²/1012 ft²
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Room Assigned on Arrival
...
  • Shower
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Frequently asked questions

What time is check-in and check-out at Empress Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Empress Hotel?

For those who wish to drive their own cars, Empress Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Chiang Mai with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Empress Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Empress Hotel. Adults can enjoy breakfast offered with an additional charge of 450 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Empress Hotel?

Empress Hotel features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Empress Hotel?

Empress Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Empress Hotel?

Empress Hotel is located in Chang Khlan, famous for good restaurants such as Kin-Lum Vegetarian, Da Antonio and Mei Jiang.

What popular shopping places are close to Empress Hotel?

Empress Hotel is located in Chang Khlan area which features shopping places such as Ambassador Fashions, Genesis International Tailors and Leather Craft.

What are popular attractions near Empress Hotel?

Empress Hotel is located in Chang Khlan area, which is famous for attractions such as Art in Paradise, Chiang Mai 3D Art Museum, Sacred Heart Cathedral and Orthodox Church of St. Vladimir.

What popular natural sightseeing spots are close to Empress Hotel?

Empress Hotel is located in the Chang Khlan area, which is famous for natural sightseeing destinations such as Hamerkaz lametayel and Elephant Village Sanctuary.

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Explore the neighborhood

What people love about Empress Hotel

  • 10

    Exceptional
    Staff 

    "Good location Staff friendly and attentive."

    bernard

    |

    April 21, 2022

  • 9.6

    Exceptional
    Staff 

    "Very nice room, Easy to travel and give the gifts before stay and after check out The staffs are friendly and provided what you have requested."

    lalita

    |

    February 5, 2022

  • 10

    Exceptional

    "Older hotel but everything was nice and felt good inside the room."

    Tom

    |

    January 2, 2022

Property ranking|Compared to 2,917 Chiang Mai properties
See all rankings
Room comfort score
8.3/10
Room size
40 sqm.
Value for money score
8.5/10
Service score
8.6/10
Better than
92
%
of Chiang Mai properties
Bigger than
90
%
of Chiang Mai properties
Better than
82
%
of Chiang Mai properties
Better than
82
%
of Chiang Mai properties
Overall rating:

8.5

Excellent
2,736 reviews
Cleanliness
8.5
Facilities
8.2
Location
8.2
Read all reviews >
What travelers say they love:
!Superb hotel in Chiangmai city with excellent services.
Mr. from Thailand
Couple
More about Empress Hotel

More about Empress Hotel

Empress Hotel

Wake up to the wonder of Chiang Mai with a stay at Empress Hotel, located only minutes from the heart of the city.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Chiang Mai. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage, salon, steam room and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Empress Hotel. Whatever you may be looking to buy on your trip to Chiang Mai, chances are you'll find it at Chiang Mai Night Bazaar located 1.0 km away. Engage in the city's best art at Art in Paradise, Chiang Mai 3D Art Museum located 110 m away, where you can learn about the local art scene and buy original works.


Reasons to stay here

Past guests rate facilities here higher than 83% of the city's accommodation.
This hotel's food and dining score higher than 95% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 92% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

173 mentions

Housekeeping

87 mentions

Food & Dining

45 mentions

Internet

42 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • On-site entertainment
  • Sauna
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site

Chao Nang

  • Cuisine: European, Thai
  • Menu: Buffet, A-la-carte
Location
199/42 Changklan Road, Chang Khlan, Chiang Mai, Thailand, 50100
Excellent
Location

8.2

Airports

  • Chiang Mai International Airport (CNX)
    3.9 km 19 min drive
  • Lampang Airport (LPT)
    76.9 km

Public transportation

  • Chiang Mai Railway Station
    1.9 km
  • Saraphi
    8.5 km

Hospital or clinic

  • Central Chiangmai Memorial Hospital
    370 m 6 min walk

Shopping

  • Chiang Mai Night Bazaar
    1.1 km

Convenience store

  • 7 Eleven
    370 m 2 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Art in Paradise, Chiang Mai 3D Art Museum
    110 m
  • Chiang Mai Night Bazaar
    1.1 km
  • Wua Lai Walking Street
    1.5 km
  • Tha Phae Gate
    1.5 km
  • Wat Chedi Luang
    1.9 km
  • Wat Phra Singh (Gold Temple)
    2.4 km
  • Chiang Mai Zoo
    6.7 km
  • Wat Phra That Doi Kham
    8.8 km
  • Chiang Mai Night Safari
    9.6 km
  • Elephant Rescue Park
    41.9 km

Nearby landmarks

  • Crystal Cave Pub
    20 m
  • Art in Paradise, Chiang Mai 3D Art Museum
    110 m
  • Ambassador Fashions
    150 m
  • Hamerkaz lametayel
    210 m
  • Montfort College
    290 m
  • Genesis International Tailors
    290 m
  • Pantip Plaza
    290 m
  • Lost Heavens
    300 m
  • Central Chiangmai Memorial Hospital
    370 m
  • Peak Spa & Beauty Salon
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A complimentary dinner is offered for 2 guests per room if you book Superior or Deluxe room for 5 consecutive nights.
  • A complimentary dinner and welcome drink of your choice is offered for 2 guests per room if you book Executive or Executive Suite room for 4 consecutive nights.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee100 THB
  • Distance from city center0.5 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)450 THB

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants3
  • Number of rooms 375
  • Room voltage220
  • Year property opened1992
  • Most recent renovation2014
Property announcements

In accordance with Thailand's pandemic protocols, the hotel will require a proof of vaccination and a recent negative COVID-19 test from the guest at check-in.

Reviews of Empress Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.5
Facilities8.2
Location8.2
Room comfort and quality8.3
Service8.6
Value for money8.5
High score for Chiang Mai
Rating
9+ Exceptional (658)
8-9 Excellent (462)
7-8 Very Good (483)
6-7 Good (154)
<6 Below Expectation (135)
Time of the year
Mar - May (457)
Jun - Aug (374)
Sep - Nov (378)
Dec - Feb (683)
All guests (2,287)
All room types
All languages

Show reviews that mention 

Showing 1,892 verified guest comments
12345
10.0
Exceptional
Glenn from Australia
Couple
Superior
Stayed 3 nights in December 2009

Empress - Home away from Home”

Value for Money (Thanks Agoda!), staff, food, rooms, you name it, it's all good !
ummm, ahhh, thinking.........nothing comes to mind that is negative about this place.

As a regular visitor to Thailand, but a first time visitor to Chiang Mai, I "sort-of" had some preconceptions of what to expect. Based on the price we paid I tuned-up my wife to be less-than-impressed with where we were about to stay. Well, did I eat my words or what !! The Empress is bloody fantastic ! We had just come from a week in Singapore staying in a hotel with three times the room rate, and the Empress made that place look like a humpy !! Room was nice and large, bright, dry (yes dry!!, the place in SG smelt and felt damp the whole time), good wireless internet access (note: at fist this seems expensive, but its not. The hours are cummulative not consecutive. I ended up not even consuming my full 12 hours worth). The food is all buffet style, but with a huge selection. You will never go hungry at the Empress. Even getting free Cognac and Roses for the missus !! The staff are all awesome and even helped us out a bit with our learning Thai. Location is good too. We hired a motorbike but only ende up using it once because eeverything was so close. Just wander up and down Chang Klan road and you'll find everything you need (and some things you don't). We met a dutch couple who come to Chiang Mai for three months of every year and they always astay at the Empress... so will we from now on !! We actually ended up staying 2 more days at Empress Chaing Mai, and shortening our time in BKK as a result. Happy we did.

Reviewed January 01, 2010

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9.2
Exceptional
Tad from Australia
Couple
Deluxe
Stayed 2 nights in May 2016

Still Empresses!”

This is the 2nd time I’ve stayed here. The 1st time was 5 years ago and I loved the place. This 2nd time didn’t disappoint. Lovely room, good food and an army of friendly staff. The breakfast buffet has much variety, catering for all tastes and there are many staff on watch to top up your coffee. The Lobby tourist information desk is helpful. It is 10 minutes’ walk to the Night Markets however, they have become overpriced with limited variety of goods. However, this is the best location nearby for a wide range of mid to higher priced cafes, restaurants and bars. Without these markets (starting at 6 pm) the nearby eating, drinking and shopping options are limited. Chiang Mai is a large city where tourist attractions are spaced a long way apart. There is not really a central Chiang Mai location for a hotel. There are plenty of transport options from the Empress. The airport is some 20 minutes’ drive away, costing around 160 THB by taxi. Chiang Mai has a very broad variety of attractions and a range of organised tours are available. Such tours usually include visits to wildlife and adventure activities plus jewellery and craft stores. The craft and artistry in Chiang Mai are amazing and worth seeing but can be expensive to buy. The taxi driver from the airport gave his business card, offering pre-arranged tours or a full daytime charter costing 2000 THB where you chose where you go or not go. I chose to focus on the religious, cultural and historical attractions. Visiting only these attractions took 2 full days and the driver visited many wonderful modern and ancient places. Before, I did not know that Chiang Mai had such a rich ancient history, ruins and similar attractions. These are not that well promoted as wildlife, adventure and crafts seem to have the best publicity. Sadly the Chiang Mai Zoo, which was amazing before, has gone down badly and is obviously struggling. The big drought in Thailand is not helping matters. After the disappointment of the Chiang Mai

Reviewed May 28, 2016

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8.7
Excellent
Jin from Malaysia
Family with teens
Deluxe
Stayed 4 nights in November 2012

Great hotel and service”

Free wifi with swimming pool, suana and gym

My criteria of hotel whether I am a business trip or holiday are the room must be clean, swimming pool, gym, suana and wifi. My youngest son, a university undergraduate's requirement are wifi and swimming pool as he is a blogger and a food reviewer. The hotel only give 1 room per login on the wifi but we requested for 2 since we brought 2 laptops with us and they gave us. I have been going through the internet on all the hotels in Chiangmai through Agoda website and I found that Empress Hotel suits our requirement and also the offer from Agoda. The location is great as it's location has all the requirement a tourist or businessman requires, 7 Eleven, massage, cafe, restaurant,laundry,pharmacies, shopping mall and others. All within walking distance and so is the night market. The staff are friendly and great service. The buffet breakfast is great too and even my wife is a fussy eater enjoys her breakfast every morning. The room is great and they make up your room in the evening and place flowers and a box of chocolate every night for our 4 nights stay. There are the usual complimentary drinking water, tea and coffee making facility too. Would I stay in Empress hotel again if I am back to Chiang Mai, it's a definitely yes. It's truly deserving to be a 4 star hotel. As for Agoda, the hotel rates are great too as I have a booked a room for a week stay in Bangkok at the Swisstotel Le Concode, Rachadaphisek Road back in June. It was a great hotel too with friendly staff and loved the freshly brewed coffee for breakfast

Reviewed November 24, 2012

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10.0
Exceptional
SIU from Hong Kong SAR, China
Group
Deluxe
Stayed 4 nights in November 2013

Great Hotel and Very Nice & Helpful Staff”

Comfortable Room, Friendly and Helpful Staff, welcome gifts and drinks

We highly appreciate Empress Hotel. Great hotel. The staff helped us instantly when we got any problems especially the chinese manager and his boss ( from Guang Dong). They helped us to solve the difficulty during traveling in Chiang Mai and advised us the best place to visit in Chiang Mai and Golden Triangle such as the best local food, exciting games (rafting, mountain motorbike etc.). The room services were the best. When we entered the rooms, a welcome gift and fruits had been placed inside the rooms and also we had the welcome drink in the bar. Everyday, a gift also were place inside the rooms for us. The location is very convenience to get the night market and easy to find the restaurant. It's a great hotel and must stay again when we come back Chiang Mai.

Reviewed December 26, 2013

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9.6
Exceptional
Greg from Australia
Couple
Executive
Stayed 6 nights in March 2017

Exceeded our expectations”

My wife and I booked a special discount deal on Agoda for six nights at the Empress Hotel in early March. First impressions were that the hotel is very well maintained. We were pleased that we has been upgraded to an Executive Suite on the 16th (of 17) floor. The check-in process was quick and very personalised - thanks to a very engaging staff member named Panumas. We were amazed at the quality and quantity of the welcoming pack were given - never seen anything as good anywhere in our travels. Breakfast buffets were good with a reasonable range of food available. The highlight of our stay was the complimentary dinner provided to us by the hotel. Truly amazing - five courses of exceptionally presented food (in addition to the restaurant evening buffet) along with gifts for both of us. We would like to acknowledge the professionalism of our hosts Korakot and Prawet who made the evening so special. I can confidentally recommend this accommodation venue to any travellers to Chiang Mai.

Reviewed March 20, 2017

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10.0
Exceptional
Kevin from Malaysia
Family with teens
Superior
Stayed 5 nights in December 2014

Good location & Friendly staffs”

Location, Friendly staffs and Good food

We (2 adults and 2 children (15 &6)) stayed in Empress Hotel for 6 days and 5 nights. We booked the hotel based on the reviews from the internet. The hotel was located 10 minutes walk from the famous night market. As the hotel was 50 meters off the main road, we were not disturb by the noises of the traffic. The hotel staffs are very helpful and willing to serve our requests with a smile. We were given complimentary dinner for our 5 night stay. Staffs really know how to entertain us during our dinner. It really made our day. If we are going to Chiang Mai again, Empress Hotel will be our first choice.

Reviewed December 28, 2014

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9.7
Exceptional
Michael from Australia
Group
Deluxe
Stayed 7 nights in September 2011

Top service and good value for money”

Comfortable room (& dinner buffet $Au 6.70pp)

we stayed at 'the park' (same compnay) 3 months earlier, and we changed our reservaton to the 'empress' for a few dollars more, for this stay. we were not disappointed - excellent service and great room. severe flooding in chiang mai a day after we arrived caused change of plans for sightseeing + longer time in hotel. the staff clearly were aware of guest frustrations being unable to leave the hotel for over 2 days, and then having to be loaded onto the tray of an earthmoving truck, via ladder, to get to dry ground. it was memorable all the same - and some great photos !!

Reviewed October 05, 2011

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9.3
Exceptional
Adam from United States
Couple
Deluxe
Stayed 1 night in August 2013

Great hotel! Excellent service!”

Clean room, good food, excellent staff!

Everything was great! We were in Thailand for about 15 days. This is the first hotel we found that they have waffle and bacon for breakfast!!! Lol no need to go to starbuck for waffle anymore :-). Food was good. This hotel was the second hotel we stayed in chiang Mai. We were I'm another hotel in night bazaar location for 4 nights before we moved here. We were not happy with the first hotel we stayed and it was 4 stars hotel like the empress hotel. The empress hotel is very good hotel. Excellent staff and service nothing to complain at all. My husband and I agreed that next we come back to Chiangmai the empress hotel is where we will always stay!!

Reviewed August 17, 2013

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10.0
Exceptional
Jerry from Thailand
Family with teens
Deluxe
Stayed 4 nights in January 2020

I will never stay anywhere else in Chiang Mai”

I've never been treated so well by hotel staff. This is one of the oldest hotels in Chiang Mai and it has the total Lanna culture and attitude. I don't know why my son and I got so lucky but upon arrival they upgraded us to a better room and then they brought a lovely basket of snacks with probably $40 worth of stuff in it. Then they invited us to a free 7 course dinner with free drinks. I had never stayed here and was treated like royalty. The breakfasts are superb. Freshly baked bread and anything you would want whether you are Asian or Western. If anybody asks me where to stay in Chiang Mai, I will tell them Empress Hotel.

Reviewed January 14, 2020

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10.0
Exceptional
Larry from Canada
Couple
Superior
Stayed 3 nights in February 2010

Great Hotel”

The hotel is great. Best breakfast, friendly staff,very clean, good location. The hotel has no flaws and the price is very reasonable.
None

This was our first stay in Chiang Mai, so we had no references. We researched on line and found the Empress Hotel. I was surprized to see how many of the reviews were 10 out of 10. Now I know why. The location is walking didtance to the night market, and is quiet and peaceful although it is only 1 block off the main road. We were pleasantly surprized by the quality of the complementary breakfast. Although the selection is not large, the quality of the food more than makes up. The hotel is clean, and the friendly staff will do all that they can to fulfill any requests. We would certainly stay here again.

Reviewed February 12, 2010

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10.0
Exceptional
William from United States
Solo traveler
Executive
Stayed 2 nights in February 2015

Outstanding Hotel”

1.Overall Ambiance 2. Staff 3.Dining

We were so pleasantly surprised by the Empress, as it exceeded our expectations, especially for the very reasonable price. The rooms are very nice in the accoutrements and cleanliness, very comfortable. It was Valentine's Day weekend, and the staff left us roses on the pillow and little valentine gift boxes.Staff were very friendly and professional, making our stay all the more enjoyable. The hotel is within easy walking distance to the Night Bazaar and Old City. The breakfast was amazing with lots of Western items, such as nicely prepared fresh omelets and real bacon, which was a nice find after our focus on Thai food for the last few weeks in Bangkok. We really enjoyed our stay, and highly recommend this hotel for visitors to Chiang Mai. 5 Stars *****!

Reviewed February 16, 2015

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10.0
Exceptional
james from United States
Couple
Superior
Stayed 2 nights in May 2009

High Praises”

The hotel is beautiful and the rooms are very clean. The staff is very helpful and some speak English, so that is helpful. This was our second time there and we were just as happy this time as before. The breakfast is really good. The night time menu is very extensive and good food as well. It is within walking distance of the night bizarre and a few restaurants in that area.
Can't think of any.

We arrived in the evening to find that our reservation made on-line the same day had not been processed yet and the manager there was patient and helped us through the process of contacting the necessary party. While we were waiting to be helped the staff brought us a fruit drink that was delicious and refreshing. Our room was upgraded, not sure why, but it was lovely. The room this time and last time were very clean and beautifully decorated. It just felt good to step inside. In many hotels you can hear everything going on in the hall way and the cleaning ladies are yelling to one another. At the Empress we did not experience that at all. It was very quiet and restful. The only reason we are able to stay there is because of the awesome discounted price we get through Agoda. We look forward to many other stays in the future. We live in Thailand and have to travel to Chiang Mai once in a while for business or just to get away and visit friends.

Reviewed May 14, 2009

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9.7
Exceptional
craig from United States
Business traveler
Superior
Stayed 2 nights in September 2010

Impressed with Empress”

location, price/value, pool
no free wifi, very limited t.v channels

For around US $40 (including breakfast), you are not going to find a better deal than the Empress....Located within a 10 minute walk to the famous Night Bazaar, the Empress has recently been renovated thus offering clean sizable rooms near the heart of the city. Breakfast buffet was large and very good and staff was courteous and responsive. You had to pay for wifi in your room and there was limited t.v channels, but most people are there to explore Chiang Mai and its environs, so these things are not really a big deal..........Nice big pool too!

Reviewed September 26, 2010

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10.0
Exceptional
Bruce from United States
Solo traveler
Superior
Stayed 4 nights in April 2010

Topnotch Luxury Hotel”

Excellent location near Chiang Mai's night market, comfortable and well-appointed rooms, breakfast included, friendly and helpful staff.
As is typical of upscale hotels, everything extra is more expensive than expected.

I can't say enough good things about the Empress. Anyone finding fault with this hotel is too used to expensive resorts. The rooms are spacious, clean, comfortable, quiet, and well-appointed. The staff is super helpful. Breakfast is a buffet with a wide choice of food items, both Thai and international, and the service is excellent. Taxis and tuk-tuks are easily accessed, and a short walk takes one to the night market. The Empress is located in an area with shops and restaurants of every description, and has three restaurants on the grounds including one that has live music. You can't go wrong staying here while in Chiang Mai.

Reviewed April 27, 2010

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9.7
Exceptional
Jimmy from United States
Business traveler
Superior
Stayed 3 nights in July 2009

Best deal in Chiang Mai”

Nice room. Great breakfast. Awesome pool and adequate exercise facility.
When they mess up they do not like to admit it. However by talking to the manager, things get resolved.

I truly enjoyed my time at the Empress. The room was very clean and the turndown service was an added touch of class. The gym was great for a quick workout and the pool was fantastic. Not only was it clean, the water did not hurt my eyes in the least. However, I must say that what I enjoyed the most about the Empress was the breakfast. Not only was it fresh, but the selection was fantastic. I even asked for my eggs over medium and had them cooked to perfection (for frequent Asia travelers, you know what a miracle that is). Another nicety was with the customer service. We added a couple of nights and they allowed it at the Agoda discounted Internet fare. Overall, I was extremely pleased with the Empress and will continue to stay there when I visit Chiang Mai.

Reviewed July 24, 2009

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10.0
Exceptional
Paul from United Kingdom
Couple
Studio Suite
Stayed 4 nights in July 2019

Empress Hotel Chiang Mai July 2019”

Second visit in last year. Absolutely fantastic. Now a large complex but Empress Hotel is great. The new Empress Premier Hotel and joined by a walkway is 5 star and rooms and facilities excellent but the older hotel is more Thai and has a great feel about it. As other guys say the staff are great especially the head waiter Wet. Will definitely go again and would not think of staying anywhere else in Chiang Mai. Paul Moriarty.

Reviewed July 10, 2019

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8.7
Excellent
Stefan from Sweden
Family with teens
Studio Suite
Stayed 3 nights in January 2013

Perfect location in Chiang Mai”

Good quality

i have been in chiang mai some times before, but this time was the firts time my family follow mw to this underful town in north of thailand. the empress hotel is a very good choice. the hotel is located very close to the center od chiang mai and have both pool, gymnastic and have very good restaurant. wed have a very good delux room with good space and very good service. the staff was very friendly and nice. we will of course come back to this hotel. chiang mai is a very nice place and empless hotel give you what you want...

Reviewed January 14, 2013

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9.0
Exceptional
Daniel from United States
Family with young children
Superior
Stayed 3 nights in February 2010

Empress Hotel, Chiang Mai”

convenient location, friendly & responsive staff, great swimming pool, great breakfast buffet
having to pay for airport shuttle, though it was minimal

My family of four greatly enjoyed our stay at the Empress Hotel in Chiang Mai. The staff are incredibly friendly and helpful, from giving our daughter candy on her birthday to helping us find the missing Barbie shoe! Great people. We also really enjoyed the swimming pool and breakfast buffet. The Empress is also conveniently located near excellent massage places and is within walking distance of the Night Market...though we usually used the many tuk-tuks since we have small children.

Reviewed February 25, 2010

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9.7
Exceptional
HAZRIQ from Argentina
Couple
Executive
Stayed 4 nights in October 2014

Hospitality at its best”

Friendly staff, good location, comfortable rooms

They really spoilt us at the Empress. From the upgraded room to the complimentary 3 course buffet dinner (with gifts, no less) to the welcome gifts waiting for us in the room, we felt really happy choosing Empress Hotel. Pros - Airport transfer available (for a fee per person). Just inform the hotel beforehand. - Upgraded to Suite, complimentary drinks and dinner, gifts (lots of chocolates and local souveniors) and fruit basket in room. - Staff were all very friendly and more than ready to assist. - At first breakfast, we woke up 15 minutes after the buffet closed. But the restaurant staff sat us down and served us a basic breakfast even though they could have easily said no. Breakfast buffet spread is ok but plentiful, focusing more on the Asian menu. - Location is a few blocks from the night markets with restaurants available around the area. They also provide free shuttle services (scheduled). - Free wifi (per equipment). Cons - Swimming pool area was being rennovated. But that didn't stop some people from enjoying the facility. Also, the view from there is amazing during sunset. - Gym was a major let down. First off, what kind of gym only opens from 10am-7pm? Notices informed that the gym had just been upgraded but when we used it, the machines appeared to have been bought from a yard sale in the 1980s.

Reviewed December 05, 2014

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10.0
Exceptional
Clare from United Kingdom
Solo traveler
Executive
Stayed 13 nights in June 2015

Wonderful stay”

Staff, location and room

Had a wonderful stay at the Empress Hotel, Staff were extremely helpful and willing and added to the awesome experience we had here. The room was large and comfortable, air con worked well as did the Wi-Fi. Dined here on several occasions as well has having the plentiful breakfast each morning. Would not hesitate to stay here again or recommend it to anyone visiting Chiang Mai.

Reviewed July 09, 2015

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