Lobby, Jen Penang Georgetown by Shangri-La in Penang
Club Deluxe 1 King - Room plan, Jen Penang Georgetown by Shangri-La in Penang
Lobby, Jen Penang Georgetown by Shangri-La in Penang
Swimming pool, Jen Penang Georgetown by Shangri-La in Penang
Food and beverages, Jen Penang Georgetown by Shangri-La in Penang
Lobby, Jen Penang Georgetown by Shangri-La in Penang
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8.4Excellent

12,464 reviews

12,464 reviews

Location 8.9
Cleanliness 8.6
Service 8.5
Value for money 8.3
Facilities 8.2
Room comfort and quality 8.2
See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Tech Dome Penang
60 m
Asia Comic Cultural Museum
80 m
Penang House of Music
80 m
1st Avenue Mall
100 m
Komtar Complex
110 m
Popular landmarks
Armenian Street
720 m
Khoo Kongsi
800 m
Cheong Fatt Tze - The Blue Mansion
1.0 km
Chew's Jetty
1.1 km
Pinang Peranakan Mansion
1.3 km
Closest landmarks
Penang Tourist Guide Association
120 m
Vision First Optic
200 m
Pacific supermarket
200 m
Convention 33
210 m
Kidland
220 m

Jen Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Penang, Malaysia - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Located in heart of Penang

Check-in [24-hour]

Airport transfer

Great Breakfast

Great View

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.3
Distance to city center0 km
Location rating8.9
Nearest airportPenang International Airport (PEN)
Distance to airport14.4 km

Rooms available at Jen Penang Georgetown by Shangri-La

Excellent
Room comfort & quality

8.2

Deluxe Room 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Apartment 1 King
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Family Room 1 King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Family Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed and 1 sofa bed
Enter dates to see prices

Frequently asked questions

Does Jen Penang Georgetown by Shangri-La provide laundry services?

Yes! Jen Penang Georgetown by Shangri-La offers laundry service at your disposal and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Does Jen Penang Georgetown by Shangri-La provide dry cleaning services?

Yes! Jen Penang Georgetown by Shangri-La provides dry cleaning service that is available all throughout your stay, making sure you're always looking confident in your favorite outfit. Please contact the property for more information.

What types of facilities are available for children at Jen Penang Georgetown by Shangri-La?

While on a trip with your family members, your kids can also experience the fun in sports and recreation facilities offered at Jen Penang Georgetown by Shangri-La such as kids pool.

What is the average travel time to a nearby airport from Jen Penang Georgetown by Shangri-La?

The average travel time to get from Jen Penang Georgetown by Shangri-La to the airport is 30 minutes, but please keep in mind that the travel time may vary based on traffic, weather conditions, and time of day.

How many rooms does Jen Penang Georgetown by Shangri-La have?

Jen Penang Georgetown by Shangri-La has a total of 443 rooms.

What was the average room rate for Jen Penang Georgetown by Shangri-La been in the past month?

The average room rate for Jen Penang Georgetown by Shangri-La in the past month is 451.3 MYR, compared to city's average of 239.6 MYR.

What payment cards are supported at Jen Penang Georgetown by Shangri-La?

Jen Penang Georgetown by Shangri-La supports up to 5, with payment card options such as Visa, MasterCard, Cash, and American Express.

What do verified guests love most about Jen Penang Georgetown by Shangri-La?

Past visitors that stayed at Jen Penang Georgetown by Shangri-La have given this property a rating of 8.921 for its outstanding location as the main highlight for their stay.

What time is check-in and check-out at Jen Penang Georgetown by Shangri-La?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the designated time frame may be charged an additional fee.

What people love about Jen Penang Georgetown by Shangri-La

  • 8.4

    Excellent
    Cleanliness

    "Rooms are kept clean & also the window view is good."

    Cherlynn

    |

    September 28, 2023

  • 7.6

    Very good
    Cleanliness

    "The room is very bright and clean."

    Yingxian

    |

    September 23, 2023

  • 8.8

    Excellent
    Location

    "Room is good and location is very convenient"

    Sze

    |

    October 7, 2023

Property ranking|Compared to 3,185 Penang properties
Room comfort score
8.2/10
Room size
36 sqm.
Location score
8.9/10
Couples review score
8.5/10
Better than
97
%
of Penang properties
Bigger than
94
%
of Penang properties
Better than
93
%
of Penang properties
Better than
92
%
of Penang properties
More about Jen Penang Georgetown by Shangri-La

More about Jen Penang Georgetown by Shangri-La

Experience Luxury and Convenience at Jen Penang Georgetown by Shangri-La

Welcome to Jen Penang Georgetown by Shangri-La, a 4-star hotel located in the heart of Penang, Malaysia. With its prime location, this hotel offers guests the perfect blend of luxury and convenience. Whether you are visiting for business or leisure, Jen Penang Georgetown is the ideal choice for a memorable stay. Jen Penang Georgetown boasts a total of 443 well-appointed rooms, ensuring that there is a perfect accommodation for every traveler. Each room is designed with comfort and style in mind, providing a relaxing haven after a day of exploring the vibrant city. The hotel was last renovated in 2017, ensuring that guests enjoy modern amenities and contemporary decor throughout their stay. Conveniently situated in the city center, Jen Penang Georgetown offers easy access to Penang's popular attractions and landmarks. Whether you want to explore the bustling markets, indulge in local cuisine, or immerse yourself in the city's rich history, everything is just a stone's throw away. The hotel is also just 30 minutes away from the airport, making it easily accessible for travelers. At Jen Penang Georgetown, check-out time is until 12:00 PM, allowing guests to have a leisurely morning before departing. Check-in time starts from 03:00 PM, ensuring a smooth and hassle-free arrival. Families with young children will appreciate the hotel's child policy, which allows children between the ages of 2 to 6 to stay free of charge. With its excellent facilities, convenient location, and warm hospitality, Jen Penang Georgetown by Shangri-La promises a delightful stay for all guests.

Unwind and Indulge at Jen Penang Georgetown by Shangri-La's Entertainment Facilities

At Jen Penang Georgetown by Shangri-La, guests can expect a wide range of entertainment facilities that cater to their relaxation and rejuvenation needs. The hotel boasts a luxurious spa, where guests can indulge in a variety of massage treatments to soothe their tired muscles and melt away stress. The skilled therapists will ensure a truly pampering experience, leaving guests feeling refreshed and revitalized. For those looking to unwind further, the hotel offers a sauna and steam room for guests to enjoy. These facilities provide a tranquil and serene environment, perfect for detoxifying the body and clearing the mind. Guests can relax in the warmth of the sauna or steam room, allowing the heat to penetrate their pores and release any toxins. Additionally, Jen Penang Georgetown by Shangri-La features a beautiful garden where guests can escape the hustle and bustle of the city and immerse themselves in nature. The garden provides a serene setting for leisurely strolls or quiet moments of contemplation. Whether guests are seeking a peaceful retreat or a place to connect with nature, the hotel's garden offers a tranquil oasis amidst the vibrant city of Penang.

Stay Active and Energized at Jen Penang Georgetown by Shangri-La's Sports Facilities

At Jen Penang Georgetown by Shangri-La, we understand the importance of staying active and energized while traveling. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Start your day with a refreshing swim in our outdoor pool, surrounded by lush tropical gardens. Whether you're looking to do laps or simply relax by the water, our pool is the perfect spot to unwind and soak up the sun. For those who prefer a more intense workout, head to our 24-hour fitness center. Equipped with state-of-the-art machines and equipment, you can engage in a variety of exercises to keep your fitness routine on track. And the best part? Our fitness center is completely free for all guests, ensuring you can stay in shape without any additional costs. If you're in the mood for some friendly competition, challenge your friends or family to a game of table tennis. Our well-maintained table tennis facilities are perfect for a fun-filled afternoon of rallies and laughter. For those seeking inner peace and tranquility, our yoga room provides the ideal space to practice your asanas and find your inner balance. With serene surroundings and calming ambiance, you can rejuvenate your mind, body, and soul during your stay at Jen Penang Georgetown by Shangri-La. No matter your fitness preferences, Jen Penang Georgetown by Shangri-La has all the sports facilities you need to stay active and energized throughout your stay.

Convenience at Your Fingertips

Jen Penang Georgetown by Shangri-La offers a range of convenience facilities to ensure a hassle-free stay for all guests. With 24-hour room service, you can indulge in delicious meals or snacks at any time of the day. The hotel also provides laundry service and dry cleaning, allowing you to keep your wardrobe fresh and clean throughout your stay. If you need assistance or recommendations, the friendly concierge is always ready to help. For added convenience, safety deposit boxes are available to keep your valuables secure. Stay connected with complimentary Wi-Fi in all rooms and public areas, making it easy to stay in touch with loved ones or catch up on work. Executive lounge access is provided for guests seeking an elevated experience, offering exclusive amenities and services. Additionally, the hotel offers express check-in/check-out, luggage storage, and daily housekeeping to ensure a seamless stay. With a vending machine on-site, you can easily grab a quick snack or beverage whenever you need it. At Jen Penang Georgetown by Shangri-La, convenience is a top priority, ensuring a comfortable and enjoyable stay for all guests.

Convenient Transport Facilities at Jen Penang Georgetown by Shangri-La

At Jen Penang Georgetown by Shangri-La, guests can enjoy a wide range of transport facilities to make their stay even more convenient. The hotel offers a car park onsite, allowing guests to easily park their vehicles without any hassle. Whether you are driving your own car or renting one, the car park is available free of charge, ensuring that you have a secure place to park throughout your stay. For those who prefer not to drive, the hotel provides a taxi service, making it easy to explore the vibrant city of Penang. The friendly and knowledgeable drivers will take you to popular attractions and landmarks, ensuring a hassle-free travel experience. Additionally, the hotel offers a ticket service, allowing guests to conveniently book tours and attractions directly from the hotel. If you prefer to have more flexibility during your stay, the hotel also provides a car hire service. This allows you to explore Penang at your own pace, giving you the freedom to visit hidden gems and off-the-beaten-path destinations. Whether you choose to drive yourself or take advantage of the hotel's transport services, Jen Penang Georgetown by Shangri-La ensures that your travel needs are well taken care of.

Luxurious Room Facilities at Jen Penang Georgetown by Shangri-La

Indulge in the ultimate comfort and luxury at Jen Penang Georgetown by Shangri-La, where every aspect of your stay is meticulously designed to exceed your expectations. The hotel offers an array of exceptional room facilities to ensure a memorable and relaxing experience. Step into your room and be greeted by the refreshing coolness of the air conditioning, providing a respite from the tropical heat of Penang. Wrap yourself in the plush bathrobes provided, adding a touch of luxury to your stay. Stay updated with the latest news and happenings with the complimentary daily newspaper, keeping you informed and entertained throughout your stay. For a cozy night in, take advantage of the in-house movies available in your room. Sit back and relax as you enjoy a wide selection of entertainment options at your fingertips. Get ready for a night out with the convenience of a hair dryer, ensuring you look your best for any occasion. Unwind in the comfort of your room while watching your favorite shows on the television with satellite/cable TV channels. Quench your thirst and satisfy your cravings with the well-stocked mini bar, offering a variety of beverages and snacks. Whether you prefer a refreshing soda or a late-night snack, everything you need is just a few steps away. With these incredible room facilities, Jen Penang Georgetown by Shangri-La guarantees a truly unforgettable stay.

A Gastronomic Delight at Jen Penang Georgetown by Shangri-La

Indulge in a culinary journey like no other at Jen Penang Georgetown by Shangri-La, where a variety of dining options await you. Start your day with a sumptuous breakfast buffet, offering a wide range of local and international delicacies. Whether you prefer a hearty Malaysian breakfast or a continental spread, the hotel's breakfast options cater to all tastes and preferences. For a memorable dining experience, head to the hotel's restaurant, where you can savor a delectable selection of dishes prepared by talented chefs. From authentic Malaysian cuisine to international favorites, the restaurant offers a diverse menu that will please even the most discerning palate. If you prefer to dine in the comfort of your own room, take advantage of the 24-hour room service. Whether it's a late-night craving or a leisurely meal in the privacy of your room, the hotel's room service ensures that you are well taken care of. For guests seeking halal dining options, the hotel also features a halal restaurant, where you can enjoy a wide array of halal-certified dishes. With a commitment to providing a diverse dining experience, Jen Penang Georgetown by Shangri-La ensures that every guest's dietary preferences and requirements are met. With its exceptional dining facilities, Jen Penang Georgetown by Shangri-La promises a gastronomic journey that will leave you craving for more.

Luxurious and Spacious Rooms at Jen Penang Georgetown by Shangri-La

Experience the epitome of comfort and luxury at Jen Penang Georgetown by Shangri-La with its diverse range of room offerings. Whether you are traveling alone, with your partner, or with your family, this hotel has the perfect room for you. Indulge in the spaciousness of the Apartment 1 King, offering a generous 56 square meters of living space and a plush King Bed. For those seeking exclusivity and added benefits, the Club Deluxe 1 King and Club Deluxe 2 Twins rooms provide a cozy retreat with 28 square meters of space and either a King Bed or two Single Beds. Families can enjoy the convenience and comfort of the Club Family Room 1 King, offering 32 square meters of space and a King Bed. For a more intimate setting, the Deluxe Room 1 King and Deluxe Room 2 Twins provide a cozy ambiance with 28 square meters of space and a choice between a King Bed or two Single Beds. By booking these luxurious rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates and exclusive deals, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse and book your preferred room at Jen Penang Georgetown by Shangri-La, making your travel planning a breeze. So why wait? Book your dream room now and embark on a memorable stay at this exquisite hotel.

Discover the Vibrant Charm of Georgetown, Penang

Immerse yourself in the vibrant and culturally rich atmosphere of Georgetown, Penang, when you stay at Jen Penang Georgetown by Shangri-La. This historic city, listed as a UNESCO World Heritage Site, is a melting pot of cultures, blending Chinese, Malay, Indian, and European influences. As you explore the streets of Georgetown, you will be captivated by its colorful colonial buildings, intricate temples, and bustling markets. Step outside the hotel and find yourself surrounded by a plethora of attractions and activities. Take a leisurely stroll along Armenian Street, known for its vibrant street art and charming cafes. Visit the iconic Kek Lok Si Temple, the largest Buddhist temple in Southeast Asia, and marvel at its stunning architecture and panoramic views of the city. Indulge in the local cuisine at the famous hawker stalls of Penang, where you can savor mouthwatering dishes such as char kway teow and assam laksa. Whether you are a history enthusiast, a food lover, or simply seeking a cultural adventure, Georgetown has something to offer for everyone. Experience the unique charm of this enchanting city during your stay at Jen Penang Georgetown by Shangri-La.

Convenient and Easy Transportation from Penang Airport to Jen Penang Georgetown by Shangri-La

Located in the heart of Georgetown, Penang, Jen Penang Georgetown by Shangri-La offers a luxurious and convenient stay for travelers visiting this vibrant city. Getting to the hotel from Penang International Airport is a breeze, with several transportation options available. The most convenient way to reach Jen Penang Georgetown by Shangri-La from the airport is by taking a taxi. Taxis are readily available outside the arrival hall, and the journey to the hotel takes approximately 30 minutes, depending on traffic conditions. It is advisable to negotiate the fare with the taxi driver or insist on using the meter to ensure a fair price. Alternatively, for a more budget-friendly option, you can take the Rapid Penang Bus from the airport to Georgetown. Bus services are available from the airport's bus terminal, located just a short walk away from the arrival hall. Look for buses with the number 401E, which will take you directly to Georgetown. The journey may take around 45 minutes to an hour, depending on traffic. For those who prefer a more personalized and hassle-free experience, Jen Penang Georgetown by Shangri-La also offers airport transfer services. Simply arrange for the transfer when making your reservation or contact the hotel directly for assistance. The hotel's friendly and professional staff will ensure a smooth and comfortable journey from the airport to the hotel, allowing you to relax and enjoy your stay in Georgetown. With its convenient location and various transportation options, getting to Jen Penang Georgetown by Shangri-La from Penang International Airport is a seamless experience. Whether you choose to take a taxi, bus, or utilize the hotel's airport transfer services, you'll arrive at the hotel ready to explore the rich cultural heritage and vibrant atmosphere of Georgetown, Penang.

Discover the Rich Heritage and Vibrant Art Scene near Jen Penang Georgetown by Shangri-La

Jen Penang Georgetown by Shangri-La is surrounded by a plethora of fascinating landmarks and attractions that showcase the rich heritage and vibrant art scene of Penang. Just a short distance away, you'll find the Pinang Peranakan Mansion, a beautifully restored heritage mansion that offers a glimpse into the opulent lifestyle of the Peranakan community. Step back in time as you explore the intricately decorated rooms and admire the collection of antique furniture and artifacts. For a unique experience, head to Chew's Jetty, a historic waterfront settlement that has been home to the Chew family for generations. Stroll along the wooden walkways and soak in the nostalgic atmosphere while learning about the fascinating history of the clan jetties. Art enthusiasts will be delighted by the proximity to Armenian Street, where the famous street art of George Town comes to life. Marvel at the colorful murals and interactive installations that adorn the walls, telling stories of Penang's rich cultural heritage. If you're interested in history, visit the iconic Fort Cornwallis, the largest standing fort in Malaysia. Explore the ancient cannons, barracks, and historical exhibits that provide insights into Penang's colonial past. Nature lovers will appreciate the nearby Penang Botanical Gardens, a tranquil oasis featuring lush greenery, exotic flora, and serene walking trails. Take a leisurely stroll and immerse yourself in the beauty of nature. For those seeking spiritual experiences, the Dharmikarama Burmese Temple offers a serene sanctuary. Admire the stunning architecture and intricate carvings while embracing the peaceful ambiance. Lastly, don't miss the opportunity to visit the Upside Down Museum, a quirky attraction that will turn your world upside down. Explore the fascinating upside-down rooms and capture mind-bending photos that will leave you in awe. With such a diverse range of landmarks and attractions in close proximity, Jen Penang Georgetown by Shangri-La is the perfect starting point to explore the rich heritage and vibrant art scene of Penang.

Convenient Public Transport Stations near Jen Penang Georgetown by Shangri-La

Located in the heart of Georgetown, Jen Penang Georgetown by Shangri-La offers easy access to several public transport stations, ensuring convenient travel for guests. One of the nearest stations is the Komtar Bus Terminal, which is just a short walk away from the hotel. This bus terminal serves as a major transportation hub, connecting guests to various destinations across Penang. Whether you want to explore the vibrant streets of Georgetown or venture further to other parts of the island, the Komtar Bus Terminal provides a reliable and affordable mode of transportation. Another nearby public transport station is the Pengkalan Raja Tun Uda Bus Terminal, which is also within walking distance from the hotel. This terminal is conveniently located near the ferry terminal, making it a great option for guests who wish to explore the nearby islands. From here, guests can catch a ferry to popular destinations such as Langkawi or Butterworth. Additionally, the bus terminal offers routes to different parts of Penang, allowing guests to easily explore the city's attractions and landmarks. With these convenient public transport stations in close proximity, guests staying at Jen Penang Georgetown by Shangri-La can enjoy hassle-free travel and explore the best of Penang's attractions with ease.

A Culinary Haven at Jen Penang Georgetown by Shangri-La

Located in the heart of Penang, Jen Penang Georgetown by Shangri-La offers guests a wide array of dining options just steps away from the hotel. From local delicacies to international cuisines, there is something to satisfy every palate. For a taste of authentic Penang flavors, guests can head to Restoran Nasi Kandar Line Clear, known for its mouthwatering rice dishes and spicy curries. For a more casual dining experience, PINWHEEL RESTO CAFE is a great choice, offering a variety of Western and Asian dishes in a cozy and relaxed atmosphere. Those craving Middle Eastern cuisine can indulge in the flavors of Halab Penang, serving up delicious kebabs, hummus, and falafel. For a taste of local Chinese cuisine, Tai Tong Restaurant is a must-visit, offering a wide range of dim sum and traditional Chinese dishes. And for those looking to explore the vibrant Love Lane area, Holy Guacamole - Love Lane is a popular spot, serving up delicious Mexican fare and refreshing cocktails. With so many dining options available nearby, guests at Jen Penang Georgetown by Shangri-La are truly spoilt for choice.

Shop 'til you drop at Jen Penang Georgetown by Shangri-La

Located in the heart of Penang, Jen Penang Georgetown by Shangri-La is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Fuan Wong, a bustling shopping complex where you can indulge in retail therapy and discover a wide range of fashion, accessories, and electronics. For a more traditional shopping experience, head over to Hong Giap Hang, Penang's oldest shopping mall, where you can explore its charming mix of local boutiques and souvenir shops. If you're in the mood for some bargain hunting, make your way to Penang Plaza, a popular shopping destination known for its affordable clothing, household items, and food court. And when the sun sets, don't miss out on the vibrant Macallum Street Night Market and Lorong Kulit Flea Market, where you can immerse yourself in the local culture while browsing through a variety of stalls selling everything from antiques to street food. With so many shopping options right at your doorstep, Jen Penang Georgetown by Shangri-La is the perfect base for a retail adventure in Penang.

Affordable Luxury at Jen Penang Georgetown by Shangri-La

If you're looking for a luxurious stay in Penang without breaking the bank, Jen Penang Georgetown by Shangri-La is the perfect choice. With an average price of $103 per room, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Penang, which is $69, Jen Penang Georgetown by Shangri-La provides a higher level of comfort and service at a surprisingly affordable rate. Nestled in the heart of Georgetown, this hotel offers stunning views of the city skyline and easy access to Penang's top attractions. From the moment you step into the elegant lobby, you'll be greeted by warm and attentive staff who are committed to ensuring your stay is nothing short of extraordinary. The rooms at Jen Penang Georgetown by Shangri-La are tastefully decorated and equipped with modern amenities to ensure a comfortable and relaxing stay. Whether you choose a Deluxe Room, Executive Suite, or Club Room, you'll enjoy spacious accommodations with plush bedding, a flat-screen TV, and a private bathroom with luxurious toiletries. With its affordable price point and exceptional quality, Jen Penang Georgetown by Shangri-La is the ideal choice for both business and leisure travelers seeking a memorable stay in Penang. Book your room today and experience the perfect blend of luxury and affordability.

Excellent Service and Friendly Staff

Jen Penang Georgetown by Shangri-La has received rave reviews from its guests, particularly for its excellent service and friendly staff. Visitors have praised the hotel for its top-notch facilities and the helpfulness of the staff members. The rooms are described as clean and spacious, providing a comfortable stay for guests. The hotel also offers great amenities, ensuring a delightful experience for all. Guests have also expressed their love for the local coffee served during breakfast, adding a touch of local flavor to their stay. With its friendly and accommodating staff, Jen Penang Georgetown is a top choice for travelers looking for a memorable and enjoyable stay in Penang.

Exceptional Customer Ratings at Jen Penang Georgetown by Shangri-La

Jen Penang Georgetown by Shangri-La has consistently received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay in Penang, Malaysia. With an impressive overall rating of 8.4, this hotel has proven to exceed guests' expectations in various aspects of their experience. One of the standout features of Jen Penang Georgetown is its excellent value for money, with a rating of 8.3. Guests appreciate the affordable rates without compromising on quality and comfort. The hotel offers a range of amenities and services that provide great value, including a well-equipped fitness center, a refreshing outdoor pool, and a stylish rooftop bar with panoramic views of the city. The hotel's facilities also receive high praise, with a rating of 8.2. From the moment guests step into the elegant lobby, they are greeted with a sense of luxury and sophistication. The spacious and well-appointed rooms provide a comfortable and relaxing environment for guests to unwind after a day of exploring the vibrant city. Additionally, the hotel's modern meeting and event spaces cater to the needs of business travelers, ensuring a seamless experience. Furthermore, the staff performance at Jen Penang Georgetown is highly regarded, with a rating of 8.5. The dedicated and friendly staff members go above and beyond to ensure that every guest feels welcomed and well taken care of. Their professionalism and attentiveness contribute to the overall positive experience, making guests feel valued and appreciated. Located in the heart of Georgetown, Jen Penang Georgetown boasts a prime location with a rating of 8.9. Guests have easy access to popular attractions, shopping malls, and a wide array of dining options, allowing them to immerse themselves in the rich culture and vibrant atmosphere of Penang. Overall, Jen Penang Georgetown by Shangri-La consistently delivers exceptional customer satisfaction, offering great value, excellent facilities, attentive staff, and a prime location. It is a hotel that truly understands and caters to the needs of its guests, ensuring an unforgettable stay in Penang.

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Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

379 mentions

Breakfast

221 mentions

Food & Dining

165 mentions

Swimming Pool

122 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Hindi
  • Japanese
  • Malay
  • Tamil
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mirror
  • Non-smoking
  • Private bathroom
  • Reading light
  • Safety/security feature
  • Satellite/cable channels
  • Separate shower/bathtub
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Restaurants on site
Cafe Jen
  • Cuisine: International, Local, Malaysian
  • Menu: Buffet, A-la-carte

Location

Magazine Road, Georgetown, Penang, Malaysia
Excellent
Location

8.9

Airports
  • Penang International Airport (PEN)
    14.4 km 23 min drive
  • Sultan Abdul Halim Airport (AOR)
    87.4 km
Public transportation
  • Komtar Bus Terminal
    80 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.3 km
Hospital or clinic
  • Watsons
    270 m
Shopping
  • Gurney Plaza
    3.5 km
Convenience store
  • 7 Eleven
    140 m
Cash withdrawal
  • ATM
    20 m

What's nearby

Popular landmarks
  • Armenian Street
    720 m
  • Khoo Kongsi
    800 m
  • Cheong Fatt Tze - The Blue Mansion
    1.0 km
  • Chew's Jetty
    1.1 km
  • Pinang Peranakan Mansion
    1.3 km
  • Penang Fort Cornwallis
    1.8 km
  • Kek Lok Si Temple
    6.5 km
  • Batu Ferringhi Beach
    11.2 km
  • Entopia
    13.2 km
  • Escape Theme Park
    13.3 km
Nearby landmarks
  • Tech Dome Penang
    60 m
  • Komtar Bus Terminal
    80 m
  • Asia Comic Cultural Museum
    80 m
  • Penang House of Music
    80 m
  • 1st Avenue Mall
    100 m
  • Komtar Complex
    110 m
  • Popular Bookshop
    120 m
  • Penang Tourist Guide Association
    120 m
  • Komtar
    130 m
  • Prangin Mall
    160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.
  • Club Lounge is closed until further notice. Alternatively, guests can enjoy breakfast, all-day refreshments, evening drinks and canapes at Lobby Lounge. Check-in and check-out will be at the Reception. Both Lobby Lounge and the Reception is located on Lobby Level.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee117 MYR
  • Distance from city center0 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)66 MYR
The property
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 443
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2017

Property announcements

The emergency medical insurance coverage of up to USD 184,000 to our international guests, at no additional charge, please contact the property for more information.

One complimentary parking per stay with unlimited entries. In the event that hotel parking facility is fully occupied, guests will be redirected to vacant parking spaces nearby the hotel. Parking fee will be reimbursed at the reception upon check-out.

Reviews of Jen Penang Georgetown by Shangri-La from real guests

Provided by verified guests of Agoda
8.4
Location8.9
Cleanliness8.6
Service8.5
Value for money8.3
Facilities8.2
Room comfort and quality8.2
High score for Penang
Rating
9+ Exceptional (1,585)
8-9 Excellent (1,189)
7-8 Very Good (1,477)
6-7 Good (525)
<6 Below Expectation (407)

Show reviews that mention 

Showing 5,183 verified guest comments
12345
10.0
Exceptional
JUNN from Singapore
Couple
Deluxe Room 2 Twins
Stayed 3 nights in April 2023

Great Location, New, Clean & Excellent Customer Service”

We thoroughly enjoyed our stay at the hotel. The rooms were clean, spacious, with sufficient amenities. Housekeeping was excellent. The location is perfect. It is very near (within walking distance) to most tourist pots, eateries and attractions. The staff are very friendly, prompt and knowledgeable. We felt very welcome. Concierge was also attentive, and our baggage were delivered to us within a short time of us entering our rooms.

Reviewed April 19, 2023
10.0
Exceptional
Yong from Singapore
Group
Deluxe Room 2 Twins
Stayed 4 nights in May 2023

Excellent Service by front counter staff EJA”

We booked 2 rooms and checked in on 8th May afternoon. During checkin, we were told they have to give us 2 rooms on different level. EJA saw my elderly dad and my mum on wheelchair, she managed to get us a connecting room on same level. This really help us alot as both my sister and me need to take care of our parent and it will be very tedious for us if the rooms were located on different level. Also, EJA provides us the direction of the night market. In the whole the staying experience is quite pleasant. I will not hesitate to stay in Hotel Jen Penang the next time I visit this place again.

Reviewed May 16, 2023
9.6
Exceptional
gianna from Australia
Solo traveler
Deluxe Room 1 King
Stayed 4 nights in May 2023

Great place to stay!”

It's a nice hotel. There were a few things not right with my room but I had them addressed and it was done efficiently. The bed was hard even with a topper but I asked the man cleaning my room on my floor if I could have an extra one to pad it out a little and it made all the difference. So don't be afraid to ask just in case you also find the bed too hard. He was super helpful. The staff here are really what helps make your stay just that little more special. Deen at concierge was personable and a good source of knowledge so he deserves a mention. Although this is a great hotel, the reason I would stay here again was the exceptional staff.

Reviewed May 13, 2023
10.0
Exceptional
Michael from Indonesia
Family with young children
Deluxe Room 2 Twins
Stayed 7 nights in March 2023

Grat stay & Value for money”

Have a nice experience at the hotel , all the staff is nice and helpful. I think the hotel is new . Its very clean and facilities is pretty good . The location is great too , there's 7eleven near the hotel , and there's shopping mall next to the hotel . Can walk around 10-15 mins to the nearest hawker center / food court . But most of the time you will need car to travel to popular places

Reviewed March 18, 2023
10.0
Exceptional
SSR from Malaysia
Couple
Stayed 1 night in November 2021

Hospitality at its best, sparkling clean”

I love how they meticulously cleaned the room to ensure safety and health of the guest in their premises during this pandemic. The room is clean, staff is friendly and willing to help at all time. Check in was smooth, less than 10mins to get the key to our room. Kudos to staff at the front office (Leena), concierge and housekeeping staff for Level 14. Breakfast is so-so but the crowd was under control. The downside only the parking, saw many guest didn’t know they can drop off the luggage first at the lobby / concierge rather than bringing all the luggage to climb up the stairs to the lobby. Room : Classic touch and minimalist. Not very spacious since we only booked deluxe room and just nice for two of us. They have all essentials in the room, the pillows are comfortable and easy to sleep on. Note: Always request to room near the lift. Haha cz it will get very quiet at night.

Reviewed November 07, 2021
12345
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