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Conveniently located Imperial Hotel in Miri. Perfect for two travelers seeking convenience. Easy access to Permaisuri Imperial City Mall. Enjoy 'East meets West' cuisine at the Imperial Restaurant. Relax at the rooftop pool with panoramic city views. Conveniently located in Miri's Commercial Center, this hotel offers easy access to shopping, dining, and entertainment. With a swimming pool, on-site restaurant, sauna, and in-room breakfasts, guests can relax and indulge. The modern rooms are equipped with air conditioning, Wi-Fi, and an in-room safe. Popular landmarks and shopping complexes are nearby. The Imperial Hotel is the perfect choice for two travelers seeking convenience and a delightful stay in Miri. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Miri
Check-in [24-hour]
Airport transfer
Great Breakfast
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Fitness center
Sauna
Luggage storage
Swimming pool [outdoor]
58 travelers have booked today.
Based on 38,082 verified reviews
9.2
8.6
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8.0
Location rating score
There are 88 places in walking distance!
Value for money | 8.6 |
Location rating | 9.2 |
Nearest airport | Miri Airport (MYY) |
Distance to airport | 8.3 km |
Is car parking available at Imperial Hotel?
Imperial Hotel has car park onsite free of charge for guests traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
How long do travelers generally stay at Imperial Hotel?
Verified past guests that have stayed at Imperial Hotel had an average nightly stay of 1 night at this property.
What was the average room rate for Imperial Hotel been in the past month?
The average room rate for Imperial Hotel in the past month is 190.98 MYR, compared to city's average of 155.58 MYR.
What payment options are supported at Imperial Hotel?
Imperial Hotel accepts up to 4, with payment card selections consisting of Cash, MasterCard, American Express, and Visa.
What do travelers love most about Imperial Hotel?
Past visitors that stayed at Imperial Hotel have given this property a rating of 9.165 for its exceptional location as the primary highlight for their stay.
What is the average rating that verified Business travelers' have given to Imperial Hotel?
Past business travelers that have stayed at this property have given Imperial Hotel an average rating of 8.2. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with older children have given to Imperial Hotel?
Past families with older children that have stayed at this property have given Imperial Hotel an average rating of 8.5. You can check out more specific customer assessments and comments by filtering for a specific type of verified travelers down in the review section.
What popular shopping venues are close to Imperial Hotel?
Shopping options in Imperial Hotel’s Commercial Center neighborhood features The Imperial Mall, Miri Handicraft Centre, and Bintang Megamall Shopping Complex.
Can special events be hosted at Imperial Hotel?
This property has an indoor venue for your special get together. Large events and gatherings including weddings can be arranged at Imperial Hotel.
Is breakfast offered at Imperial Hotel?
Wake up to an incredible buffet and continental breakfast at Imperial Hotel. Guest visitors can enjoy breakfast offered with an additional charge of 20 MYR for children and 38 MYR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.
Imperial Hotel Miri: A Luxurious Stay in the Heart of Malaysia
Welcome to Imperial Hotel Miri, a 4-star oasis nestled in the vibrant city of Miri, Malaysia. With its prime location, impeccable service, and luxurious amenities, this hotel offers a truly memorable experience for both business and leisure travelers.
Imperial Hotel Miri boasts a total of 539 elegantly designed rooms, ensuring a comfortable and relaxing stay for every guest. Each room is thoughtfully furnished with modern amenities and stylish decor, creating a serene ambiance that will make you feel right at home. Whether you're traveling alone, with a partner, or with your family, there's a room that's perfect for you.
Check-in at Imperial Hotel Miri begins at 3:00 PM, allowing you ample time to settle in and start exploring the city. The friendly and attentive staff will be there to assist you every step of the way, ensuring a smooth and hassle-free check-in process. And when it's time to bid farewell, check-out is until 12:00 PM, giving you plenty of time to pack up and prepare for your onward journey.
Families with children will find Imperial Hotel Miri to be a fantastic choice. The hotel's child policy allows children between the ages of 2 to 11 to stay free of charge, making it an ideal destination for a family getaway. The hotel also offers a range of child-friendly facilities and activities, ensuring that your little ones will have a memorable and enjoyable stay.
Imperial Hotel Miri truly offers a luxurious and unforgettable experience in the heart of Malaysia. Whether you're here for business or leisure, you'll be treated to exceptional service, comfortable accommodations, and a wide range of amenities. Book your stay at Imperial Hotel Miri and indulge in the ultimate Malaysian hospitality.
Unwind and Indulge: Imperial Hotel's Entertainment Facilities
At Imperial Hotel in Miri, Malaysia, we understand the importance of relaxation and entertainment during your stay. That's why we offer an array of top-notch entertainment facilities to ensure that your experience with us is nothing short of extraordinary.
Step into a world of retail therapy at our exclusive shops, where you'll find a variety of trendy fashion, accessories, and souvenirs to take home as mementos. Whether you're looking for a stylish outfit for a night out or a unique gift for a loved one, our shops have got you covered.
For those seeking ultimate relaxation, our sauna facilities are the perfect retreat. Unwind and rejuvenate your body and mind in the soothing heat of our sauna. Let the stress melt away as you detoxify your body and improve your overall well-being. Our sauna facilities provide a serene environment where you can truly escape from the hustle and bustle of everyday life.
Imperial Hotel goes above and beyond to ensure that your stay is not only comfortable but also filled with entertainment and relaxation. With our exceptional shops and rejuvenating sauna facilities, you'll have everything you need to make your stay with us an unforgettable experience.
Stay Active at Imperial Hotel's Impressive Sports Facilities
Imperial Hotel in Miri, Malaysia offers an array of top-notch sports facilities that are sure to keep guests active and entertained throughout their stay. Whether you're a fitness enthusiast or simply looking to unwind, the hotel has something to cater to every preference.
Start your day with an invigorating workout at the hotel's state-of-the-art fitness center. Equipped with modern exercise machines and weights, this well-maintained facility provides ample space for guests to engage in their favorite fitness routines. With a wide range of equipment available, from treadmills to stationary bikes, you can tailor your workout to suit your needs, ensuring a rewarding and energizing experience.
After a satisfying workout, head over to the outdoor pool for a refreshing dip. Surrounded by lush greenery and offering stunning views of the city, the pool provides the perfect setting to relax and soak up the sun. Whether you prefer to swim laps or simply float leisurely, the pool offers a serene and tranquil environment to unwind and rejuvenate.
Best of all, Imperial Hotel offers complimentary access to its fitness center, allowing guests to maintain their fitness regime without any additional charges. So, whether you're a fitness enthusiast or simply looking to stay active during your vacation, Imperial Hotel's impressive sports facilities have got you covered.
Convenience at Your Fingertips: Imperial Hotel's Top-notch Facilities
Imperial Hotel in Miri, Malaysia, is renowned for its array of convenience facilities that ensure a hassle-free stay for every guest. From the moment you step foot in the hotel, you'll be greeted with exceptional services and amenities that cater to your every need.
Let's start with the laundry service, which allows you to travel light and keep your clothes fresh throughout your stay. Whether you're on a business trip or a leisurely vacation, this facility ensures that you can maintain a polished appearance without any worries. Additionally, the room service at Imperial Hotel is prompt and efficient, offering a delectable selection of dishes delivered straight to your door. Indulge in a scrumptious meal or enjoy a refreshing drink without having to leave the comfort of your room.
For added peace of mind, the hotel provides safety deposit boxes where you can securely store your valuables. Whether it's important documents, jewelry, or cash, you can rest assured knowing that your belongings are well-protected. The concierge service is always at your disposal, ready to assist with any inquiries or requests you may have. From arranging transportation to recommending local attractions, their knowledgeable staff is dedicated to ensuring a memorable stay.
Stay connected with complimentary Wi-Fi in public areas, allowing you to easily browse the web and stay in touch with loved ones. For those who prefer to smoke, there is a designated smoking area available. Moreover, each room is equipped with free Wi-Fi, so you can stay connected and productive throughout your stay. The hotel also offers dry cleaning services, perfect for those on a tight schedule or in need of a quick refresh.
Traveling with luggage? No worries! Imperial Hotel provides luggage storage facilities, so you can explore the city without the burden of carrying your bags. In case you need any last-minute essentials, the hotel has a convenience store on-site, ensuring that you have everything you need within arm's reach. Lastly, the daily housekeeping service ensures that your room is always tidy and comfortable, allowing you to relax and unwind after a long day of exploring Miri.
With its comprehensive range of convenience facilities, Imperial Hotel goes above and beyond to make your stay as comfortable and convenient as possible. Experience the epitome of exceptional service and amenities at this remarkable hotel in Miri, Malaysia.
Convenient and Hassle-Free Transport Facilities at Imperial Hotel
At Imperial Hotel in Miri, Malaysia, we understand the importance of convenient and hassle-free transportation for our guests. That's why we offer a range of transport facilities to ensure your stay with us is as smooth as possible.
For those arriving by air, our airport transfer service is the perfect option. Our friendly and professional drivers will meet you at the airport and take you directly to the hotel, allowing you to relax and unwind from the moment you arrive.
If you prefer to drive yourself, we have a car park onsite where you can safely park your vehicle. Our self-parking option gives you the flexibility to come and go as you please, without having to worry about finding a parking space. Best of all, our car park is free of charge for all guests, making it even more convenient for you to explore the surrounding area.
If you need to venture out but don't have your own transportation, our taxi service is readily available. Our staff will be happy to assist you in arranging a taxi to take you to your desired destination, whether it's a local attraction, shopping mall, or restaurant.
At Imperial Hotel, we strive to provide the utmost convenience for our guests, and our transport facilities are just one of the ways we achieve this. Whether you choose our airport transfer, self-parking, or taxi service, you can rest assured that your transportation needs will be well taken care of during your stay with us.
Unparalleled Comfort and Convenience at Imperial Hotel
At Imperial Hotel, we pride ourselves on providing our guests with an exceptional stay, offering a range of top-notch room facilities to ensure unparalleled comfort and convenience. From the moment you step into our well-appointed rooms, you'll be greeted by refreshing air conditioning, allowing you to escape the tropical heat of Miri.
To keep you informed and entertained, we provide a complimentary daily newspaper, so you can catch up on the latest news and stay connected with the world. Our rooms are also equipped with a hair dryer, ensuring that you can effortlessly style your hair and look your best for any occasion.
For those looking to unwind and indulge, our mini bar is stocked with a selection of beverages and snacks, providing the perfect option for a late-night treat or a refreshing drink after a long day of exploring Miri. With our exceptional room facilities, your stay at Imperial Hotel will be nothing short of extraordinary.
Indulge in Exquisite Dining at Imperial Hotel
At Imperial Hotel in Miri, Malaysia, guests can indulge in a delightful culinary experience with a range of dining facilities to suit every taste. The hotel boasts a restaurant, room service, and a shared kitchen, ensuring that guests have plenty of options to satisfy their cravings. The in-house restaurant offers a diverse menu featuring both local and international cuisines, allowing guests to embark on a gastronomic journey without leaving the comfort of the hotel. For those who prefer to dine in the privacy of their rooms, the convenient room service is available round the clock, serving up delectable dishes right to their doorstep. Additionally, the shared kitchen provides a communal space for guests to prepare their own meals, perfect for those who enjoy cooking or have specific dietary requirements. With daily housekeeping, guests can rest assured that their dining areas will always be clean and ready for their next culinary adventure. The hotel also offers a halal restaurant, ensuring that Muslim guests can enjoy a wide selection of halal dishes. To kickstart the day with a burst of energy, guests can indulge in the breakfast buffet, featuring a variety of mouthwatering options. From traditional Malaysian delicacies to continental breakfast favorites, there is something to please every palate. Whether guests are seeking a romantic dinner, a quick snack, or a hearty breakfast, Imperial Hotel's dining facilities are sure to exceed their expectations and leave them craving for more.
Imperial Hotel's Diverse Range of Room Offerings
Imperial Hotel in Miri, Malaysia, offers a wide selection of beautifully designed rooms to cater to every traveler's needs. From spacious apartments to cozy standard rooms, there is something for everyone at this luxurious hotel.
For those seeking extra space and comfort, the 1 Bedroom Apartment Deluxe is the perfect choice. With 56 square meters of living space and a plush King Bed, guests can unwind and relax in style. For larger groups or families, the 2 Bedroom Apartment Deluxe and 3 Bedroom Executive Apartment offer even more space, with 82 and 163 square meters respectively.
For a comfortable and convenient stay, the New Wing Standard King Room without View and New Wing Standard Twin Room without View provide a cozy retreat. These rooms, measuring 28 square meters, offer a King Bed or two Single Beds, ensuring a restful night's sleep.
Booking these exceptional rooms on Agoda guarantees the best prices and a hassle-free experience. With Agoda's easy-to-use platform, guests can effortlessly browse through the various room options, compare prices, and secure their preferred accommodation. Whether you're a solo traveler, a couple, or a family, Agoda ensures that you find the perfect room at Imperial Hotel, without breaking the bank.
Explore the Vibrant Commercial Center in Miri, Malaysia
Imperial Hotel is situated in the heart of Miri, a bustling city known for its vibrant commercial center. This prime location offers guests a convenient and exciting base to explore the city's numerous attractions and amenities.
Step outside the hotel, and you'll find yourself immersed in a world of shopping, dining, and entertainment options. The commercial center is a shopper's paradise, with an array of malls, boutiques, and markets to satisfy all your retail cravings. From high-end fashion brands to local handicrafts, you'll find it all within walking distance of the hotel.
Food enthusiasts will be delighted by the diverse culinary scene in the commercial center. From traditional Malaysian delicacies to international cuisines, the area is teeming with restaurants, cafes, and street food stalls. Whether you're in the mood for a quick bite or a fine dining experience, you'll be spoiled for choice.
After a day of shopping and dining, unwind and soak up the vibrant atmosphere of Miri's nightlife. The commercial center is dotted with trendy bars, clubs, and lounges, where you can enjoy live music, dance the night away, or simply relax with a refreshing cocktail.
Imperial Hotel's location in the commercial center ensures that you are never far from the action. Whether you're a shopaholic, a foodie, or a nightlife enthusiast, this vibrant area has something for everyone. Experience the energy and excitement of Miri's commercial center during your stay at Imperial Hotel.
Traveling from the Nearest Airports to Imperial Hotel in Miri, Malaysia
Imperial Hotel in Miri, Malaysia is a luxurious and conveniently located hotel in the heart of the Commercial Center. Traveling to this exquisite destination is made easy with its close proximity to the nearest airports.
For travelers arriving at Miri Airport, the most convenient way to reach Imperial Hotel is by taking a taxi or a ride-sharing service. The airport is located just a short 15-minute drive away from the hotel, ensuring a quick and hassle-free journey. The taxi and ride-sharing services are readily available at the airport, offering a comfortable and reliable mode of transportation.
If you are arriving at the nearby Bintulu Airport, you can easily reach Imperial Hotel by taking a domestic flight or a bus. The airport is approximately a 2-hour drive from Miri, and there are regular domestic flights connecting the two cities. Alternatively, you can take a bus from Bintulu to Miri, which offers a scenic journey through the beautiful landscapes of Sarawak. Once you arrive in Miri, Imperial Hotel is conveniently located in the Commercial Center, making it easily accessible from the bus terminal.
Discover the Rich Heritage and Natural Beauty Near Imperial Hotel
Imperial Hotel in Miri, Malaysia, is perfectly situated near a plethora of landmarks and attractions that will captivate visitors. Just a stone's throw away from the hotel is Canada Hill, a significant historical landmark that offers breathtaking panoramic views of the city. As you ascend to the top, you'll be rewarded with stunning vistas of the surrounding landscapes, making it an ideal spot for photography enthusiasts and nature lovers alike.
For those seeking a peaceful retreat amidst nature, Miri City Fan is a must-visit attraction. This beautifully landscaped park features lush greenery, vibrant flowers, and tranquil ponds, providing a serene oasis in the heart of the city. Take a leisurely stroll along the winding paths, relax on the benches, or have a picnic with your loved ones.
If you're in the mood for some beachside relaxation, head over to Luak Bay and Taman Selera Beach. Sink your toes into the soft sand, bask in the warm sun, and take a refreshing dip in the crystal-clear waters. These pristine beaches are perfect for unwinding and enjoying the natural beauty of Miri.
Imperial Hotel is also conveniently located near several temples that showcase the city's rich cultural heritage. The Tua Pek Kong Temple and San Ching Tian Temple are both worth a visit for their intricate architecture and spiritual ambiance. Additionally, history enthusiasts can explore the Colonial cemetery and Jalan Murai Street, where remnants of Miri's colonial past can still be found.
With its prime location near these landmarks and attractions, Imperial Hotel offers guests an unforgettable experience filled with natural beauty, cultural exploration, and historical significance.
Convenient Public Transport Stations near Imperial Hotel
Imperial Hotel in Miri, Malaysia offers a prime location with easy access to various public transport stations. Just a stone's throw away from the hotel, you will find the City Bus Terminal, making it incredibly convenient for guests to explore the city and its surrounding areas. Whether you're looking to visit popular attractions, shopping districts, or even neighboring towns, the City Bus Terminal provides a reliable and affordable transportation option.
Additionally, the Pujut Bus Terminal is also within close proximity to the hotel. This terminal serves as a major hub for buses traveling to different parts of Miri, making it a convenient option for guests looking to explore the city's vibrant culture and attractions. With frequent bus services and a well-connected network, guests can easily navigate their way around Miri and discover its hidden gems.
With these public transport stations conveniently located near Imperial Hotel, guests can enjoy the freedom to explore Miri at their own pace and make the most of their stay in this captivating city.
A Gastronomic Adventure Awaits
Located in the heart of Miri, Imperial Hotel is surrounded by a plethora of dining options that will satisfy every craving. Just a stone's throw away from the hotel, you can indulge in a delectable buffet experience at Seoul Garden Buffet & Hot Pot Permaisuri Imperial City Mall. For those in the mood for some local flavors, Ming Cafe Miri Borneo offers authentic Malaysian cuisine that will tantalize your taste buds. If you're a fan of avocado, Avocbar Malaysia is a must-visit, where you can enjoy a variety of avocado-infused dishes. For a cozy and trendy atmosphere, head over to 2020 Cafe, where you can savor delicious coffee and mouthwatering pastries. Craving for some Japanese delights? Look no further than Excapade Japanese Cuisine Tanjong Lobang. If you're in the mood for a casual brunch or a hearty lunch, Chapter One Cafe is the perfect spot. Lao Yang Dim Sum is a popular choice for those who love traditional Chinese dim sum. For a delightful seafood feast, Selera Rasa Segar is a must-visit restaurant. Ali Papa Cafe offers a fusion of Western and Asian cuisines, perfect for those looking for something unique. Lastly, Nasi Ulam Kampung 883 is a local favorite, serving up traditional Malaysian dishes that will transport you to the heart of Malaysia. With such a diverse range of dining options right at your doorstep, Imperial Hotel ensures that your gastronomic adventure in Miri will be nothing short of extraordinary.
Shop till you drop at Imperial Hotel's surrounding shopping landmarks
Imperial Hotel in Miri, Malaysia is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just a stone's throw away from the hotel, you'll find popular destinations like Bintang Plaza, Boulevard Hypermarket (Imperial Mall), Bintang Megamall Shopping Complex, and Boulevard Shopping Complex. These malls offer a wide range of retail outlets, from international brands to local boutiques, ensuring that you'll find everything you need and more. Additionally, if you're looking for a unique shopping experience, be sure to visit Miri Handicraft Centre, where you can discover beautifully crafted local handicrafts and souvenirs. With such a variety of shopping options right at your doorstep, a stay at Imperial Hotel guarantees a memorable and fulfilling shopping spree.
Affordable Luxury at Imperial Hotel in Miri, Malaysia
Experience the perfect blend of luxury and affordability at Imperial Hotel in Miri, Malaysia. With an average room price of just $46, this hotel offers exceptional value for money compared to the average price of a hotel room in Miri, which is $36.
At Imperial Hotel, you don't have to compromise on quality or comfort to stay within your budget. Each room is tastefully designed with modern furnishings, ensuring a relaxing and enjoyable stay. Whether you're a business traveler or a leisure seeker, you'll find everything you need for a comfortable stay, including spacious beds, a well-equipped en-suite bathroom, and complimentary Wi-Fi access.
Not only does Imperial Hotel offer great value for money, but it also provides a range of amenities and services to enhance your stay. Take a dip in the refreshing swimming pool, work up a sweat at the fitness center, or indulge in a delicious meal at the on-site restaurant. With its convenient location in Miri, you'll have easy access to popular attractions, shopping centers, and dining options.
Book your stay at Imperial Hotel today and enjoy affordable luxury in the heart of Miri, Malaysia!
Imperial Hotel: Friendly Staff, Delicious Breakfast, and Great Location
Imperial Hotel in Miri, Malaysia has received rave reviews from its satisfied guests. One of the highlights mentioned by guests is the delicious and tasty breakfast menu offered at the hotel. Guests have praised the hotel for its helpful staff and their friendly demeanor, making their stay even more enjoyable. The hotel's convenient location is also highly appreciated by guests, allowing them easy access to various attractions in Miri. The clean and well-maintained rooms are another aspect that guests have commended, with comfortable bedding ensuring a great night's sleep. Overall, guests have had a wonderful experience at Imperial Hotel, thanks to its friendly staff, delicious breakfast, and great location.
Exceptional Customer Ratings for Imperial Hotel in Miri
Imperial Hotel in Miri, Malaysia has garnered exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 8.5, this hotel has consistently exceeded guests' expectations in various aspects of their experience.
One of the standout features of Imperial Hotel is its excellent value for money, earning a remarkable rating of 8.5. Guests appreciate the affordability of the rooms without compromising on quality and comfort. Whether you are a budget-conscious traveler or simply looking for great value, this hotel offers an exceptional experience that won't break the bank.
Furthermore, the hotel's facilities have been highly praised, with a rating of 8.3. From the moment you step into the lobby, you'll be greeted by a stylish and modern ambiance. The hotel boasts a range of amenities, including a well-equipped fitness center, a refreshing swimming pool, and a relaxing spa. These facilities provide guests with ample opportunities to unwind and rejuvenate after a day of exploring Miri.
Imperial Hotel's commitment to cleanliness is evident in its impressive rating of 8.4. Guests consistently commend the hotel's housekeeping team for their attention to detail and the immaculate condition of the rooms. Whether you're staying for a short business trip or a longer vacation, you can expect a pristine and comfortable environment throughout your stay.
The hotel's prime location, with a rating of 9.1, is another highlight that sets it apart from other accommodations in Miri. Situated in the heart of the city, guests have easy access to popular attractions, shopping malls, and dining options. Whether you're here for business or leisure, the hotel's convenient location ensures that you are never far from the action.
The comfort provided by Imperial Hotel is reflected in its rating of 8.0. The well-appointed rooms are designed with your comfort in mind, featuring plush bedding, modern furnishings, and thoughtful amenities. After a long day, you can unwind in the cozy ambiance and enjoy a restful night's sleep.
Last but not least, the hotel's staff performance, rated at 8.4, has left a lasting impression on guests. The dedicated and friendly staff go above and beyond to ensure that every guest feels welcomed and well taken care of. From the moment you check-in to the time of your departure, the staff's professionalism and attentiveness will make your stay truly memorable.
With exceptional customer ratings in multiple categories, Imperial Hotel in Miri is a top choice for travelers seeking a remarkable stay. From its excellent value for money and impressive facilities to its commitment to cleanliness and prime location, this hotel offers a truly outstanding experience. Combined with the comfort provided by its well-appointed rooms and the exceptional service from the staff, Imperial Hotel is the perfect choice for your next trip to Miri, Malaysia.
Excellent8.4
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
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Airport transfer
Located in heart of Miri
Currency exchange
Free Wi-Fi in all rooms!
“Gym/Pool amenities restrictions, gym/pool staff unplesant, rude and condencending- nonetheless the stay was pleasant.””
Pool/gym staff was unpleasant,rude and condescending. The gym and pool stated “opens at 6.30 am”, we came just before 7am to the gym and helped ourselves to the towels since no available staff was around. Roughly 1hr later (after done using the gym AND swimming) a staff finally came around and upon finding out about the said towels with a tight face and looking annoyed, came up to us and started berating and raising his voice in a condencending manner, asking who told us we can use the towels without informing him first, saying the security saw and informed him we’re “illegally” using the towels, saying to wait for him to register and give us the towels first while expecting that we should already know these things and implying this is considered as theft. First time staying at this hotel, we tried to be polite and civil towards the staff saying we werent aware of those rules/requirements to ask for the towels later because common sense said to be prepared before getting into the pool. Just for info, we registered to use ONE hand towel at the gym (registration sheet was just lying on the desk unattended) and returned immediately after use. However regrettably, forgot to register the other TWO pool towels from the gym (asked another family member to pick it up otw to the pool hence werent aware of the registration process) thinking it wasnt a big deal since the pool and gym is on the same floor therefore returning the towel shouldnt be a hassle. We had explained to the staff it was getting late having to wait around for pool/gym staff to come around as we would just like to go about and be done quickly, yet the staff kept on raising his voice, pushing the blame and doesnt acknowledge that him being LATE/NOT AROUND when needed is also a problem. We acknowledge and apologize our honest mistake for the part on forgetting to register the towels earlier and taking it upon ourselves to initiate but it is not an excuse to be rude and condescending. Therefore, to avoid dissatisfaction, PLEASE, state the rules of gym/pool amenities clearly and consicely and we will gladly comply, otherwise it feels unfair to be treated in such way especially since the staff came around only later than the operation time (6.30 am) and is unavailable for us to seek assistance from. Hope they can accept constructive criticism and improve on their methods when addressing customer and communication skills to radiate postive and welcoming energy. But other than that, the staffs at the reception counter were friendly and polite, the room was exceptionally tidy, comfortable and spacious. Overall, we did had an enjoyable and pleasant stay on our first time at this hotel.
Imperial Hotel Miri: A 5-Star Family Experience”
Imperial Hotel Miri: A 5-Star Family Experience Our recent stay at Imperial Hotel Miri was nothing short of extraordinary, earning it a solid 5-star rating. From the moment we stepped into the hotel lobby, we were greeted with warmth and hospitality that set the tone for a memorable family vacation. Warm Hospitality and Personalized Service The staff at Imperial Hotel Miri goes above and beyond to ensure guests feel welcome and valued. From check-in to check-out, every interaction was met with genuine smiles and eagerness to assist. The personalized service extended to our children, who were delighted with the special treats and attention they received throughout our stay. Family-Friendly Accommodations Our family room exceeded our expectations, providing ample space and comfort for everyone. The beds were luxurious and ensured a restful night's sleep after a day of exploration. The thoughtful amenities in the room, including a mini-fridge and complimentary Wi-Fi, catered to our family's needs and added convenience to our stay. Delicious Dining Options Imperial Hotel Miri offers a diverse range of dining options that cater to all tastes and preferences. We indulged in sumptuous meals at the hotel's restaurants, where the quality of food, presentation, and service were impeccable. The children's menu was a hit with our young ones, offering a variety of kid-friendly dishes they enjoyed. Family-Friendly Facilities The hotel's facilities are designed with families in mind, offering something for everyone to enjoy. The swimming pool was a favorite spot for our kids, providing hours of fun and relaxation. The fitness center allowed us to stay active, while the spa provided a tranquil retreat for rejuvenation. Convenient Location Imperial Hotel Miri's central location made it easy for us to explore the city's attractions and nearby amenities. We enjoyed leisurely strolls to nearby parks and shopping areas, soaking in the local culture and sights. The hotel's proximity to the airport was also a plus, making our travels hassle-free. Child-Centric Services One of the standout features of Imperial Hotel Miri is its focus on child-centric services. The kids' club offered a range of supervised activities and entertainment, keeping our children engaged and happy. The hotel's child-friendly approach extended to dining options, room amenities, and special touches that made our family feel well-cared for. Safety and Hygiene Measures Amidst the current global situation, we were impressed by the hotel's stringent safety and hygiene measures. The cleanliness of public areas, hand sanitizing stations, and adherence to social distancing protocols provided us with peace of mind throughout our stay. Overall Experience Our experience at Imperial Hotel Miri surpassed our expectations, thanks to its warm hospitality, family-friendly accommodations, delicious dining options, and convenient location. We highly recommend this hotel to families looking for a memorable and enjoyable stay in Miri. In conclusion, Imperial Hotel Miri has earned its 5-star rating for providing an exceptional family experience that combines luxury, comfort, and thoughtful amenities. We look forward to returning to create more cherished memories at this wonderful hotel.
Thank you for choosing our hotel as your preferred stay in Miri and for taking the time to write the review. We are glad that you enjoyed your stay with us. Looking forward to see you again.
Good apartment but needs more maintenance”
Been staying at the same hotel for the past few years and nothing changes much, maybe a bit of upgrades or repair needed for some of the room especially windows..the cleanliness on living room are quite good but the carpets inside the room are not properly cleaned. For someone who have kids that likes to put something inside their mouth may need to double check everything to make sure there are no leftovers or objects laying around. I still like to stay in the apartment since my kids love the view and the large space. I guess your curtain need to be washed and the sofa need to be cleaned as it creates alot of dust when being played with. I don't want to talk about some creepy stuff that i, myself encounter during my stay but i hope im not staying in the same room next time.
Convenient stay”
We had the twin room at the new wing with the view of the city. It was spacious, clean and comfortable for 2 person. Definitely worth the price as it offers the conveniency to access the shopping mall at the ground floor and the night food markets in walking distances. Perhaps if an improvement can be made; is to revise how to show the location of the room easier as most of the signage are a little bit confusing for first timers. I acknowledged the map stand Infront of the elevator however it does not navigate you directly to your room. If its possible to have a QR code system as an option to scan where their rooms are without too much explaining or printing for the staff at the front counter. either pdf form or if willing, animated format. Apart from that, all is good and we surely will stay there again.
Our enjoyable stay”
We stayed for 1 night for family of 5 adults. 3 spacious bedrooms and comfortable beds for us all. The amenities provided were great including shampoo. Huge living room combined with dining room and kitchen provides ample space for all 5 of us. Our price included breakfast and the choices of food were excellent. The best part of this hotel is of course the location. In the heart of Miri and easy access to the 2 shopping centres of The Imperial Mall & Permaisuri Imperial City Mall. At night Jalan Merpati will be bustling with people, food vendors and restaurants, all within walking distance to the hotel. This was indeed an enjoyable stay for us as a family.