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45 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.

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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

It’s such a charm waking up to such view.

Hotel yang sangat selesa, kemas dan lokasi strategik.

The breakfast is extremely good
Hotel yang sangat selesa, kemas dan lokasi strategik.
Ruang parking luas dan dekat dgn shopping mall
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Kid's club
45 travelers have booked today.
Based on 16,807 verified reviews
9.4
9.2
9.1
9.0
8.9
Nearest transportation options
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Taiping Railway Station is within 1.26 km
Location rating score
There are 197 places in walking distance!
| Value for money | 9.0 |
| Location rating | 9.4 |
| Nearest airport | Sultan Azlan Shah Airport (IPH) |
| Distance to airport | 50.2 km |
While lounging at Novotel Taiping Perak, you can delight in the swimming pool facility to get your day started the right way with a splash for a stimulating morning or evening.
Novotel Taiping Perak offers games room while you lounge at this property, providing visitors with entertainment value all throughout your stay here.
Yes! Novotel Taiping Perak provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your best in your favorite outfit. Please contact the property for more information.
While remaining at Novotel Taiping Perak, enjoy your early morning or evening stroll at nearby park which include Bougainvillea Point, West Lake, and Tupai Overflow.
Novotel Taiping Perak has a total of 197 rooms.
The average room rate for Novotel Taiping Perak in the past month is 238.05 MYR, compared to city's average of 191.86 MYR.
Novotel Taiping Perak can speak in 5 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
71.0% of our past guest assessments have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Novotel Taiping Perak down in the review.
65.0% of our past guest reviews have given a positive review and remarks about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Novotel Taiping Perak down in the review section.
67.0% of our past visitor reviews have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Taiping Perak down in the review section.
Verified families with older children that have stayed at this property have given Novotel Taiping Perak an average rating of 9.1. You can look up more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

Experience Comfort and Luxury at Novotel Taiping Perak
Welcome to Novotel Taiping Perak, a stunning 4-star hotel nestled in the charming town of Taiping, Malaysia. With its prime location and impeccable service, this hotel offers a truly unforgettable stay for both business and leisure travelers.
As you step into Novotel Taiping Perak, you'll be greeted by a warm and inviting atmosphere. The hotel boasts a total of 197 beautifully-appointed rooms, each designed with comfort and style in mind. Whether you're traveling alone or with a group, you'll find the perfect accommodation to suit your needs.
Check-in at Novotel Taiping Perak begins at 02:00 PM, allowing you to settle in and start your vacation at your own pace. If you're arriving by air, the hotel is conveniently located just 90 minutes away from the nearest airport, ensuring a hassle-free journey.
When it comes to relaxation, Novotel Taiping Perak has you covered. Unwind in the comfort of your room, which offers a range of modern amenities to make your stay as comfortable as possible. From plush beds to spacious bathrooms, every detail has been carefully considered to ensure your utmost satisfaction.
Please note that Novotel Taiping Perak has a child policy in place. While children are welcome to stay at the hotel, there may be extra charges involved. Please contact the hotel directly for more information on the child policy.
Check-out time at Novotel Taiping Perak is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast or wrap up any last-minute activities before bidding farewell to this exceptional hotel.
Discover the perfect blend of comfort, convenience, and luxury at Novotel Taiping Perak. Book your stay today and experience the best that Taiping has to offer.
Unwind and Indulge in Exciting Entertainment Facilities at Novotel Taiping Perak
Novotel Taiping Perak offers a wide range of entertainment facilities to ensure a memorable and enjoyable stay for guests. From vibrant shops to a lively bar and a thrilling games room, there is something for everyone to unwind and indulge in.
Step into the hotel's shops and discover a world of retail therapy. Whether you're looking for souvenirs, local handicrafts, or fashionable clothing, the shops at Novotel Taiping Perak have it all. Explore the vibrant displays and find the perfect memento to take home or treat yourself to a stylish new addition to your wardrobe.
For those seeking a lively atmosphere, the hotel's bar is the place to be. Enjoy a refreshing drink and socialize with fellow guests while soaking in the vibrant ambiance. Whether you prefer a classic cocktail, a fine wine, or a refreshing beer, the bar at Novotel Taiping Perak has an extensive selection to satisfy all tastes.
If you're in the mood for some friendly competition, head to the games room and let the excitement begin. Challenge your friends or family to a game of pool, foosball, or table tennis. With a variety of games available, the games room provides endless entertainment for guests of all ages.
At Novotel Taiping Perak, the entertainment facilities are designed to cater to the diverse interests of every guest. Whether you're looking to shop, unwind with a drink, or engage in some friendly competition, the hotel's shops, bar, and games room offer the perfect setting for a fun-filled stay.
Stay Active at Novotel Taiping Perak's Impressive Sports Facilities
At Novotel Taiping Perak, staying active and maintaining your fitness routine is a breeze with their state-of-the-art sports facilities. Whether you're a gym enthusiast or prefer outdoor activities, this hotel has something for everyone.
The hotel boasts a well-equipped fitness center that is perfect for those looking to break a sweat. Offering a range of modern exercise equipment, you can enjoy a full-body workout while enjoying views of the surrounding city. What's even better is that the fitness center is open 24 hours, allowing you to exercise at your convenience, whether it's early in the morning or late at night.
If you prefer to soak up the sun while staying active, the outdoor pool at Novotel Taiping Perak is the perfect spot for you. Take a refreshing dip in the crystal-clear waters, or simply lounge by the poolside and soak up the tropical ambiance. For those who enjoy a little indulgence, the poolside bar offers a variety of refreshing beverages and light snacks, allowing you to relax and unwind after a swim or workout.
Best of all, all guests can enjoy complimentary access to the fitness center, making it easy to prioritize your health and wellness during your stay at Novotel Taiping Perak. So, whether you're a fitness enthusiast or simply looking to stay active while on vacation, this hotel's impressive sports facilities are sure to exceed your expectations.
Convenience Facilities at Novotel Taiping Perak
Novotel Taiping Perak offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. From laundry service to room service, the hotel caters to all your needs. You can take advantage of the laundry service to keep your clothes fresh and clean throughout your stay. If you prefer to dine in the comfort of your room, the room service is available to deliver delicious meals right to your doorstep.
For the safety of your valuables, Novotel Taiping Perak provides safety deposit boxes where you can securely store your belongings. The concierge is also available to assist you with any queries or requests you may have during your stay. Stay connected with friends and family with the Wi-Fi in public areas, ensuring you are always connected.
Additionally, the hotel offers a designated smoking area for guests who smoke. Free Wi-Fi is available in all rooms, allowing you to stay connected and productive. If you need any clothing items cleaned, the dry cleaning service is at your disposal. The express check-in/check-out service ensures a seamless and efficient arrival and departure process. Luggage storage is provided for your convenience, allowing you to explore the city without worrying about your belongings. Lastly, the daily housekeeping service ensures that your room is always neat and tidy. With these convenience facilities, Novotel Taiping Perak aims to provide a comfortable and enjoyable stay for all its guests.
Convenient Transport Facilities at Novotel Taiping Perak
Novotel Taiping Perak offers an array of transport facilities to ensure a hassle-free and convenient stay for its guests. With its prime location in Taiping, Malaysia, the hotel provides easy access to various attractions and destinations in the area.
For those looking to explore the city, the hotel offers a car hire service, allowing guests to conveniently rent a vehicle and navigate Taiping at their own pace. Additionally, a taxi service is available for guests who prefer a more convenient mode of transportation. The hotel's ticket service is also at hand, assisting guests in purchasing tickets for local attractions and events.
Furthermore, Novotel Taiping Perak provides an onsite car park, ensuring ample parking spaces for guests who choose to drive. With self-parking available and the added benefit of a car park free of charge, guests can rest assured that their vehicles are safely accommodated during their stay. These transport facilities at Novotel Taiping Perak aim to enhance guests' overall experience and make their stay in Taiping as convenient as possible.
Indulge in a Culinary Delight at Novotel Taiping Perak's Dining Facilities
At Novotel Taiping Perak, guests are treated to a delightful array of dining options that cater to every palate. Whether you prefer a sit-down meal at the hotel's elegant restaurant or the convenience of room service, the hotel has you covered. The restaurant offers a diverse menu featuring both local and international cuisines, prepared by skilled chefs using only the freshest ingredients. With its warm and inviting ambiance, it is the perfect place to enjoy a leisurely meal with family and friends.
For those who prefer to cook their own meals, Novotel Taiping Perak also provides a shared kitchen facility. Equipped with modern appliances and utensils, guests can whip up their favorite dishes and savor the comforts of home. The hotel's daily housekeeping ensures that the kitchen remains clean and well-maintained, allowing guests to focus on creating culinary masterpieces.
To start the day on a delicious note, guests can indulge in the hotel's breakfast buffet. With a wide selection of local specialties and continental favorites, there is something to please every palate. The halal restaurant ensures that Muslim guests can enjoy their meals with peace of mind, as all dishes are prepared in accordance with Islamic dietary requirements. Whether you are a food enthusiast or simply looking for a satisfying meal, Novotel Taiping Perak's dining facilities are sure to leave you craving for more.
Experience Comfort and Luxury at Novotel Taiping Perak's Stylish Rooms
Indulge in a delightful stay at Novotel Taiping Perak, where you can choose from a range of spacious and stylish room options. The Grand Deluxe King room offers a generous 38 square meters of space, with a luxurious King bed that promises a restful night's sleep. For those seeking a touch of elegance, the Premier King room provides 31 square meters of comfort, complete with a plush King bed. Alternatively, the Premier Twin room offers the same size and comfort, but with two cozy Single beds. If you prefer a King bed, the Superior King room is a perfect choice, offering 31 square meters of well-appointed space. For those traveling with a companion, the Superior Twin room provides the same comfort with two Single beds.
When you book your stay at Novotel Taiping Perak through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's easy-to-use platform, you can conveniently browse through room options, compare prices, and make your reservation in just a few clicks. Say goodbye to the stress of searching for the best deals and let Agoda take care of your accommodation needs, so you can focus on enjoying your stay at Novotel Taiping Perak.
Discover the Charms of Taiping Town
Welcome to Taiping Town, a hidden gem nestled in the heart of Malaysia. Known as the 'City of Everlasting Peace', Taiping offers a unique blend of history, nature, and culture that will captivate your senses.
Begin your exploration at the iconic Taiping Lake Gardens, a sprawling green oasis that is perfect for a leisurely stroll or a picnic with loved ones. Immerse yourself in the tranquility of the surroundings as you take in the breathtaking views of the serene lake, vibrant flowers, and lush trees.
For history buffs, a visit to the Taiping Museum is a must. Housed in a beautiful colonial building, this museum showcases the rich heritage of Taiping, from its early mining days to its role in the development of Malaysia. Marvel at the well-preserved artifacts and learn about the fascinating stories that shaped the town's past.
In the evening, head to the bustling Taiping Night Market, where you can indulge in a variety of local street food and shop for unique souvenirs. The vibrant atmosphere, filled with the aroma of sizzling satay and the sounds of lively chatter, will transport you to the heart of Malaysian street culture.
Whether you're a nature lover, history enthusiast, or foodie, Taiping Town has something to offer everyone. Come and experience the charm and tranquility of this enchanting destination at Novotel Taiping Perak.
Convenient Transportation Options from Nearby Airports to Novotel Taiping Perak
Located in the charming town of Taiping, Malaysia, Novotel Taiping Perak offers a tranquil retreat for travelers seeking a peaceful getaway. Getting to the hotel from the nearest airports is a breeze, thanks to the convenient transportation options available.
If you are arriving at Sultan Azlan Shah Airport, the closest airport to Taiping, you have several transportation choices. The most convenient option is to take a taxi directly to Novotel Taiping Perak, which is approximately a 15-minute drive away. Alternatively, you can also arrange for a private airport transfer to ensure a hassle-free journey.
For those arriving at Penang International Airport, which is about an hour and a half away from Taiping, there are several transportation options to reach Novotel Taiping Perak. The most popular choice is to take a taxi from the airport, which offers a comfortable and convenient way to travel. Another option is to rent a car at the airport, allowing you to explore the beautiful surroundings of Taiping at your own pace.
No matter which airport you arrive at, Novotel Taiping Perak is easily accessible, ensuring a smooth and enjoyable journey to your destination. With its serene location and excellent amenities, Novotel Taiping Perak is the perfect choice for travelers seeking a relaxing stay in Taiping, Malaysia.
Explore the Natural Beauty and Cultural Heritage Near Novotel Taiping Perak
Nestled in the heart of Taiping, Novotel Taiping Perak offers easy access to a range of captivating landmarks and attractions. Immerse yourself in the tranquility of Taiping Lake Gardens, just a short stroll from the hotel. This scenic oasis is renowned for its lush greenery, vibrant flowers, and serene lakes, making it the perfect spot for a leisurely walk or a picnic with loved ones.
For those interested in delving into the rich history and culture of Taiping, the Perak Museum is a must-visit. Located nearby, this fascinating museum showcases an impressive collection of artifacts, exhibits, and interactive displays that provide insight into the region's past.
If you're seeking a unique outdoor adventure, head to Maxwell Hill (Bukit Larut). This enchanting hill station offers breathtaking views of the surrounding countryside and is a haven for nature lovers. Embark on a scenic hike through the dense rainforest, spot a variety of bird species, or simply enjoy the cool mountain air.
Other notable attractions within easy reach include the Aun Tong Coffee Mill, where you can learn about the coffee-making process and sample some freshly brewed java, and the First Galleria, a museum dedicated to the history and development of Taiping. Additionally, the Burmese Pool, Kota Ngah Ibrahim, Spritzer Ecopark, and 5D Art Paradise Taiping are all within close proximity, providing endless opportunities for exploration and discovery during your stay at Novotel Taiping Perak.
Convenient Public Transport Stations near Novotel Taiping Perak
Novotel Taiping Perak is strategically located near several public transport stations, making it easy for guests to explore Taiping and its surroundings. One of the closest stations is the Taiping Railway Station, which is just a short walk away from the hotel. This historic station is a hub for train services, connecting Taiping to various cities in Malaysia. Guests can conveniently hop on a train and explore nearby attractions such as the Taiping Lake Gardens or take a scenic ride to Kuala Lumpur or Penang.
In addition to the Taiping Railway Station, guests staying at Novotel Taiping Perak can also access the nearby bus terminal. The Taiping Bus Terminal is just a few minutes' drive from the hotel and offers a wide range of bus services to different destinations. Whether guests want to explore the local markets, visit the famous Taiping Zoo, or venture further to other cities, the bus terminal provides a convenient and affordable option for transportation.
With these public transport stations within easy reach, guests at Novotel Taiping Perak can enjoy hassle-free travel and explore all that Taiping has to offer. Whether it's by train or bus, guests can conveniently access the city's attractions and immerse themselves in the rich culture and heritage of Taiping.
A Gastronomic Adventure at Novotel Taiping Perak
When it comes to dining options near Novotel Taiping Perak, guests are spoilt for choice. Just a short stroll away, you'll find the Larut Matang Hawker Center, a bustling food court where you can indulge in a variety of local delicacies. From flavorful roti bakar at Roti Bakar Arang Fadzil House to mouthwatering kuey teow goreng at Doli Kuey Teow Goreng, there's something to satisfy every craving. For a refreshing treat, head to Bismillah Cendol for their famous cendol, or visit Lepak Kitchen for a casual dining experience with a wide range of Malaysian dishes. Craving some authentic Nasi Kandar? Make sure to try the legendary Nasi Kandar Beratur 786 @Taiping. And for those who prefer international flavors, US PIZZA - Taiping offers a delectable selection of pizzas. With such a diverse range of dining options right at your doorstep, your taste buds are in for a treat during your stay at Novotel Taiping Perak.
Shop 'til you drop at Novotel Taiping Perak
Located in the heart of Taiping, Novotel Taiping Perak is surrounded by a variety of shopping landmarks that will satisfy even the most avid shopaholics. Just a short stroll away from the hotel, you will find Butik Bollywood, a renowned boutique that offers a wide range of trendy Indian clothing and accessories. Whether you are looking for a stunning saree for a special occasion or stylish ethnic wear for everyday wear, Butik Bollywood has got you covered. With its vibrant colors and intricate designs, this boutique is a fashion lover's paradise. Indulge in a shopping spree and discover the latest fashion trends at Butik Bollywood, just moments away from Novotel Taiping Perak.
Affordable Luxury at Novotel Taiping Perak
Experience the perfect blend of comfort, convenience, and affordability at Novotel Taiping Perak. With an average room price of just $51, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Taiping, which stands at $37.
At Novotel Taiping Perak, you don't have to compromise on quality or break the bank to enjoy a luxurious stay. Indulge in spacious and well-appointed rooms, featuring modern amenities and stylish decor. Whether you're traveling for business or leisure, the hotel offers a range of room types to suit your needs, from cozy standard rooms to expansive suites with breathtaking views of the city.
With its strategic location in the heart of Taiping, Novotel Taiping Perak provides easy access to the city's attractions, shopping centers, and vibrant dining scene. After a day of exploring, unwind and rejuvenate at the hotel's fitness center or take a refreshing dip in the outdoor pool. With friendly and attentive staff, impeccable service, and a competitive price point, Novotel Taiping Perak is the perfect choice for travelers seeking an unforgettable stay without breaking the bank.
Friendly Staff, Great Location, and Excellent Service
Novotel Taiping Perak in Taiping, Malaysia has received rave reviews from its customers. One of the highlights mentioned by guests is the friendly and helpful staff. Visitors appreciate the warm and courteous service provided by the hotel's team, making their stay even more enjoyable. Another aspect that guests love about this hotel is its great location. Situated in a convenient area, guests can easily access various attractions and amenities nearby. Additionally, the hotel offers excellent service, with guests praising the helpfulness of the staff and the overall experience. Whether it's providing recommendations or assisting with any requests, the staff goes above and beyond to ensure a pleasant stay for all guests. With its friendly staff, great location, and excellent service, Novotel Taiping Perak is the perfect choice for travelers seeking a memorable stay in Taiping.
A Haven of Excellence: Novotel Taiping Perak's Stellar Customer Ratings
Step into a world of unparalleled excellence at Novotel Taiping Perak, where exceptional customer ratings speak volumes about the hotel's commitment to delivering an extraordinary stay. With an impressive overall rating of 9.0, guests are consistently impressed by the hotel's superior standards and attention to detail.
One aspect that stands out is the hotel's exceptional value for money, with a remarkable rating of 8.9. Guests appreciate the outstanding quality of service and amenities provided at a reasonable price point, making Novotel Taiping Perak an ideal choice for both leisure and business travelers. From the moment you check-in, you'll be greeted by a warm and friendly staff, ensuring a seamless and enjoyable experience throughout your stay.
The hotel's facilities also receive high praise, with a rating of 8.7. Whether you're looking to unwind by the pool, stay active at the fitness center, or indulge in a delicious meal at one of the on-site restaurants, Novotel Taiping Perak has it all. The well-maintained facilities cater to every need, ensuring a delightful stay for all guests.
Cleanliness is a top priority at Novotel Taiping Perak, as reflected in its impressive rating of 9.1. Guests consistently highlight the hotel's immaculate rooms and public areas, creating a comfortable and hygienic environment for a relaxing stay. The attention to detail in maintaining cleanliness is a testament to the hotel's commitment to providing an exceptional guest experience.
Conveniently located with a rating of 9.3, Novotel Taiping Perak offers easy access to the city's attractions and amenities. Whether you're exploring the vibrant city center, visiting the nearby Taiping Lake Gardens, or embarking on a cultural adventure, the hotel's prime location ensures that you're never far from the action.
Lastly, the hotel's staff performance receives high commendation, with a rating of 8.9. From the moment you arrive until the time of departure, the attentive and professional staff go above and beyond to ensure your needs are met. Their dedication to providing personalized service and creating memorable experiences truly sets Novotel Taiping Perak apart.
With exceptional customer ratings across the board, Novotel Taiping Perak is a haven of excellence where every aspect of your stay is meticulously crafted to exceed your expectations. Whether you're seeking value for money, top-notch facilities, impeccable cleanliness, a prime location, or exceptional staff performance, this hotel is sure to leave a lasting impression.
Excellent8.9
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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This hotel's location in the city center has received excellent ratings from guests. It is surrounded by popular eateries, Taiping Mall, Lake Gardens, and Larut Matang Hawker Center. Guests have also praised the friendly and attentive staff and the spacious, clean rooms equipped with good toiletries and eco-friendly policy. Many reviews mention the great view of the lake and hills, as well as the comfy bed and pillows with good water pressure.
Cleaning standards mentioned in reviews, esp. bathroom, could be better.
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Check in
We stayed two nights at Novotel Taiping, and the experience was truly delightful. Our room was on the top floor, facing the beautiful Taiping Lake Garden and the surrounding hills — the view was simply breathtaking, especially in the mornings. The room was exceptionally clean and well-maintained throughout our stay. We loved the refillable glass bottles of drinking water and the assortment of beverages provided. The beddings were fresh and comfortable, and the toilet was spotless. As sustainable travellers, my husband and I really appreciated the use of pump-bottle soap and shampoo instead of disposable amenities. All the staff were very friendly and helpful, from the front desk to the cleaning team, which made our stay even more pleasant. The only downside was the parking area, which was poorly lit and quite tight, making it a bit inconvenient to park, especially at night. Overall, our 2-night stay was excellent — comfortable, relaxing, and memorable. I’d highly recommend Novotel Taiping for anyone looking for a clean, eco-friendly, and welcoming place to stay with fantastic views.
Dear Guest, Thank you for sharing your feedback regarding your recent experience with us. Based on your ratings and comments, I believe you had a pleasant experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager
Hotel is very easy to find. Parking space is big, covered and free. Check in process is smooth and they require deposit of RM100. Our room at highest floor (L13) with king bed have just nice size with very good bathroom. Carpeted floor and clean. Pleasant view of swimming pools, city of taiping, Taiping lake and Mountains. Situated at heart of city with a lot of nearby attractions. Yong Tau Foo bomba is just few steps from hotel main access door and lobby have connecting door to Taiping Mall. Nearby tonTauping lake and various eateries. Booked room only via Agoda with cheaper price then walk in rate. Who needs breakfast when the city offers vast options of food from nearby kopitiam. Hope to come again, check out is fast. Thanks for this wonderful experience 😊
Dear Guest, Thank you for sharing your feedback regarding your recent experience with us. Based on your ratings and comments, I believe you had a good experience, and we look forward to welcoming you back soon. Kind regards, James Chan General Manager
Pro: 1. Value for money. RM1,000 per night is considered low for Presidential Suite. Superb view of the town and surrounding. 2. Room is well-maintained and equipped with pantry. Big bathroom with 2 handwash basins and big bathtub. Toilet had separate glass door, which was hygenic. The glass windows facing the town were clean, which provided great view of the town. 3. Strategic location with tourist attractions and lots of eateries nearby. Con: 1. Misleading (or should I call cheating) in the size of the Presidential Suite. Claimed to have 2293sqft, but turned out to be only 1300sqft (50*26). Part of the 2293sqft is split into another room 1331 (the Presidential Suite is room 1333) + the walkway to the Presidential Suite. 2. Room cleaning is to be improved. When I first used the coffee machine, there was a torn coffee pod in the machine (which could only be seen after opening the lid of the machine) with ground coffee spread inside the machine (perhaps the previous visitor didn't know how to use the machine the right way). Underneath the coffee machine was coffee stain. Also, one of the seat at the round dining table had a packaging of chocolate snack (a bit hard to see because the packaging stuck near the back support of the seat). 3. Fridge and aircon were not cold enough. In the afternoon, could even feel some heat in the room . 4. Confusing direction to the hotel parking lots. The designated parking lots was at Level 6, but each floor below Level 6 had the word "Lobby" on the wall before the lifts, and those lifts just wouldn't reach the hotel lobby. Should have big enough sign to direct the visitors to Level 6 for the designated hotel lobby. 5. Only 1 type of pillow provided. No foam pillow for choice.
Dear Guest, Thank you for your feedback regarding your recent stay with us. Based on your ratings and comments, I believe you had a good experience, and we look forward to welcoming you back soon. Regarding the size of the Presidential Suite, we will verify and update the correct measurements on the booking website, hotel fact sheet, etc. Kind regards, James Chan General Manager
I recently stayed at this hotel and overall, it was a pleasant experience with a few areas that could be improved. One of the biggest highlights is the convenient location; the hotel building is directly connected to a shopping mall, which made it very easy to access shops, restaurants, and entertainment without needing to step outside. The facilities were impressive. The hotel has a beautiful swimming pool with a stunning view that adds a relaxing touch to the stay. The room I stayed in was spacious and comfortable, definitely worth the price paid. It was clean, well-maintained, and perfect for a short getaway or even a longer stay. However, there were a few letdowns. The hotel staff were not very friendly or welcoming. While they were professional, the lack of warmth or hospitality was noticeable, especially at the reception and during check-in. Another major disappointment was the breakfast. At RM50 per person, I expected a wider variety and better quality. Unfortunately, the selection was quite limited and didn’t match the price point at all. It felt more like a standard breakfast rather than something you'd expect at a hotel of this level. In summary, while the hotel scores high in terms of location, room comfort, and facilities like the pool, it falls short in service and dining experience. I’d recommend it for its convenience and views, but perhaps skip the breakfast and eat at the mall instead.
Dear Guest, Thank you for your feedback regarding your recent stay with us. I have read each of your comments, and I will certainly look into the areas that need improvement. Once again, thank you for your comments, as they give us a chance to improve and serve our guests better. We look forward to the opportunity to serve you in the near future. Kind regards, James Chan General Manager
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
“Great Location and Clean Rooms, but Some Policies Need Rethinking”
I recently stayed at Novotel Taiping for the second time, and overall, I had a pleasant experience. The location is excellent, right in the heart of Taiping, with easy access to shops and attractions. Breakfast offers a decent variety, though I personally feel the taste could be improved. The selection is there, but the flavours don’t quite match the expectations of a hotel under the Novotel brand. The room was impressively clean and well-maintained, which I truly appreciated. Housekeeping clearly does a great job here. However, one thing I found quite surprising was the requirement for a deposit upon check-in, similar to what you’d expect at a 3-star hotel or below. I was told by the front desk that this is due to previous incidents involving missing items like irons, etc. In my opinion, this could be better addressed through stricter SOPs and room checks, rather than penalising all guests with a deposit. Another small disappointment: I requested a late check-out until 1:00 PM, but was only granted an extension until 12:30 PM. When I asked why the extra 30 minutes couldn’t be accommodated, I was told it's because many guests were arriving that day. It felt a little inflexible for a hotel of this standard, but I didn’t want to argue and simply accepted it. All in all, a decent stay with clean rooms and a great location, but a few policies and small details left me wondering if the service truly matches the 4-star brand image.
Dear Guest, Thank you for sharing your feedback regarding your recent experience with us. I have viewed your remarks, and I will certainly evaluate all the comments that require attention. Once again, thank you for your feedback, and we look forward to welcoming you back again in the near future. Kind regards, James Chan General Manager