Deluxe Room King - Bed, Shangri-La Kuala Lumpur in Kuala Lumpur
Horizon Club Executive Twin - Room plan, Shangri-La Kuala Lumpur in Kuala Lumpur
Executive Room Twin - Bed, Shangri-La Kuala Lumpur in Kuala Lumpur
Swimming pool [outdoor], Shangri-La Kuala Lumpur in Kuala Lumpur
Restaurant, Shangri-La Kuala Lumpur in Kuala Lumpur
Family Executive King - View, Shangri-La Kuala Lumpur in Kuala Lumpur
Exterior view, Shangri-La Kuala Lumpur in Kuala Lumpur

Removed from saved list

8.9Excellent

6,177 reviews

6,177 reviews

Cleanliness 9.2
Service 9.2
Room comfort and quality 9.1
Facilities 8.9
Location 8.9
Value for money 8.6
See map

8.9Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
CHARISMA jewellery
130 m
Espanda
140 m
KL Tower Mini Zoo
190 m
La Queen
190 m
Hard Rock Café
210 m
Popular landmarks
Menara Kuala Lumpur
310 m
KLCC - Bukit Bintang Pedestrian Walkway
690 m
Aquaria KLCC
770 m
Petronas Twin Towers
770 m
Jalan Alor
820 m
Closest landmarks
Luna
160 m
The dentist @ KL
170 m
Healy Mac's (KLCC)
250 m
Klinik Pergigian Ng
260 m
Q&M
260 m
2022

Shangri-La Kuala Lumpur

11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250 - See map

Conveniently situated in the Kuala Lumpur City Centre part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.6
Distance to city center0.1 Km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.3 km

Rooms available at Shangri-La Kuala Lumpur

Exceptional
Room comfort & quality

9.1

Family Premier Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Selection Suite 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Executive King
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Executive Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Room King
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room Twin
...
  • Room size: 39 m²/420 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room King
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Twin Room
...
    Enter dates to see prices
    Executive Suite
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Shangri-La Kuala Lumpur offer dry cleaning services?

      Yes! Shangri-La Kuala Lumpur offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.

      Does Shangri-La Kuala Lumpur offer an option for contactless check-in and check-out?

      At Shangri-La Kuala Lumpur, customers can take part in contactless check-in and check-out option offered by this property for your benefit and safety.

      In which languages can Shangri-La Kuala Lumpur's personnel communicate?

      Shangri-La Kuala Lumpur can speak in 6 languages and supports widely used languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

      What payment options are accepted at Shangri-La Kuala Lumpur?

      Shangri-La Kuala Lumpur supports up to 4, with payment card options including MasterCard, Visa, and American Express.

      What is the verified guest review consensus about Shangri-La Kuala Lumpur's pet services?

      100.0% of our past guest assessments have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Shangri-La Kuala Lumpur down in the review section.

      What is the typical rating that verified Solo travelers' have given to Shangri-La Kuala Lumpur?

      Past solo travelers that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 8.9. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

      What is the typical rating that past Families with young children have given to Shangri-La Kuala Lumpur?

      Past families with young children that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 9.1. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

      What is the typical rating that past Families with older children have given to Shangri-La Kuala Lumpur?

      Past families with older children that have stayed at this property have given Shangri-La Kuala Lumpur an average rating of 9.0. You can look up more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

      What is the nearest train, metro, or bus station to Shangri-La Kuala Lumpur?

      The nearest train, metro, or bus station is Medan Tuanku Monorail Station, 1033.64 m away from Shangri-La Kuala Lumpur.

      What popular shopping venues are nearby Shangri-La Kuala Lumpur?

      Shopping options in Shangri-La Kuala Lumpur’s Kuala Lumpur City Centre neighborhood comprises of Sungei Wang Plaza, Berjaya Times Square, and Suria KLCC.

      What is the closest airport to Shangri-La Kuala Lumpur?

      The closest airport to Shangri-La Kuala Lumpur is Malacca International Airport, 116.0 km away.

      What people love about Shangri-La Kuala Lumpur

      • 8.8

        Excellent
        Cleanliness

        "Great location, room was clean."

        Lim

        |

        July 2, 2023

      • 10

        Exceptional
        Cleanliness

        "Kids Really enjoy the stay and pool are very clean and not so crowded."

        Mohd

        |

        May 8, 2023

      • 8.8

        Excellent
        Location

        "Great city centre Hotel."

        James

        |

        June 6, 2023

      Property ranking|Compared to 10,157 Kuala Lumpur properties
      Room comfort score
      9.1/10
      Service score
      9.2/10
      Cleanliness score
      9.2/10
      Couples review score
      9.1/10
      Better than
      99
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      Better than
      98
      %
      of Kuala Lumpur properties
      More about Shangri-La Kuala Lumpur

      More about Shangri-La Kuala Lumpur

      From a business trip to a memorable vacation, the Shangri-La Kuala Lumpur is an excellent choice when choosing accommodations for your stay. Rated 5 stars, this hotel is perfect for experiencing a truly luxurious getaway for families, couples and business travelers. The rooms at this hotel overlook the city, giving you picturesque views of the city. This hotel is near landmarks and attractions such as Menara KL, Pavilion, Petronas Twin Towers, Super Park (Avenue K) and more.

      The hotel’s 662 guest rooms and suites are appointed with modern amenities and feature a unique blend of Asian-accented contemporary style. Combined with commanding views of the city, rooms provide an inviting ambiance for peace and relaxation, whether staying for business or leisure. For fuss free service and convenience, book a Horizon Club room or a suite and you will have access to the Horizon Club Lounge. Club guests will be able to enjoy private check-in and check-out, daily breakfast, Afternoon Tea, evening cocktails and canapes, all day soft beverages, Wi-Fi and broadband internet access, one complimentary suit pressing and shoe shine service as well as access to meeting room facilities for two hours per day.

      The hotel houses a serene spa, an impressive resort-style swimming pool, a fully equipped gym as well as shuttle service to key family friendly attractions for a fun bonding session. Get the most out of your stay and have a quick relaxing session at the Jacuzzi & Hydropool or Steam & Sauna rooms. The hotel also provides an around-the-clock front desk services and money exchange service, fronted by multilingual staff.

      China Town and Jalan Alor should be on your to-do list as they are both famous for its local delicacies and memorable night market experiences. If being in nature is your cup of tea, the Bukit Nanas Forest Reserve is just 10 minutes away from Shangri-La Kuala Lumpur. The popular ecotourism destination is known to be the city’s natural green lung and it’s great for adults and kids to explore. Shangri-La Kuala Lumpur is rated as having the best location and value for money compared to other properties in the city. Book now and enjoy the ultimate experience within the heart of the city.

      Show less

      Amenities and facilities

      Excellent
      Facilities

      8.9

      Most talked about facilities

      Breakfast

      390 mentions

      Food & Dining

      202 mentions

      Housekeeping

      148 mentions

      Swimming Pool

      139 mentions

      Languages spoken
      • English
      • Chinese [Cantonese]
      • Chinese [Mandarin]
      • Hindi
      • Malay
      • Tamil
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Fitness center
      • Garden
      • Hot tub
      • Massage
      • Sauna
      • Spa
      • Spa/sauna
      • Steamroom
      • Swimming pool [outdoor]
      • Ticket services
      • Tours
      • Yoga room
      Cleanliness and safety
      • Body thermometer
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Staff trained in safety protocol
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Bar
      • Breakfast [buffet]
      • Breakfast [continental]
      • Coffee shop
      • Kitchen
      • Poolside bar
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      Services and conveniences
      • Concierge
      • Contactless check-in/out
      • Convenience store
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Gift/souvenir shop
      • Laundry service
      • Lockers
      • Luggage storage
      • Postal service
      • Safety deposit boxes
      • Salon
      • Shops
      • Smoke-free property
      • Smoking area
      For the kids
      • Family room
      • Swimming pool [kids]
      Access
      • Check-in/out [express]
      • Check-in/out [private]
      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Car park [on-site]
      • Rental car
      • Shuttle service
      • Taxi service
      • Valet parking
      Available in all rooms
      • Air conditioning
      • Alarm clock
      • Bathrobes
      • Bathroom phone
      • Carpeting
      • Closet
      • Complimentary tea
      • Fitness club privileges
      • Free bottled water
      • Free instant coffee
      • Hair dryer
      • High floor
      • In-room safe box
      • Ironing facilities
      • LAN Internet in room [free]
      • Mini bar
      • Mirror
      • Non-smoking
      • Shower
      • Slippers
      • Smoke detector
      • Sofa
      • Swimming pool [direct access]
      • Telephone
      • Towels
      • TV [flat screen]
      • Wake-up service
      • Wi-Fi [free]

      Location

      11, Jalan Sultan Ismail, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250
      Excellent
      Location

      8.9

      Airports
      • Sultan Abdul Aziz Shah Airport (SZB)
        17.3 km 37 min drive
      • Kuala Lumpur International Airport (KUL)
        45.8 km 59 min drive
      Public transportation
      • Bukit Nanas Monorail Station
        320 m 6 min walk
      • LRT Train Station - Dang Wangi
        550 m 10 min walk
      Hospital or clinic
      • The dentist @ KL
        170 m
      Shopping
      • Pavilion Kuala Lumpur
        950 m
      Convenience store
      • On-site
      Cash withdrawal
      • ATM
        150 m

      What's nearby

      Popular landmarks
      • Menara Kuala Lumpur
        310 m
      • KLCC - Bukit Bintang Pedestrian Walkway
        690 m
      • Aquaria KLCC
        770 m
      • Petronas Twin Towers
        770 m
      • Jalan Alor
        820 m
      • Pavilion Kuala Lumpur
        950 m
      • KLCC Park
        950 m
      • Central Market
        1.5 km
      • Chinatown - Kuala Lumpur
        1.6 km
      • KL Bird Park
        2.4 km
      Nearby landmarks
      • CHARISMA jewellery
        130 m
      • Espanda
        140 m
      • Luna
        160 m
      • The dentist @ KL
        170 m
      • KL Tower Mini Zoo
        190 m
      • La Queen
        190 m
      • Hard Rock Café
        210 m
      • Legends
        220 m
      • Ruums
        220 m
      • Healy Mac's (KLCC)
        250 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Advance Purchase rates are subject to availability and cannot be applied to group bookings.
        Credit card prepayment for the full duration of the stay is required at the time of booking.
        Prepayment will not be refunded upon cancellation.
        Amendment to bookings is not allowed.
      • There is an additional meal charge for children. Please contact the property directly for more information.
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      • Reception open until00:00
      Getting around
      • Airport transfer fee350 MYR
      • Distance from city center0.1 Km
      • Travel time to airport (minutes)45
      Extras
      • Breakfast charge (unless included in room price)98 MYR
      • Daily Internet/Wi-Fi fee0 MYR
      The property
      • Non-smoking rooms/floorsno
      • Number of bars/lounges3
      • Number of floors28
      • Number of restaurants4
      • Number of rooms 662
      • Room voltage220
      • Year property opened1984
      • Most recent renovation2009
      Parking
      • Daily parking fee0 MYR

      Property announcements


      5 Food & Dining Options:

      Lemon Garden Cafe
      Menu : Buffet

      Lemon Garden 2Go
      Cuisine : Continental snacks

      Arthur's Bar & Grill
      Cuisine : Local & International

      Lobby Lounge
      Cuisine: Snacks & Beverage, Afternoon tea

      Shang Palace
      Cuisine: Cantonese

      Zipangu
      Cuisine: Japanese
      Menu: ala carte

      The breakfast rate will be RM98.00 from 5th May 2022 onwards.

      Reviews of Shangri-La Kuala Lumpur from real guests

      Provided by verified guests of Agoda
      8.9
      Cleanliness9.2
      Service9.2
      Room comfort and quality9.1
      Facilities8.9
      Location8.9
      Value for money8.6
      High score for Kuala Lumpur
      Rating
      9+ Exceptional (2,296)
      8-9 Excellent (916)
      7-8 Very Good (653)
      6-7 Good (160)
      <6 Below Expectation (134)

      Show reviews that mention 

      Showing 4,159 verified guest comments
      12345
      10.0
      Exceptional
      Mohd from Malaysia
      Family with young children
      Family Executive King
      Stayed 1 night in April 2023

      Ramadan Stay”

      Staff from reception already helpful. They settle my sahur since I purchased with Breakfast but then they allowed us to pick Sahur menu for kids as well. Room are very clean and spacious with very thougfull for kids choc and juices. Kids Really enjoy the stay and pool are very clean and not so crowded. Definately will go back

      Reviewed May 08, 2023
      10.0
      Exceptional
      Sandy from Malaysia
      Family with young children
      Family Premier Suite
      Stayed 1 night in March 2022

      Superb hotel if u are travelling with kids!”

      We stayed in the Family Premier Suite and we had access to the Horizon Club which is really spacious with sofa sets and comfortable with minimal crowd for dining in. So if u are travelling with young children or infants then this is the place u should stay in where buffet dining is all included and you are not worried about your children walking and exploring around the area. Room is superb clean and comfy and the kids tent was awesome. My boy loves it! Last but not least customer service is excellent and staff were really friendly and helpful. I had requested the hotel to arrange for taking the delivery of my baby’s celebration cake as I was arriving late to the hotel. The staff took the cake and placed in our room and that really solved our hassle of rushing to the hotel. Thank you so much Shangrila…we had a wonderful staycation with our 2 boys!

      Reviewed March 13, 2022
      10.0
      Exceptional
      Esther from Singapore
      Family with young children
      Family Premier Suite
      Stayed 3 nights in December 2022

      Superb, memorable stay! ”

      We are a couple travelling with a young toddler, and our stay in this hotel has been nothing but spectacular. Firstly, it’s a kid-friendly hotel that is generous with any special requests that we have (for e.g. extra bottles of water etc). The staff are very polite and helpful; we really appreciate it very much. Also, we had breakfast at the lemon garden cafe + horizon club lounge on separate days and the spread is great. Food is delicious. In-room dining also did a great job and the food was tasty(I personally liked the Ipoh hor fun very much). Pls continue to keep up the good work and friendly sincerity. 👍🏻 highly recommended for families with young children! Stay in the premier suite that comes with a tent too. 🤩

      Reviewed December 18, 2022
      9.6
      Exceptional
      Shaun from Singapore
      Family with young children
      Executive King Room
      Stayed 3 nights in October 2022

      Centrally located and nice hotel to return to”

      Our family (2 seniors 2 adults and 1 three yo) booked two rooms here for our stay. We enjoyed the experience of staying at this hotel and the bountiful breakfast. Hotel room wise is nice. We liked the ambience and the view. Bed was really comfortable. While the pillows were too soft for our liking we liked the fact that the hotel actually places a spare firmer pillow in the wardrobe. The uniforms of the staff and their friendly attitudes really made our day when we come back from a day of shopping and sightseeing. Location wise is really central. Right next to KL tower and about 10mins walk to the Monorail station. It’s also about 10mins walk to the Hop on Hop off tourist bus stop that has a guide stationed there to take bookings. But this location isn’t good if you’re travelling with strollers or elderly who can’t walk much. The monorail doesn’t have lift access to the platform which made carrying a tired toddler on his stroller a living hell. Otherwise if you’re driving or grabbing around it’s near many key attractions. Food. Love it! Love the breakfast spread and the quality of the food. We weren’t there on the weekend so we didn’t get to experience the hotel’s kids programme.

      Reviewed October 23, 2022
      10.0
      Exceptional
      Muzammil from Singapore
      Family with young children
      Premier Selection Suite
      Stayed 2 nights in December 2022

      Value for money”

      Hotel staff go extra mile to make our stay as comfortable as possible. Paying that extra fees for Horizon Club was worth it. Though the building is old, the Shangri-La charm can still be felt throughout our stay. Location isn’t as fantastic by foot but 15 min walk to KLCC and pavilion is ok. Breakfast spread is decent and food quality is also good.

      Reviewed December 23, 2022
      12345
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