Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, Sofitel Macau at Ponte 16 Hotel in Macau
1 bedroom - Bed, Sofitel Macau at Ponte 16 Hotel in Macau
Lobby, Sofitel Macau at Ponte 16 Hotel in Macau
Interior view, Sofitel Macau at Ponte 16 Hotel in Macau
Interior view, Sofitel Macau at Ponte 16 Hotel in Macau
Swimming pool [outdoor], Sofitel Macau at Ponte 16 Hotel in Macau
Swimming pool [outdoor], Sofitel Macau at Ponte 16 Hotel in Macau

Removed from saved list

8.7

Excellent

14,817 reviews

14,817 reviews

Housekeeping80
Breakfast48
View37
See map
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Casino Ponte 16
20 m
Sound of the Century Museum
200 m
Gramophone Museum
230 m
Nv Chang Miao
340 m
Koi Kei Shop
360 m
Popular landmarks
Ruins of St. Paul's
490 m
Senado Square
560 m
Historic Centre of Macau
560 m
Monte Forte (Fortaleza do Monte)
640 m
Grand Lisboa Casino
1.1 km
Closest landmarks
Wanzai Port
330 m
Tong Shan Tang Second Clinic
370 m
Iao Son
380 m
St. Joseph's Seminary and Church
410 m
Macau Soul
420 m

Sofitel Macau at Ponte 16 Hotel

Rua do Visconde Paco de Arcos, Macau City, Macau, Macau SAR, China - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Macau City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

710 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

14 travelers have booked today.

Value for money8.2
Distance to city center1 km
Location rating8.5
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport6.0 km

Rooms available at Sofitel Macau at Ponte 16 Hotel

Excellent
Room comfort & quality

8.7

1 bedroom
...
  • Room size: 120 m²/1292 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Mansion at Sofitel, 2 Bedrooms, Club Sofitel Access
...
  • Room size: 140 m²/1507 ft²
  • River view
  • 1 king bed & 2 single beds
Enter dates to see prices
Luxury Twin room
...
  • Room size: 37 m²/398 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Junior Suite, 1 King Bed
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Twin City View
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King City View
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed
Enter dates to see prices
PRESTIGE SUITE, 1 King Size Bed, Club Millésime Access
...
  • Room size: 80 m²/861 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views
...
  • Room size: 37 m²/398 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club Superior Room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 king bed or 1 single bed
Enter dates to see prices
Luxury King Room with River View
...
  • Room size: 37 m²/398 ft²
  • River view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Sofitel Macau at Ponte 16 Hotel offer spa services?

You can benefit from your stay at Sofitel Macau at Ponte 16 Hotel all the more by enjoying the property's available spa services that are offered for all its valuable guests to make your evening far better.

Does Sofitel Macau at Ponte 16 Hotel offer laundry services?

Yes! Sofitel Macau at Ponte 16 Hotel includes laundry service at your grasp and even hot water linen and laundry washing for whenever you need your favorite outfits clean and fresh all throughout your trip. Please contact the property for more information.

Does Sofitel Macau at Ponte 16 Hotel offer dry cleaning services?

Yes! Sofitel Macau at Ponte 16 Hotel features dry cleaning service that is accessible all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.

What measures does Sofitel Macau at Ponte 16 Hotel take in terms of hygiene, safety, and cleanliness?

Sofitel Macau at Ponte 16 Hotel fulfill our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes well equipped with free face masks, staff trained in safety protocol, body thermometer, first aid kit, temperature check for guests and staff, sterilizing equipment, and doctor/nurse on call for all rounded safety precautions and hygiene protocols.

Are there ATM on-site at Sofitel Macau at Ponte 16 Hotel?

Absolutely! The perks of staying at Sofitel Macau at Ponte 16 Hotel include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your vacation.

What interesting attractions are close by Sofitel Macau at Ponte 16 Hotel that are in walking range?

While residing at Sofitel Macau at Ponte 16 Hotel, jump start your getaway by checking out the closest points of interest that are within close proximity to the property which include Casino Ponte 16, Sound of the Century Museum, and Gramophone Museum.

What public parks are within range of Sofitel Macau at Ponte 16 Hotel?

While remaining at Sofitel Macau at Ponte 16 Hotel, take joy in your early morning or evening wander at nearby park which include S. Francisco Garden, Vasco da Gama Garden, and The Praia Park.

What are the property's policies for children's bedding at Sofitel Macau at Ponte 16 Hotel?

Sofitel Macau at Ponte 16 Hotel's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

What is the typical rating that verified Solo travelers' have given to Sofitel Macau at Ponte 16 Hotel?

Past solo travelers that have stayed at this property have given Sofitel Macau at Ponte 16 Hotel an average rating of 8.4. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Sofitel Macau at Ponte 16 Hotel?

Past business travelers that have stayed at this property have given Sofitel Macau at Ponte 16 Hotel an average rating of 8.3. You can look up more detailed customer evaluations and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Group travelers have given to Sofitel Macau at Ponte 16 Hotel?

Past group travelers that have stayed at this property have given Sofitel Macau at Ponte 16 Hotel an average rating of 8.5. You can find more detailed customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

See map

Explore the neighborhood

What people love about Sofitel Macau at Ponte 16 Hotel

  • 9.2

    Exceptional
    Spaciousness

    "Clean and spacious room."

    Lisa

    |

    May 12, 2023

  • 9.2

    Exceptional
    Cleanliness

    "It was very clean."

    sieng

    |

    May 1, 2023

  • 10

    Exceptional
    Staff 

    "Staff are all nice and good location"

    Reymilyn

    |

    June 30, 2023

Overall rating:

8.7

Excellent
14,817 reviews
Cleanliness
8.7
Facilities
8.2
Location
8.5
Read all reviews >
What travelers say they love:
Breakfast was very good with variety of Asian and European d...
Krystsina from United States
Family with older children
More about Sofitel Macau at Ponte 16 Hotel

More about Sofitel Macau at Ponte 16 Hotel

Sofitel Macau at Ponte 16 Hotel

For travelers who want to take in the sights and sounds of Macau, Sofitel Macau at Ponte 16 Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Macau has to offer. Are you seeking the true Macau? Experiencing the best of the city's culture is easy with a stay at Sofitel Macau at Ponte 16 Hotel, located merely 490 m from Ruins of St. Paul's.
Enjoy all that Sofitel Macau at Ponte 16 Hotel has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Macau is made even more convenient with the taxi and shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Sofitel Macau at Ponte 16 Hotel.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Sofitel Macau at Ponte 16 Hotel provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Sofitel Macau at Ponte 16 Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Sofitel Macau at Ponte 16 Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms, bar and casino.
Fill your days with the array of activities and facilities offered at Sofitel Macau at Ponte 16 Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Sofitel Macau at Ponte 16 Hotel, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Macau! If gambling is your game, then stop by Casino at Venetian Macao only 5.9 km away, where games of chance are available to adults.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

139 mentions

Breakfast

104 mentions

Food & Dining

69 mentions

Swimming Pool

52 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Casino
  • Fitness center
  • Foot bath
  • Garden
  • Hammam
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Air purifier
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • DVD/CD player
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
Mistral
  • Cuisine: International
Privé
  • Cuisine: French
Le Chinois
  • Cuisine: Chinese

Location

Rua do Visconde Paco de Arcos, Macau City, Macau, Macau SAR, China
Excellent
Location

8.5

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    6.0 km
  • Zhuhai Jinwan Airport (ZUH) - China
    26.7 km
Public transportation
  • Guia Cable Car
    1.6 km
Hospital or clinic
  • Tong Shan Tang Second Clinic
    370 m
Convenience store
  • 7 Eleven
    430 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ruins of St. Paul's
    490 m
  • Senado Square
    560 m
  • Historic Centre of Macau
    560 m
  • Monte Forte (Fortaleza do Monte)
    640 m
  • Grand Lisboa Casino
    1.1 km
  • St. Dominic's Church
    1.2 km
  • A-Ma Temple
    1.3 km
  • Macau Tower Convention & Entertainment Centre
    1.9 km
  • Macao Museum
    2.2 km
  • Casino at Venetian Macao
    6.0 km
Nearby landmarks
  • Casino Ponte 16
    20 m
  • Sound of the Century Museum
    200 m
  • Gramophone Museum
    230 m
  • Wanzai Port
    330 m
  • Nv Chang Miao
    340 m
  • Koi Kei Shop
    360 m
  • Pawnshop Museum
    360 m
  • Choi Heong Yuen
    370 m
  • Tong Shan Tang Second Clinic
    370 m
  • Iao Son
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Shuttle service to Border Gate is available from 10:00 AM to 7:00 PM.
  • Early check-in and late check-out is subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Airport transfer fee525 MOP
  • Distance from city center1 km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)185 MOP
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors18
  • Number of restaurants3
  • Number of rooms 408
  • Room voltage220
  • Year property opened2007

Property announcements

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

As part of Accor’s Planet 21 commitment to protect our environment and in line with the Government’s initiative to discourage the use of single-use plastics. The property are reducing the reliance of single-use plastics such as toothbrush, comb, loofah, razor, nail file and shoe brush, etc. These disposable amenities will no longer be provided unless requested by guest.
Join property eco-efforts with simple actions such as traveling with reusable daily necessities. However, property are pleased to provide the item if the guest requiring. Simply call the Service Center and inform staff to get the disposable amenities.

Reviews of Sofitel Macau at Ponte 16 Hotel from real guests

Provided by verified guests of Agoda
8.4
Cleanliness8.7
Facilities8.2
Location8.5
Room comfort and quality8.7
Service8.6
Value for money8.2
High score for Macau
Rating
9+ Exceptional (1,481)
8-9 Excellent (1,026)
7-8 Very Good (1,049)
6-7 Good (332)
<6 Below Expectation (289)
Time of the year
Mar - May (927)
Jun - Aug (1,150)
Sep - Nov (1,073)
Dec - Feb (1,027)

Show reviews that mention 

Showing 4,177 verified guest comments
12345
10.0
Exceptional
Maria from Hong Kong SAR, China
Couple
Superior King City View
Stayed 2 nights in January 2023

Exceptional”

Just take about 15 min. walk from the hotel to most of the sightseeing. In the front of the hotel, different bus routes take you farther to other parts of Macau.

Reviewed January 26, 2023

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10.0
Exceptional
chen from China
Couple
Superior King City View
Stayed 1 night in January 2020

Great service and convenient location”

I was there with my boyfriend for the weekend. We ordered a no smoking room. The first room assigned to us smells like smoking room anyway. However, after I called, they immediately transferred us to another room with a better view. I was very pleased with their management. It was a pleasant stay.

Reviewed January 16, 2020

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10.0
Exceptional
Tigi from United States
Family with young children
Junior Suite, 1 King Bed
Stayed 2 nights in May 2022

Nice hotel ”

The service was very good and the hotel is very clean, highly recommend.

Reviewed May 23, 2022

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9.6
Exceptional
Michael from United States
Solo traveler
Stayed 2 nights in January 2020

Simply Stunning.”

The first thing that stood out was the 100 people waiting in line right out front waiting to get on a tour bus. Apparently, this is the pickup point to take many people back to the Mainland China border. Waaaay to much chaos just walk-ing up to the place! However it gets better. The hotel is gorgeous, well appointed and the staff were welcoming. I guess I’m just used to someone showing me to my room when I first check in, but maybe it’s different in Macau...as most things are. I was sent a Sofitel review by email and the only complaint was the pillows were not what I was used to. No biggie. They do have a sleep menu, but I don’t feel like for the price paid I should have to spend more on different pillows. I mean this is the Sofitel after all and if you’re broke you’re probably not staying here! After submitting the review online I got a call in my room 20 minutes later suggesting some different pillows no charge and they would be bringing them right up! 5 stars for service.

Reviewed January 14, 2020

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10.0
Exceptional
Analyn from Philippines
Family with young children
Superior Twin City View
Stayed 2 nights in June 2022

Exceptional”

The place is awesome and very accessible. Staffs are friendly and approachable . A good value for money.

Reviewed June 05, 2022

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10.0
Exceptional
Leilette from Macau SAR, China
Family with young children
Junior Suite, 1 King Bed
Stayed 2 nights in August 2020

Great experience”

Its our 2nd booking and Sofitel is my daughter's choice. Aside from the friendly staff, the welcome mini cakes was appreciated. The free upgrade was unexpected 👍 Can't stay away from the pool 5/5 score for a great experience 😍😍😍

Reviewed August 07, 2020

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10.0
Exceptional
kimberly from Macau SAR, China
Couple
Superior Room
Stayed 2 nights in August 2021

Exceptional”

Very nice hotel and accommodating staffs. Special thanks to Victor, Eric and Maria for making our stay extra special with all the complementaries and services they offered.

Reviewed August 19, 2021

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10.0
Exceptional
Gloria from Macau SAR, China
Family with young children
Superior Twin City View
Stayed 1 night in October 2020

Exceptional”

The staff was awesome and kind, they make you feel like home! They have passion for their job, with lots of smiles.

Reviewed October 03, 2020

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Dear Gloria, Thank you for choosing to stay with us at Sofitel Macau and its a big delight by reading your satisfaction from recent stay. I will definitely share your feedback with the service team and I believe this will give the team a lot more confidence in delivering our promise to guest experience in Sofitel. Thank you again for your kind sharing and we can't wait to welcome your next arrival. All the best, Dawn Yu Guest Experience Director Sofitel Macau at Ponte 16

Responded October 05, 2020
Sofitel Macau at Ponte 16 Hotel
10.0
Exceptional
iengieng from Macau SAR, China
Solo traveler
Superior King City View
Stayed 1 night in December 2022

Exceptional”

Ronald at the Reception 👍🏻

Reviewed December 15, 2022

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10.0
Exceptional
Jean from Philippines
Family with young children
Mansion at Sofitel, 2 Bedrooms, Club Sofitel Access
Stayed 3 nights in December 2019

Exceptional”

We stayed in the 2 bedroom mansion. Facilities were amazing. Very friendly and helpful staffs. Highly recommended. We’ll definitely go back

Reviewed January 05, 2020

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10.0
Exceptional
Jean from Philippines
Family with young children
Superior King City View
Stayed 3 nights in December 2019

Exceptional”

Very nice hotel, friendly, accomodating and helpful staffs. There is a free shuttle service from the ferry terminal.

Reviewed January 05, 2020

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9.2
Exceptional
Nesmie from Macau SAR, China
Family with teens
PRESTIGE SUITE, 1 King Size Bed, Club Millésime Access
Stayed 2 nights in December 2021

Best Lounge staff ever!”

All the staffs from the lounge are very nice and went way beyond our expectation. The rooms are big though some functionalities such as speakers in the whole room does not work due to age of the room facilities. But the rest are OK.. the best stuff to look forward to are the jacuzzi, karaoke room, and lounge

Reviewed April 29, 2022

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10.0
Exceptional
Marc from China
Solo traveler
Superior King City View
Stayed 3 nights in September 2019

Great place to stay”

located in the old town area, very close to local F&B and some landscape.

Reviewed January 16, 2020

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9.6
Exceptional
Andrew from Hong Kong SAR, China
Solo traveler
Superior King City View
Stayed 1 night in March 2020

Superbly friendly and helpful staff”

Nothing was too much for staff here - they listened and helped on any matter. Shame there was no room service and I wasn’t told - but really they made me feel home from home with the friendliness

Reviewed March 15, 2020

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Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to leave us such a positive feedback. It is great to hear that you have overall enjoyed your stay, especially with the high quality of service. It is the service that defines us and we are proud to have all of the staffs on board to create that special home away from home feeling. When you are returning to Macau in the near future, please do not hesitate to contact us directly and we look forward to welcome you back. Best regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Responded March 16, 2020
Sofitel Macau at Ponte 16 Hotel
10.0
Exceptional
Riona from Macau SAR, China
Family with young children
Superior King City View
Stayed 1 night in October 2021

Exceptional”

I love their sraffs very approachable and smart

Reviewed November 02, 2021

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8.4
Excellent
Kaixin from United States
Solo traveler
Superior Twin City View
Stayed 2 nights in May 2021

This is a hotel of a certain age, but I give it a 4-star recommendation given its location and the attitude of the staff service.”

This is a hotel of some age and overall has some dated. I did not enter the casino downstairs, so I will not have a review of the casino here. Some of the rooms in this hotel may have a locked door between them and the room next door. After the first night I realized that the soundproofing of this door was very bad, I went to bed early at night and the guests next door came back to the room in the early hours of the morning and talked loudly and I could hear them playing "double sports", after talking to the receptionist they decided to upgrade us to an upstairs suite with an ocean view and made sure no one was staying next door. The first thing I felt when I came to the room upstairs was that the whole room was much more airy, and the guest room was not stuffy or humid, so I was very comfortable, but on the second night I could still hear guests passing by and talking in the hallway. The hotel is very close to all the famous attractions in Macau, and there are many delicious small stores nearby. A convenience store is located on the right after getting off the elevator from the hotel lobby, and a bus stop is in front of the hotel, all of which seem very convenient. The hotel has a bus that leaves for the Border Gate every day starting at 10am, which is convenient for those who want to go to Zhuhai. But if you want to go to the airport, it's a nightmare. Besides taking a taxi to the airport, the map recommends that the best route to the airport is to take a bus detour to Border Gate, then take bus 51 to reach the Macau University of Science and Technology station next to the airport, where it takes more than 10 minutes to walk to the airport, and I still recommend taking a one-stop tram to reach the airport. I give this hotel a 4-star recommendation given its location on the Macau peninsula and the excellent service of the staff and the speed with which they handled issues.

Reviewed May 09, 2021

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10.0
Exceptional
panumas from Thailand
Business traveler
Superior Twin City View
Stayed 2 nights in January 2020

Good Location to stay”

Good location to stay

Reviewed January 10, 2020

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8.0
Excellent
Chris from Hong Kong SAR, China
Group
Superior Twin City View
Stayed 2 nights in January 2023

Happy stay”

A bit old environment but staff is friendly and helpful. Room is clean and I love the shampoo and conditioner keeping my hair smooth. We were luckily upgraded to suite as we arrived hotel around mid night. I don't have to wait my friend to get washed as there is two nice bathrooms. The location is quite good and easy to go anywhere. A bit disappointed there was no gift from hotel as I remarked birthday celebration. Location: 9 Hygiene: 9 Hospitality:8 Facility: 8 CP value:8

Reviewed February 03, 2023

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8.4
Excellent
Wai from Hong Kong SAR, China
Family with teens
Superior King City View
Stayed 2 nights in January 2023

Friendly and helpful staff”

The hotel itself is old, but clean and convenient location. Staffs are friendly and helpful.

Reviewed February 04, 2023

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8.8
Excellent
Beverly from Macau SAR, China
Couple
Junior Suite, 1 King Bed
Stayed 2 nights in September 2021

Great experience! ”

Staff are nice, location is good near to centre! Room is clean and big! We are upgraded to mansion which is nice! Amenities excellent.

Reviewed December 30, 2021

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