
Sugar Palm Grand Hillside Hotel (SHA Plus+)
Make your best journey to Phuket with the promised standard of SHA Plus, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Kata part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

SHA Plus Certified
More than 70% of SHA-certified establishment employees have been vaccinated.
Front desk [24-hour]
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Hot tub
Swimming pool [outdoor]
Luggage storage
Contactless check-in/out
Amazing View from the Jacuzzi Room”
It was my first overseas trip in 3 years that I had been looking forward to, as I had been enduring the pandemic. The result was a great success. First of all, the price was reasonable, and the spacious balcony of the clean room had a jacuzzi, where I could relax while enjoying the sunset ocean view and drinking alcohol. The location is a little uphill from the main road, but I didn't mind. It's about a 5-minute walk to the beach and right in front of the downtown area, so I think it's perfect. On the last day, I wanted a late checkout, but it was fully booked, so they told me to use the fitness room for free. I was able to use this fitness room like a private room and comfortably take a shower and pack up before leaving. The only thing that was not a complaint but a question was the towel exchange method, but they would exchange it if I asked, so there was no problem. The price, location, and facilities were all satisfactory for me, and I was very satisfied. I have also made a reservation for next year, so if possible, I would like to request the same room.
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Beautiful property and great staff ”
I'd highly recommend staying here. The property is beautiful (especially the infinity pools) and very well maintained. The staff are exceptional, especially the ladies at reception who went above and beyond to help us when a driver didn't turn up at the time he was supposed to. It is a long, steep walk to the rooms at the top of property but we are young and fit, so that was okay for us. Overall, great value for money and a wonderful place to stay.
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Well located and spacious ”
Sugar Palm is very well located. It's a short and easy walk up the slope, away from the noise of the busy street. Many good restaurants, pharmacies, mini marts, etc are within walking distance. Medical clinic is almost next door. Kata beach access (unless you stay at Club Med, otherwise access is only either the northern or southern end of the beach) is under 10 mins walk. Kata Noi beach is 20 mins walk. Room is spacious, shower power is good, but it's a little weird for the bathroom door to be in the middle (of the bathroom), making it a little cramp to enter/exit. TV channel guide doesn't tally with what is shown on the TV. Jacuzzi tub at the balcony is good but not much privacy when I can clearly hear the conversations of the guests in the next room's balcony. There was a weird smell coming from their balcony and I wasn't sure if they were smoking, but someone definitely smoked in the lift on our last day there. We were provided with lots of mineral water and toiletries. Fridge is huge and has a freezer! There was a wide variety of food for breakfast and they were good, but there were a few flies here and there. Nice and decent sized swimming pool (for swimming laps), with 2 other pools for kids. Lastly, the 5 stray cats that frequent this hotel won my heart.
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Love this hotel ”
Third stay at this hotel and I still love it! Great staff and brilliant value for money. Got a free upgrade to the pool access room which was fab! Can't wait for the next visit.
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Beautiful”
I went there at the beginning of the year, but there were no foreign tourists due to the coronavirus, so it was quiet. The whole Kata Beach feels like that. However, the hotel staff was good. They cleaned the room every day and replenished the amenities. There were soap, shower gel, shampoo, toothbrush, cotton swabs, and shower caps. There is a separate bathtub and shower, and the bathtub is spacious. I was given a room on a high floor, and it happened to be a corner room, so I could see the sea and the town from the balcony. It was very comfortable. I noticed at night that there are some areas in the room where the lights do not turn on, so it feels a little dark. It takes less than 5 minutes to walk to the beach, but as mentioned in the reviews, it is built on a steep slope, so you have to climb a steep slope a little on the way back. The downside is that for some reason, the door key had an error and couldn't open every day when I returned from the beach to the room. I had to inform them through the internal line in front of the elevator or go to the reception. It's usually something that can be used during the stay... Maybe they reset it every day at noon? I'm not sure if other people had the same experience because there weren't many guests. It's typical of Thailand, I guess.
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Dear Valued Guests, Greetings from Sugar Palm Grand Hillside! Thank you for your comment and recommendation. We appreciate your kindness. As for the keycard problem. We took immediate action on the keycard issue. Unfortunately, there was a technical problem during that period and our IT team took action and fixed the problem. We apologize for the inconvenience this was caused you. Best Regards, SPGH Team
Best view in Kata.”
Top reception speaking excellent english.. Most helpful in renting the correct scooter. Good pools in a quiet location. The best beachside restaurants in the old Thai styles very close by. The highlight of our stay...Good tidy clean room on the 6th level.. Room 610 the best ever.. We stayed here for three days as it is our practice to move hotels every couple of days to have lots of different experiences... Highly recommended
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Very good hotel to stay”
I’ve been returning this hotel for almost every year when we visited Phuket, in Kata, this is one of the most convenient, quiet with good staff service hotel here. We love every time we visited the hotel. Though the hotel room is a bit out-dated but it’s really value for money.
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Great stay at Sugar Palm Grand Hillside”
We loved the stay at Sugar Palm. Our room was spacious, clean and nice. Breakfast was good. Please note that you can't access the rooms at the top of the hill by elevator. You have to climb the stairs at the last part. We asked to change our room to the lower part of the hotel. WIFI is a little bit slow, especially in the afternoon. The location of this hotel is really good. About 5 minutes to the beach and restaurants.
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Best hotel In Phuket”
I’ve thoroughly enjoyed my stay in the biggest deluxe room with direct access to pool & great views of the Kata area & beach as it is situated atop a hill side. Staff Khun Joy & everyone else were all very helpful & accommodating throughout my stay. It has a jacuzzi bath tub in every deluxe room & balcony as well to enjoy. Reasonably priced during my VTL stay & escape from the hustle & bustle of city life. Truly an beautiful & rejuvenating experience as the beaches are just a hop & skip away… couldn’t ask for more!! Truly Agoda needs to rate This place a 10 star!! - agoda VIP Edwin H
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Great value for money! Close to the beach”
I was worried that the hill would be tiring to climb, but it wasn't too bad! There are many delicious restaurants nearby and the beach is very close! The facilities are a bit old, but clean and tidy. The staff are also very friendly!
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Great stay”
We had a lovely stay, almost a month. The staff are very helpful and friendly. The room is comfortable and spacious. The location is perfect with everything you need in walking distance. It is on a hill but it is not a difficult hill for us.
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Exceptional”
The hotel is great. Everything about it is GREAT - location, cleanliness, pools, comfy bed, lovely big bath tubs, views. Booked initially for 2 nights ended up staying for a week all up. Highly recommend!!
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Nice stay”
We really liked the hotel and everything is nice. Just one bad experience where we told them to clean our room but when we arrive in our the room was still messy and the cleaners already went home. The location is quite close to Kata Beach, just a few mins walk. There's free mini bar too
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Sweet Place — Just Needs Some Fixing”
Really, it's a gorgeous place. First of all, don't click on the extra charges for the fitness, because the fitness room is actually free, so those are misleading. We were able to upgrade our room to poolside, and we were quite lucky to have a clean pool (not all of them looked clean). The room was gorgeous — really nicely prepared and cleaned. We loved it! The pool was divine. The breakfast was decent. The fitness room was a bit disappointing with broken and aging equipment. The location is fantastic, of course. You can't go wrong here... definitely recommend going poolside if you can.
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Exceptional”
Gorgeous hotel with great swimming pools. Right by some really nice restaurants (particularly for seafood) and just 5 minute walk to the beach! The staff were so helpful and also was a very nice touch to have some complimentary drinks in the fridge each day. Would definitely recommend!
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Great Hillside view 10 minutes from Kata Beach”
Great view over Kata and Kata Beach and less than 10 minutes walk from Kata Beach. Walking back up can be a challenge due to the steep hill. I guess that's the reason they call it Hillside and has such a good view. Lost count of all the pools. Rooms are OK. Enough room and big comfortable beds. Spacious balcony you can sit and relax on. The small desk with chair in the room is handy. Staff were very friendly and helpful!
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Exceptional”
Third time we have stayed here. Excellent every time. We will definitely be back!
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Large rooms Excellent pool ”
Less noisy Private area Pools are great Of course if you wanna stay in quite and if you love privacy this the best place to go for But you have to walk 200 metres to reach room it’s bit location on the hill will not recommend for elderly persons and guys with kids
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Great hotel! ”
I love this hotel! I've stayed twice in the last year and will stay every time we visit Phuket. The staff are so friendly, especially those on breakfast. The spa bath on the balcony is an absolute treat. Such amazing value for money!
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Why not ?”
Great location and up the quieter end of Kata Beach but 2-3 mins walk only to the actual beach . Pools are great and it’s super quiet and the garden flowers look lovely . The hotel is not new but absolutely incredible value for money . I’m coming back at Easter and definitely staying here . I miss Kata Beach market already and it’s only been a day . Miss my coconut smoothie for breakfast
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