This property is in high demand!
Booked 5 times in last 24 hr
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Sea-view rooms and window seats look out over sunsets, the marina, the...
I love the view can see d sunset from my room view.

- Kids stay busy with pool slides, bouncers, train rides, playground tim...
The kids enjoy staying here especially the pool.

- Three pools across Magellan, Marina, and Pacific give more space to sw...
The kids enjoy staying here especially the pool.

- The small private beach and pier bring easy sunset walks, fish spottin...

- Spacious grounds, marina paths, landscaped gardens, and seaside walkwa...
Private beach
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Booked 5 times in last 24 hr
Nearest transportation options
•
South Bus Terminal is within 1.47 km
•
Sembulan Sekretariat Train Station Sembulan Sabah Station is within 1.52 km
Location rating score
| Value for money | 8.5 |
| Distance to city center | 3 km |
| Location rating | 8.8 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 4.8 km |
8.7
Excellent
8.5
Excellent
8.1
Excellent
8.7
Excellent
8.1
Excellent
8.7
Excellent
8.5
Excellent
8.6
Excellent
8.5
Excellent
The Pacific Sutera Hotel has a variety of restaurant and food options for you to experience while lounging at this property, which include Buffet in restaurant, Asian cuisine, Chinese cuisine, Western cuisine, and International cuisine.
Experience your vacation the best way possible with The Pacific Sutera Hotel's bar and poolside bar available right in front of your doorstep for whenever you need a drink or two.
For your convenience when traveling around the city, The Pacific Sutera Hotel provides shuttle service right where you need it making it easy for you to get to places effortlessly.
While relaxing at The Pacific Sutera Hotel, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.
The Pacific Sutera Hotel presents a variety of entertainment facilities consisting of billiards, games room, and bowling alley to keep you busy and entertained throughout your stay here.
Yes! The Pacific Sutera Hotel provides dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.
Absolutely! The benefits of staying at The Pacific Sutera Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.
The typical room rate for The Pacific Sutera Hotel in the past month is 774.03 MYR, compared to city's average of 217.77 MYR.
The Pacific Sutera Hotel supports up to 5, with payment card options consisting of MasterCard, UnionPay, American Express, and Visa.
Verified families with young children that have stayed at this property have given The Pacific Sutera Hotel an average rating of 8.6. You can look up more specific customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
The Pacific Sutera Hotel’s local community is Central Business District which consists of popular restaurants such as D'Lengkuas Restaurant, Grace Square, Restoran D' Malindo, and Sembulan Lobster Restaurant.
Prices drop the moment you sign in!

The The Pacific Sutera Hotel in Kota Kinabalu: What makes it worth the stay
Experience a seamless blend of coastal beauty and urban convenience at The Pacific Sutera Hotel, a premier destination in Kota Kinabalu designed for both relaxing getaways and productive business trips. Established in 1999, this expansive retreat offers 497 well appointed rooms, ensuring a comfortable sanctuary for every traveler. Its strategic location is a highlight, situated just 3 km from the vibrant city center and a quick 10 minute drive from the airport, making it an ideal choice for those who value accessibility. Families will find the atmosphere particularly welcoming, as the hotel maintains a generous child policy allowing children between the ages of 3 to 12 to stay free of charge. Whether you are visiting for the stunning Sabah sunsets or a corporate event, you can find the perfect room available on Agoda to suit your needs. From the moment you arrive, the balance of luxury and warmth makes it easy to see why so many guests choose to book on Agoda for their stay. Discover the magic of the region while enjoying the refined hospitality and spacious accommodations that define the experience at The Pacific Sutera Hotel.
The The Pacific Sutera Hotel in Kota Kinabalu: What makes it worth the stay
Experience a seamless blend of coastal luxury and urban convenience at The Pacific Sutera Hotel, a premier 5.0 star destination designed for both discerning business travelers and families seeking a tropical escape. Established in 1999, this expansive resort offers 497 elegantly appointed rooms that serve as a serene sanctuary amidst the vibrant energy of Kota Kinabalu. Its strategic location ensures you are never far from the action, situated just 3 km from the city center and a quick 10 minute drive from the airport, making it an ideal choice for those who value efficiency without sacrificing comfort. Families will find the stay particularly inviting thanks to a welcoming child policy that allows children between the ages of 3 to 12 to stay free of charge. Whether you are visiting for a high powered corporate meeting or a relaxing seaside holiday, you can find the perfect room and the best available rates when you book on Agoda. From the moment you arrive, the sophisticated atmosphere and world class service make it clear why this property remains a landmark of hospitality in the region. Secure your getaway today through Agoda and discover the timeless charm of The Pacific Sutera Hotel, where every detail is crafted to ensure a memorable Malaysian experience.
Check-in and Check-out at The Pacific Sutera Hotel: Key timings for your stay
Planning your arrival at The Pacific Sutera Hotel is simple to ensure you maximize your time in Kota Kinabalu. Guests can check in starting from 03:00 PM, allowing you to settle into your room before exploring the resort. When it is time to bid farewell, check out is scheduled for 12:00 PM. While these are the standard timings, the front desk team is available to assist with your needs to make the transition as smooth as possible. Whether you are arriving for a relaxing beach getaway or a business trip, following these schedules helps the hotel maintain the high service standards expected at The Pacific Sutera Hotel for every visiting guest.
Amenities at The Pacific Sutera Hotel: Everything you need for a comfortable stay
The Pacific Sutera Hotel provides a comprehensive suite of convenience facilities designed to streamline your visit to Kota Kinabalu. Guests can stay connected with free wi-fi in all rooms and wi-fi in public areas, while the concierge and luggage storage services ensure a seamless transition upon arrival. For those seeking luxury, executive lounge access offers an elevated experience, complemented by 24-hour room service and standard room service for any time of day. Daily housekeeping keeps your space pristine, and professional laundry service and dry cleaning handle your wardrobe needs. Practical additions include safety deposit boxes for valuables, a designated smoking area, and an on-site convenience store for quick essentials. These thoughtful details ensure that every logistical need is met, allowing you to focus entirely on your relaxation and exploration during your stay at The Pacific Sutera Hotel.
Getting Around from The Pacific Sutera Hotel: How to get here and get around
Seamless travel is a priority at The Pacific Sutera Hotel, where a comprehensive range of transport facilities ensures you explore Kota Kinabalu with ease. Upon arrival, guests can take advantage of convenient airport transfer and shuttle service options to start their stay stress free. For those preferring to drive, the property offers an onsite car park with both self-parking and valet parking, with car park free of charge for guests. To help you discover the local wonders, the hotel provides organized tours, car hire, and a reliable taxi service for flexible movement across the city. Whether you are arriving for a short getaway or a longer vacation, these integrated services make navigating the region effortless. From the moment you land until you depart, every detail of your journey is managed to ensure maximum comfort and convenience while staying at The Pacific Sutera Hotel.
Rooms at The Pacific Sutera Hotel: A closer look at what is included
Experience ultimate relaxation in the thoughtfully appointed guest rooms at The Pacific Sutera Hotel in Kota Kinabalu. Each space is designed for comfort, featuring a separate living room and a private balcony or terrace to enjoy the fresh air. Stay cool with air conditioning and ensure a deep sleep with blackout curtains, premium linens, and soft towels. For entertainment, guests have access to a television with satellite or cable tv and inhouse movies. Refreshments are always within reach thanks to a refrigerator, mini bar, coffee or tea maker, complimentary instant coffee, complimentary tea, and complimentary bottled water. The bathrooms are fully equipped with toiletries, a hair dryer, and plush bathrobes. To keep you connected and informed, a daily newspaper is provided. Every detail is curated to ensure your stay is seamless, blending practical utility with the luxury expected of a premier destination.
Dining at The Pacific Sutera Hotel: Your options for every meal of the day
Guests at The Pacific Sutera Hotel can enjoy a diverse range of culinary experiences right here in Kota Kinabalu. The property features a dedicated halal restaurant and a convenient coffee shop, ensuring there are quality options for every palate. For those who prefer a slower start to their morning, breakfast is available through a comprehensive breakfast buffet and a continental breakfast. When you wish to relax in the privacy of your own space, the hotel provides seamless room service, including 24-hour room service for late night cravings or early morning treats. To ensure your environment remains pristine while you enjoy your meals, daily housekeeping is provided throughout your stay. Whether you are looking for a formal sit down meal in the restaurant or a quick caffeine fix, the dining facilities are designed to provide maximum comfort and convenience for every traveler.
Room Types at The Pacific Sutera Hotel: Finding the perfect fit for your trip
Guests at The Pacific Sutera Hotel can choose from a diverse selection of accommodations designed to enhance any stay in Kota Kinabalu. For those seeking expansive luxury, the 105 square meter Executive Suite and 82 square meter Junior Suite provide ample space, while the 90 square meter Family Room is ideal for groups. Travelers can select from various 33 square meter options, including the Deluxe King Room, Deluxe Twin, and Premium Twin, or opt for the Premium King. To capture the coastal beauty, the Deluxe Sea View King Room, Deluxe Sea View Twin Room, Premium Sea View Double Room, and Premium Sea View Twin Guest Room offer stunning vistas. Booking these specific room types on Agoda ensures travelers secure the best prices and a hassle-free experience. Whether you prefer a single king bed or two single beds, The Pacific Sutera Hotel provides the right configuration for every guest to relax in total comfort.
Exploring Central Business District: What is within easy reach of the hotel
Guests staying at The Pacific Sutera Hotel are perfectly positioned to experience the vibrant energy of the Central Business District in Kota Kinabalu. This bustling urban hub serves as the city center, offering a seamless blend of modern commerce and local culture. Visitors can easily access premier shopping malls and a wide array of dining options, ranging from upscale restaurants to authentic street food stalls. The area is well connected with efficient transport links, making it simple to navigate to key government buildings and corporate offices. For entertainment, the district features lively cafes and evening spots that showcase the city's cosmopolitan side. Whether you are visiting for business or leisure, the proximity of The Pacific Sutera Hotel to this central core ensures that the best of the city's retail therapy and culinary delights are just a short trip away.
Getting to The Pacific Sutera Hotel: How to get here from the airport
Arriving at The Pacific Sutera Hotel is a breeze thanks to its close proximity to the main aviation hub of Kota Kinabalu. Located just 5.0 km from Kota Kinabalu International Airport, the journey to the hotel is short and straightforward. Guests can choose from several convenient transport options to complete the trip, including taxis and ride sharing services, which provide the most direct route to the entrance. For those preferring other methods, local buses and airport shuttles are also available to navigate the short distance. Depending on traffic conditions, the travel time is typically very brief, allowing you to transition quickly from your flight to the luxury of the resort. Whether you are arriving on a business trip or a vacation, the ease of access ensures that your stay at The Pacific Sutera Hotel begins without any stress or complicated navigation from the terminal.
Landmarks near The Pacific Sutera Hotel: Your guide to local highlights
Guests staying at The Pacific Sutera Hotel are perfectly positioned to discover the diverse charm of Kota Kinabalu. For a touch of serenity and culture, visit the stunning Kota Kinabalu City Mosque or explore the Sabah State Museum and the historic Atkinson Clock Tower. Nature enthusiasts can venture to the Kota Kinabalu Wetland Centre or climb to the Signal Hill Observatory Platform for panoramic views. The city's vibrant energy is felt at the Filipino Market Kota Kinabalu and the iconic Marlin Statue. For those seeking adventure, Jesselton Point serves as the gateway to the pristine shores of Mamutik Island, while the rejuvenating Poring Hot Springs offer a peaceful escape. Whether you are strolling through local markets or diving into the blue waters of Sabah, the strategic location of The Pacific Sutera Hotel ensures that these premier landmarks are all within easy reach for an unforgettable getaway.
Public Transport near The Pacific Sutera Hotel: Your guide to local transport connections
Navigating the vibrant city of Kota Kinabalu is effortless thanks to the strategic transport links surrounding The Pacific Sutera Hotel. Guests can easily access the wider region via the North Bus Terminal and South Bus Terminal, providing seamless connections for those exploring the outskirts or traveling between towns. For a more localized commute, the Sembulan Sekretariat Train Station and Sembulan Sabah Station are conveniently positioned nearby, offering efficient rail options for getting around the urban center. Having these 4 key transit hubs within reach ensures that whether you are heading to a business meeting or a sightseeing adventure, your journey remains stress free. The proximity to these diverse stations allows visitors at The Pacific Sutera Hotel to bypass traffic and experience the city like a local, making it an ideal base for travelers who prefer the flexibility of public transit over private rentals during their stay in Sabah.
Dining Near The Pacific Sutera Hotel: Your guide to local dining options
Guests staying at The Pacific Sutera Hotel are perfectly positioned to explore the rich culinary tapestry of Kota Kinabalu. For an authentic taste of the city, head to Gaya Street for the traditional flavors of Guan's Kopitiam or the famous Yee Fung Laksa. Local favorites like Kedai Kopi Wan Wan and Yii Siang Hainan Ngiu Chap offer hearty comfort food, while Borenos Fried Chicken in Asia City provides a tasty local twist on a classic. If you crave variety, visit Krishna Fish Head Curry Restaurant or enjoy a social meal at Seoul Garden HotPot Suria Sabah. For a more relaxed atmosphere, the KK Waterfront area features the trendy CHUBS and the sophisticated Shoney's Dining & Bar. With 10 distinct dining spots nearby, you can easily transition from street food gems to upscale lounges, ensuring every meal during your stay is a memorable adventure.
Shopping Near The Pacific Sutera Hotel: Malls and markets within easy reach
Guests staying at The Pacific Sutera Hotel are perfectly positioned to explore the vibrant commercial landscape of Kota Kinabalu. For those seeking a comprehensive retail experience, KK Plaza, KK Times Square, and Wawasan Plaza offer a diverse range of brands and essentials. If you prefer specialized hubs, Asia City Complex and Star City Mall provide unique finds, while the Daihatsu Api-api Centre and Gaya Shop Lot are excellent spots for local browsing. Book lovers will appreciate the curated selections at Borneo Books II and Iwase Books. After a long day of traversing these landmarks, you can unwind with a relaxing session at Japanese Shiatsu & Reflexology. This strategic proximity to 10 distinct shopping and wellness destinations ensures that every guest at The Pacific Sutera Hotel can easily transition from a luxury retreat to the bustling energy of the city's most popular retail districts.
Room Prices at The Pacific Sutera Hotel: Is it worth the price?
Investing in a stay at The Pacific Sutera Hotel offers a premium experience that transcends the standard city offering. While the average price of a hotel room in Kota Kinabalu typically ranges from $51 to $75, the average price of a room at The Pacific Sutera Hotel is positioned between $151 and $200. This price difference reflects the hotel's status as a high end destination, providing guests with an elevated level of luxury and exclusivity that is not found in budget accommodations. By choosing this property, travelers are opting for a sophisticated retreat where the cost aligns with the superior quality and prestige of the facilities. It is a perfect choice for those seeking a refined escape in the heart of the city.
Guest Reviews of The Pacific Sutera Hotel: What guests love about their stay
Visitors consistently praise The Pacific Sutera Hotel in Kota Kinabalu for its exceptional hospitality and high standards. Guests frequently highlight the fabulous service provided by the kind, friendly, and accommodating staff and crew. The accommodations are described as nice, clean, and offering great views. Families particularly appreciate the facilities, noting that kids love the pool. The dining experience is another major highlight, with guests raving about the delicious buffet breakfast and the wide breakfast choice. Between the beautiful hotel grounds and the professional service, many travelers state they would definitely recommend this destination to their friends. From the spotless rooms to the welcoming atmosphere, the overall guest experience is described as wonderful across all categories.
What Guests Say About The Pacific Sutera Hotel: A closer look at the guest experience
Visitors consistently praise The Pacific Sutera Hotel for delivering a high quality stay in Kota Kinabalu, reflected in an impressive 8.7 overall rating. Guests are particularly impressed by the 8.9 score for facilities and the 8.8 ratings for both cleanliness and location. The professional staff performance, rated 8.7, ensures a welcoming atmosphere, while the 8.4 comfort level makes for a relaxing retreat. Many travelers also highlight the 8.5 value for money, finding the experience well worth the investment. While food and dining received a 7.6, the overall sentiment remains overwhelmingly positive, with guests appreciating the seamless blend of luxury and convenience that defines the property.
Breakfast at The Pacific Sutera Hotel: Your guide to morning dining options
Wake up to a world of flavor at The Pacific Sutera Hotel with a breakfast service designed to suit every palate in Kota Kinabalu. Guests can enjoy a lavish breakfast buffet featuring international breakfast selections, ranging from a classic continental or English or full breakfast to a hearty American breakfast and Western breakfast options. For those seeking local tastes, the spread includes an Asian breakfast and Halal breakfast. While free breakfast options may be available depending on your package, you can also enjoy breakfast in room for a private start to your day. This restaurant breakfast is available for 80 MYR for adults and 40 MYR for children, ensuring a high quality dining experience for the whole family before exploring the city.
Wellness at The Pacific Sutera Hotel: Your guide to unwinding at the hotel
Rejuvenation takes center stage at The Pacific Sutera Hotel, where a comprehensive suite of wellness facilities ensures a peaceful escape in Kota Kinabalu. Guests can immerse themselves in total serenity at the professional spa, choosing from a soothing massage or a refreshing visit to the salon to feel completely pampered. For those seeking heat therapy, the wellness center features a sauna, steamroom, and a bubbling hot tub designed to melt away tension. Outside, the experience continues with a dip in the expansive outdoor pool, surrounded by the lush greenery of the meticulously landscaped garden. Whether you are looking for a deep tissue treatment or a quiet moment of reflection amidst nature, these facilities provide the perfect balance of luxury and tranquility. Every detail is crafted to help you disconnect from the world and rediscover your inner glow without ever having to leave the resort grounds.
Beach at The Pacific Sutera Hotel: What to expect at the water's edge
Experience a serene coastal escape at The Pacific Sutera Hotel, where guests enjoy seamless access to a stunning beach environment. This tropical sanctuary in Kota Kinabalu provides an exclusive retreat from the city, allowing you to unwind on a pristine private beach. Whether you are looking to soak up the sun on the soft sands or take a refreshing dip in the crystal clear waters, the dedicated beach area offers a peaceful haven for relaxation. The seamless integration of the hotel grounds with the shoreline ensures that your transition from the room to the ocean is effortless. By providing a private beach, The Pacific Sutera Hotel ensures a level of seclusion and tranquility that is rare to find, making it the perfect spot for those who want to immerse themselves in the natural beauty of the coast while enjoying the comfort of a high end resort.
Water Sports at The Pacific Sutera Hotel: Adventures on the water during your stay
The Pacific Sutera Hotel offers a comprehensive array of aquatic activities designed for thrill seekers and nature lovers in Kota Kinabalu. Guests can choose between high energy motorized water sports or the tranquility of non motorized water sports to explore the coastline. For those drawn to the depths, professional diving and snorkeling excursions reveal the vibrant marine life of the region. Anglers will appreciate the dedicated fishing opportunities available right from the property. To ensure a seamless experience, the hotel provides a wide selection of watersports equipment rentals and a fleet of boats for excursions. Whether you are looking to glide across the waves or dive beneath them, the facilities at The Pacific Sutera Hotel provide everything needed for an active getaway. From specialized gear to expert vessel support, every detail is managed to help you maximize your time on the water during your visit to Sabah.
Sports and Activities at The Pacific Sutera Hotel: For guests who want to stay active
The Pacific Sutera Hotel offers an extensive array of sports and recreation facilities designed for every type of athlete visiting Kota Kinabalu. Golf enthusiasts can enjoy the on site golf course or try their hand at the mini golf course. For those preferring court sports, the property features tennis courts, squash courts, and a badminton court. Guests can maintain their wellness routine in the yoga room or the free fitness center. The entertainment options are equally diverse, featuring a bowling alley, a games room with table tennis, and a dart board. Whether you are looking for a high energy workout or a friendly competition with family, these comprehensive amenities ensure you stay moving throughout your stay. From professional grade courts to casual gaming, the facilities provide a perfect balance of fitness and fun without ever needing to leave the resort grounds.
Entertainment at The Pacific Sutera Hotel: What to do without leaving the hotel
Guests will find a refined blend of leisure and convenience through the entertainment facilities at The Pacific Sutera Hotel. For those looking to unwind, the sophisticated bar provides a perfect setting for evening cocktails, while the poolside bar offers a refreshing escape to sip drinks under the tropical sun of Kota Kinabalu. Beyond the drinks, the property features an array of shops where visitors can browse for essentials or fashion. A dedicated gift and souvenir shop is also available on-site, making it effortless to find a unique memento of your Malaysian getaway without having to travel far. Whether you are spending a lazy afternoon by the water or exploring the boutique offerings, these amenities ensure that your stay remains relaxing and engaging. From the curated retail spaces to the breezy beverage spots, every detail is designed to enhance your vacation experience within the resort grounds.
Excellent8.9
Facilities
Excellent8.8
Location
Stay for 3 Nights or More and Enjoy 2 Complimentary Rounds of Bowling.
Age restriction: 18 age years and above for check-in
Kid's Tent is available upon request for an additional charge of MYR 80 nett per unit per night, subject to availability.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
From 18,553 reviews
•Family Travelers: Family stays work well for bonding time, with shared facilities across the resort and enough space for both young kids and larger family groups. (6 mentions)
•Room Views: Sea-view rooms and window seats look out over sunsets, the marina, the South China Sea, and the golf course. (6 mentions)
•Kid-Friendly Facilities: Kids stay busy with pool slides, bouncers, train rides, playground time, and other outdoor activities around Sutera Harbour. (6 mentions)
•Swimming Pool: Three pools across Magellan, Marina, and Pacific give more space to swim, and lifeguards around the pool areas help families feel at ease. (6 mentions)
•Airport Access: KKIA stays close by, and several guests note the airport is only about 10 minutes away. (6 mentions)
•Beach: The small private beach and pier bring easy sunset walks, fish spotting, and snorkeling right by the resort. (6 mentions)
Service
Pool
Cleanliness
Location
Breakfast
Room view
Check in
Room comfort
Value for money
10.0Exceptional
The room was normally beautiful and clean, and I felt the hotel's attention to detail. The sea view was stunning, and there were simple swimming pool entertainment facilities. Although I didn't dine at the restaurant, I saw that the hotel was actively in operation, and the other children and guests were very happy. The hotel has a free shuttle bus linking to the city mall, but I only discovered this service when I left and stored my luggage, so it was a pity I didn't get to enjoy it.
Dear JIayi, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the clean and comfortable room, beautiful ocean views, pool, and family-friendly facilities. We’re also pleased that you noticed our efforts to provide a pleasant experience for our guests. We regret that you only learned about the complimentary shuttle service at the end of your stay and appreciate your feedback. We hope to welcome you back again and that you’ll have the opportunity to enjoy all our facilities and services next time!
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8.8Excellent
The harbor is wonderful both as a landscape and as a base for island hopping. September has fewer clear days, but even so, the sunset that Kota Kinabalu boasts was beautiful. There are many restaurants. The breakfast buffet has a wide variety of dishes, so even if you're not fond of the unique flavors of Chinese or Southeast Asian cuisine, you can still find something enjoyable to eat. I recommend the noodles, croissants, and omelets. The room upgrade was provided for a fee after prior communication. The building is a bit old, but it’s not really a concern. You can move between the adjacent properties, which is incredibly spacious. There are mostly Chinese guests, but there are also a certain number of white guests. There are 3 or 4 pickleball courts, and for some reason, they can be rented until midnight, with the sound of bouncing balls heard from outside every night. I don't consider it noise. Even with the room closed, the sound of the waves can always be heard. I used both the seaside bar and the rooftop sky lounge, and both had an exotic atmosphere, which was very satisfying. The prices reflect that of a hotel. Overall, the staff is well-trained, showing a high level of professionalism and hospitality mindset, but there is a sharp contrast between serious staff and those who seem to be just going through the motions at the breakfast buffet. The woman in charge of noodles and the young male staff member wearing glasses provided very pleasant service. All in all, I'm glad I chose this hotel for my anniversary trip.
Dear Takeshi, Thank you for celebrating your anniversary with us. We're delighted that the beautiful sunsets, warm hospitality, and memorable experiences made your stay special. Your kind words mean a lot to our team, and we're honored to have been part of such a meaningful occasion. We look forward to welcoming you back for more wonderful memories together.
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8.8Excellent
Bringing kids to play, convenience is the first choice, close to the airport and the city center. Although it was too hot to want to walk, luckily taking a taxi was easy. The staff's attitude was quite good, and I didn't encounter any unfriendly front desk employees. A little incident was that I forgot my phone in the room after checking out, and the staff helped keep it safe and assisted the driver in returning it, which was great! The hotel room facilities are not brand new, but they have no strange smells and are quite clean. It is suitable for bringing kids to play, with the pier nearby for island hopping, mangroves, and deep diving all being very convenient.
Dear Jing, Thank you for sharing your experience with us. We’re glad you found our location convenient, enjoyed the cleanliness, and felt well taken care of by our staff—especially with the recovery of your phone. We appreciate your comments on the facilities and hope to welcome you and your family again soon.
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10.0Exceptional
Stayed for four nights. On the first night, I saw a beautiful sunset as soon as I entered the room. The weather was not good and cloudy the next day. On the third day, the sun was out, and the view outside the window was unrealistically beautiful. You can play in the swimming pool and on the beach. The trees and courtyard in front of the restaurant are well maintained. The breakfast was decent; there weren't many options, but as someone who is health-conscious, I found it sufficient. It's very close to the golf course, and there are buses available for shuttle service anytime.
Dear Lianhong, Thank you for your lovely review! We’re glad you enjoyed the beautiful views, pool and beach, relaxing surroundings, and found the breakfast suitable. It’s great to hear our golf course access and shuttle service added convenience to your stay. We look forward to welcoming you back again!
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9.6Exceptional
“I had a wonderful vacation.”
The room was clean and had a garden view, but we could also see the sea and the pool, making it a very pleasant space. The room was spacious and very comfortable. The amenities included shampoo, conditioner, shower gel, body lotion, toothbrush, slippers, and a light robe. It was also equipped with a hairdryer and a kettle. They replenished four bottles of water every day, so there was no need to purchase any. The breakfast was fantastic! The menu changed slightly every day, with a wide variety including Malaysian dishes, Western, and Korean cuisine, so we never got bored! The service was also very good. The pool was clean, with a children's pool, and many families seemed to be enjoying it. We could also use the pool at the Stella Harbour Hotel on the same grounds. However, there was a small beach on the premises, and upon closer inspection, I noticed some litter. That was a bit disappointing. (I also saw staff picking up trash, so I believe they are aware of it.) There is a boat service from Seaqueast on the property, making it great for island hopping! The snorkeling gear and life jackets are included in the price, so considering the total cost, it was quite affordable. We also enjoyed activities on Sapi Island! We used Grab for transportation, but there was also a bus to the city that ran once an hour. Overall, I was extremely satisfied with the location. The sunset from the sky bar on the 12th floor was breathtaking. While Tanjung Aru is famous, this place is definitely recommended for those who want to enjoy a sunset slowly. The time spent watching the sunset while sipping cocktails was exceptional. I would love to stay here again.
Dear Namiko, Thank you for your wonderful and detailed feedback. We’re delighted to know you had such an enjoyable vacation and appreciated the room comfort, breakfast variety, facilities, and beautiful sunset views. It’s also great to hear that the convenient access to island activities added to your experience. We appreciate your note regarding the beach cleanliness and will continue to improve this area. We look forward to welcoming you back for another memorable stay.
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