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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Stay at The Straits Hotel and Suites for modern charm and convenience. Enjoy sleek rooms, delicious dining, and stunning infinity pools with breathtaking views. Conveniently located near major malls for endless shopping opportunities. Embrace style and convenience here. Conveniently located in the heart of Melaka Raya, The Straits Hotel and Suites offers easy access to popular attractions, vibrant nightlife, and local eateries. Enjoy exclusive facilities such as a stunning pool and beach access. The comfortable rooms feature air conditioning, a private balcony/terrace, free Wi-Fi, and stunning city views. The hotel is conveniently situated near Dataran Pahlawan Melaka Megamall (1.1km) and Jonker Street Night Market (770m) for shopping and attractions. [Some content may be Generative AI assisted. Inaccuracies may occur.]
530 meters to A Famosa Fort
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Swimming pool [indoor]
Golf course [on-site]
Free Wi-Fi in all rooms!
Luggage storage
10 travelers have booked today.
Based on 11,416 verified reviews
8.5
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Location rating score
There are 154 places in walking distance!
Value for money | 7.9 |
Distance to city center | 140.6 km, 47 miles |
Location rating | 8.5 |
Nearest airport | Malacca International Airport (MKZ) |
Distance to airport | 8.8 km |
What bars are close by The Straits Hotel and Suites?
While residing at The Straits Hotel and Suites, enjoy your evening or night out at Voyager Travellers Lounge to get the most out of your nightlife.
What public parks are nearby The Straits Hotel and Suites?
While remaining at The Straits Hotel and Suites, cherish your morning or evening stroll at nearby park which include Green lung, open space with grass., Jonker Walk World Heritage Park, and The Shore Oceanarium.
When was The Straits Hotel and Suites built?
The Straits Hotel and Suites was built in 2015.
What was the average room rate for The Straits Hotel and Suites been in the past month?
The typical room rate for The Straits Hotel and Suites in the past month is 265.61 MYR, compared to city's average of 241.4 MYR.
What payment cards are accepted at The Straits Hotel and Suites?
The Straits Hotel and Suites accepts up to 4, with payment card selections including Cash, MasterCard, American Express, and Visa.
What do past visitors love most about The Straits Hotel and Suites?
Past visitors that stayed at The Straits Hotel and Suites have given this property a rating of 8.505 for its outstanding location as the major highlight for their stay.
What is the average rating that past Business travelers' have given to The Straits Hotel and Suites?
Past business travelers that have stayed at this property have given The Straits Hotel and Suites an average rating of 7.7. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Families with young children have given to The Straits Hotel and Suites?
Past families with young children that have stayed at this property have given The Straits Hotel and Suites an average rating of 7.6. You can look up more in depth customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
What well-known shopping locations are nearby The Straits Hotel and Suites?
Shopping options in The Straits Hotel and Suites’s Melaka Raya neighborhood include Dataran Pahlawan Melaka Megamall.
What time is check-in and check-out at The Straits Hotel and Suites?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified hours may be charged an additional fee.
Experience Luxury and Comfort at The Straits Hotel and Suites
Welcome to The Straits Hotel and Suites, a 4-star hotel nestled in the heart of Malacca, Malaysia. With its impeccable service, modern amenities, and convenient location, this hotel offers a truly memorable stay for both business and leisure travelers.
Step into our stylish lobby and be greeted by our friendly and attentive staff, ready to cater to your every need. Check-in is from 02:00 PM, allowing you to settle in and start your vacation or business trip at your own pace. The hotel boasts a total of 350 well-appointed rooms, ensuring ample space and comfort for all guests. Each room is designed with contemporary furnishings and equipped with modern amenities, providing a peaceful sanctuary after a long day of exploration or meetings.
Check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast or wrap up any last-minute tasks before bidding farewell to our warm hospitality. The Straits Hotel and Suites was last renovated in 2015, ensuring that our facilities and accommodations are up-to-date and in pristine condition. The hotel was built in the same year, showcasing a modern architectural design that seamlessly blends with the surrounding cityscape.
For families traveling with children, The Straits Hotel and Suites offers a generous child policy. Children between the ages of 2 to 9 can stay free of charge, making it an ideal choice for a family getaway. Our hotel provides a safe and comfortable environment for children, with dedicated areas and facilities to keep them entertained and engaged.
Located just 140.6 km (47 miles) from the city center, The Straits Hotel and Suites offers a peaceful retreat away from the hustle and bustle, while still being easily accessible to all the attractions and landmarks that Malacca has to offer. The airport is approximately 105 minutes away, ensuring a convenient journey for those arriving by air.
Experience luxury and comfort at The Straits Hotel and Suites, where every detail is meticulously taken care of to provide you with a memorable and enjoyable stay. Whether you're here for business or leisure, our dedicated team is committed to making your time with us truly exceptional.
Unwind and Indulge in Exciting Entertainment Facilities at The Straits Hotel and Suites
At The Straits Hotel and Suites, we believe in providing our guests with the ultimate experience of relaxation and entertainment. Our hotel boasts a wide range of entertainment facilities that are sure to keep you entertained throughout your stay.
Step into our shops and indulge in a shopping spree like no other. Whether you're in search of souvenirs to take back home or simply want to treat yourself to something special, our shops have you covered. From trendy fashion boutiques to local handicraft stores, you'll find everything you need within the comfort of our hotel.
After a long day of exploring the vibrant city of Malacca, head over to our bar and unwind with a refreshing drink. Our skilled bartenders are ready to mix up your favorite cocktails and create a relaxed atmosphere for you to enjoy. Sip on your favorite beverage while taking in the stunning views of the cityscape, making it the perfect spot to socialize and meet fellow travelers.
For those seeking a rejuvenating experience, our sauna is the ideal place to unwind and revitalize your senses. Step into our sauna and let the heat melt away your stress as you detoxify and cleanse your body. This tranquil oasis offers a serene atmosphere where you can escape from the hustle and bustle of the city and find inner peace.
At The Straits Hotel and Suites, we strive to provide our guests with an unforgettable stay. With our range of entertainment facilities, including shops, a bar, and a sauna, you'll have everything you need to relax, indulge, and create lasting memories. Book your stay with us today and embark on a journey of ultimate relaxation and entertainment.
Stay Active and Energized at The Straits Hotel and Suites
At The Straits Hotel and Suites, we believe in providing our guests with top-notch sports facilities to ensure a memorable and invigorating stay. Whether you are a fitness enthusiast or simply looking to unwind, we have everything you need to stay active and energized.
Our state-of-the-art fitness center is equipped with modern exercise machines and equipment, allowing you to maintain your workout routine even while on vacation. Whether you prefer cardio exercises or strength training, our fitness center has it all. Our friendly and knowledgeable staff are always on hand to offer guidance and assistance, ensuring you make the most of your workout.
If you prefer to exercise outdoors, you'll be delighted to know that we have a refreshing outdoor pool where you can swim a few laps or simply relax and soak up the sun. Take a dip in the crystal-clear water to cool off after a long day of exploring the city. Adjacent to the pool, we have a poolside bar where you can enjoy a refreshing beverage or indulge in some delicious snacks while enjoying the beautiful view.
For those who love the beach, we are conveniently located near the coast, providing easy access to sandy shores and sparkling waters. Take a leisurely stroll along the beach, build sandcastles with your family, or simply relax and enjoy the sound of the waves crashing against the shore.
Best of all, all these fantastic sports facilities are available to our guests free of charge. So, whether you are a fitness enthusiast or simply looking to enjoy some outdoor activities, The Straits Hotel and Suites is the perfect choice for your stay in Malacca, Malaysia.
Convenience at Your Fingertips: The Straits Hotel and Suites' Exceptional Facilities
The Straits Hotel and Suites in Malacca, Malaysia, takes pride in offering a range of convenience facilities that cater to the needs of every guest. From the moment you step into the hotel, you will be greeted by a team of attentive staff who are ready to assist you with any request. The hotel's concierge service ensures that you have a hassle-free stay, providing valuable local insights and arranging transportation or tours to explore the vibrant city.
Whether you are traveling for business or leisure, The Straits Hotel and Suites offers an array of services to make your stay comfortable. The hotel provides laundry service and dry cleaning facilities, allowing you to keep your clothes fresh and clean throughout your trip. With daily housekeeping, you can expect a tidy and well-maintained room every day. Additionally, the hotel offers luggage storage, ensuring that your belongings are secure while you explore the city.
Stay connected with complimentary Wi-Fi available in all rooms and public areas. Whether you need to catch up on work or share your travel experiences with friends and family, you can rely on the hotel's fast and reliable internet connection. For added convenience, room service is available, allowing you to enjoy a delicious meal or a refreshing drink in the comfort of your own room. The Straits Hotel and Suites also provides safety deposit boxes, ensuring the safety of your valuable belongings throughout your stay. With these exceptional convenience facilities, The Straits Hotel and Suites is the perfect choice for a memorable stay in Malacca.
Convenient Transport Facilities at The Straits Hotel and Suites
At The Straits Hotel and Suites, guests can enjoy a range of convenient transport facilities that make exploring Malacca a breeze. For those arriving by air, the hotel offers airport transfer services, ensuring a hassle-free journey from the airport to the hotel. Additionally, the hotel provides a taxi service, making it easy for guests to explore the city and visit popular attractions.
For guests who prefer to drive, The Straits Hotel and Suites offers a spacious car park onsite, allowing guests to park their vehicles securely. What's more, the hotel provides car hire services, giving guests the flexibility to explore the city at their own pace. Whether you're planning to visit the historical sites of Malacca or embark on a shopping spree, the hotel's car hire service ensures that you can conveniently get around the city. Best of all, the car park is free of charge, allowing guests to save on parking fees and have a worry-free stay.
Indulge in a Culinary Delight at The Straits Hotel and Suites
The Straits Hotel and Suites offers a wide range of dining facilities to satisfy every palate. Start your day with a scrumptious breakfast buffet at the hotel's coffee shop, where you can choose from an array of freshly baked pastries, tropical fruits, and made-to-order omelets. For a more formal dining experience, head to the hotel's restaurant, where you can indulge in a variety of international and local cuisines expertly crafted by the talented chefs.
If you prefer to dine in the comfort of your room, the hotel also offers convenient room service, allowing you to enjoy a delicious meal without leaving the comfort of your bed. The daily housekeeping ensures that your dining area is always kept clean and tidy, creating a welcoming ambiance for your meals.
For guests seeking halal options, The Straits Hotel and Suites has a dedicated halal restaurant, offering a wide selection of mouthwatering dishes prepared in accordance with Islamic dietary guidelines. Whether you are a food enthusiast or simply looking for a satisfying meal, the dining facilities at The Straits Hotel and Suites are sure to leave you craving for more.
Luxurious Rooms with Stunning Views at The Straits Hotel and Suites
Discover a world of comfort and elegance at The Straits Hotel and Suites in Malacca, Malaysia. With a range of meticulously designed rooms, this hotel offers a truly unforgettable stay. Choose from the Deluxe King Bed room, featuring a spacious 33 square meters of living space and a plush King Bed for ultimate relaxation. If you prefer separate beds, the Deluxe Twin room offers the same generous space with two comfortable Single Beds. For families or larger groups, the Family Suites provide a sprawling 98 square meters of luxury, complete with two King Beds to ensure everyone has a restful night's sleep. Indulge in the Premier Suite with Bathtub, a spacious 80 square meters of pure opulence, featuring a Queen Bed and a luxurious bathtub for a truly rejuvenating experience. And for those seeking a touch of sophistication, the Straits Suite offers 65 square meters of refined elegance, with a King Bed and stunning views of the surrounding area. Book your stay at The Straits Hotel and Suites on Agoda for the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can find the perfect room for your needs and secure your reservation with just a few clicks. Don't miss out on the opportunity to experience the luxurious accommodations and breathtaking views at The Straits Hotel and Suites. Book now on Agoda and make your stay in Malacca truly unforgettable.
Discover the Vibrant Melaka Raya: A Gateway to Malacca's Rich Heritage
Welcome to Melaka Raya, a bustling neighborhood in the heart of Malacca, Malaysia. Known for its vibrant atmosphere and rich cultural heritage, this area is the perfect gateway to exploring the city's many attractions.
Step outside The Straits Hotel and Suites and immerse yourself in the charm of Melaka Raya. Take a leisurely stroll along the bustling streets lined with colorful shophouses, where you can find a plethora of local eateries, trendy cafes, and souvenir shops. Indulge in delicious local delicacies such as satay celup, chicken rice balls, and cendol, or sip on a refreshing cup of traditional Malacca-style coffee.
History enthusiasts will be delighted to discover the numerous historical sites in close proximity to Melaka Raya. Just a short distance away, you'll find the iconic A Famosa fortress, St. Paul's Church, and the Stadthuys, all of which offer a glimpse into Malacca's colonial past. Explore the Baba-Nyonya Heritage Museum to learn about the unique Peranakan culture that thrived in this region.
For those seeking a bit of retail therapy, the famous Jonker Street Night Market is just a stone's throw away. Lose yourself in the maze of stalls selling everything from vintage finds to handmade crafts, antiques, and local snacks. Don't forget to haggle for the best deals and soak up the lively atmosphere.
After a day of exploration, retreat back to The Straits Hotel and Suites, where you can relax and unwind in comfortable and stylish accommodations. With its convenient location in the heart of Melaka Raya, this hotel is the perfect base for discovering all that Malacca has to offer. Whether you're a history enthusiast, a food lover, or a shopaholic, Melaka Raya promises an unforgettable experience that will leave you wanting to return again and again.
Convenient Transportation from Nearby Airports to The Straits Hotel and Suites
Located in the vibrant neighborhood of Melaka Raya in Malacca, Malaysia, The Straits Hotel and Suites offers a comfortable and luxurious stay for both leisure and business travelers. Getting to this stylish hotel is a breeze, thanks to its convenient proximity to the nearest airports.
For travelers flying into Malacca, the Malacca International Airport is the closest option. Situated just 10 kilometers away from The Straits Hotel and Suites, this airport provides a hassle-free journey to your destination. Upon arrival, you can easily find taxis or ride-sharing services to take you directly to the hotel. The journey typically takes around 20 minutes, allowing you to quickly settle into your elegant room and start exploring the city.
Alternatively, if you are arriving at Kuala Lumpur International Airport (KLIA), you have several transportation options to reach The Straits Hotel and Suites. The most convenient choice is to take a direct taxi or private car transfer. The journey from KLIA to Malacca usually takes around 2-3 hours, depending on traffic conditions. Another option is to take a bus from KLIA to Malacca Sentral Bus Terminal and then hop on a local taxi or ride-sharing service to reach the hotel.
No matter which airport you choose to fly into, The Straits Hotel and Suites ensures a seamless and comfortable journey to your accommodation. With its prime location and easy access to transportation, this hotel is an ideal choice for travelers looking to explore the charms of Malacca.
Discover the Rich Heritage and Natural Beauty near The Straits Hotel and Suites
Nestled in the heart of Malacca, The Straits Hotel and Suites offers a prime location surrounded by a wealth of landmarks and attractions. Just a stone's throw away, you'll find the iconic Melaka Straits Mosque, a magnificent architectural masterpiece that stands tall by the waterfront. With its striking blue dome and elegant minarets, the mosque offers a picturesque backdrop for memorable photos and a serene atmosphere for reflection.
For history enthusiasts, Middleburg Bastion is a must-visit attraction located nearby. This well-preserved fortress is a testament to Malacca's colonial past and offers a glimpse into the city's rich heritage. Explore the bastion's sturdy walls, cannons, and underground tunnels, and immerse yourself in the stories of battles fought and won.
Nature lovers will be delighted to discover the natural beauty surrounding The Straits Hotel and Suites. Embark on an Eco Bike Tour and pedal your way through the lush landscapes of Malacca Island, taking in the fresh air and scenic views. Don't miss the opportunity to visit Pulau Undan Lighthouse, a charming beacon that has guided ships for over a century. The lighthouse offers panoramic vistas of the surrounding waters, making it a perfect spot for a tranquil escape.
With its unbeatable location, The Straits Hotel and Suites is the ideal base for exploring the rich heritage and natural wonders of Malacca. Whether you're seeking cultural experiences, historical sites, or simply a peaceful retreat in nature, this hotel offers easy access to all the landmarks and attractions that will make your stay truly unforgettable.
A Gastronomic Paradise
The Straits Hotel and Suites is surrounded by a plethora of dining options that will tantalize your taste buds. Just a stone's throw away, you will find Ee Ji Ban Chicken Rice Ball, where you can savor the iconic Malaccan dish of succulent chicken accompanied by fragrant rice balls. For those craving Japanese cuisine, Wa Zen Japanese Restaurant offers an authentic dining experience with their fresh sushi and sashimi. Restoran Tong Sheng is a must-visit for seafood lovers, serving up mouthwatering dishes like salted egg yolk crab and butter prawns. If you're in the mood for a juicy steak, head over to Me'nate Steak Hub @Melaka Raya, where you can indulge in premium cuts of meat cooked to perfection. For a taste of traditional Peranakan flavors, ATLANTIC NYONYA @ MELAKA RAYA is the place to be, serving up classic Nyonya dishes that will transport you back in time. Botanist Cafe is perfect for a cozy brunch or afternoon tea, with their delectable pastries and aromatic coffee. Restaurant Lee Swee Meng is a hidden gem known for its authentic Chinese dishes, while Cottage Spices Nyonya Restaurant offers a wide array of Nyonya delicacies that will leave you craving for more. TWS - Melaka Raya (The Windmill Station) is a popular spot for Western cuisine, serving up dishes like pasta, burgers, and grilled meats. Lastly, Restoran Nyonya Makko is a local favorite, offering a fusion of Chinese and Malay flavors in their Nyonya dishes. With such a diverse range of dining options just steps away from the hotel, you'll be spoilt for choice during your stay at The Straits Hotel and Suites.
Shop 'til You Drop at The Straits Hotel and Suites
Located in the heart of Malacca, The Straits Hotel and Suites offers easy access to some of the city's most popular shopping landmarks. Just a stone's throw away from the hotel, you'll find Elements Mall, a modern shopping complex that boasts a wide range of international and local brands. Whether you're in the mood for fashion, electronics, or home decor, Elements Mall has it all. For those seeking some excitement, Surf Zone is the place to be. This indoor surfing park offers thrilling wave rides for all skill levels, making it a unique and memorable shopping experience. And if you're looking for a one-stop shopping destination, Dataran Pahlawan Melaka Megamall is just a short walk from the hotel. With over 200 retail outlets, this mall is a shopaholic's paradise, offering everything from fashion and beauty to electronics and souvenirs. After a day of retail therapy, you can unwind and relax in the comfort of The Straits Hotel and Suites, knowing that you're just minutes away from some of the best shopping experiences in Malacca.
Affordable Luxury at The Straits Hotel and Suites
Experience the perfect blend of luxury and affordability at The Straits Hotel and Suites in Malacca, Malaysia. With an average room price of just $57, this hotel offers exceptional value for money, making it an ideal choice for budget-conscious travelers.
Compared to the average price of a hotel room in Malacca, which stands at $61, The Straits Hotel and Suites provides an even more enticing option for those looking to make the most of their travel budget. Despite its affordable rates, this hotel does not compromise on quality or comfort.
Featuring elegantly designed rooms and suites, each thoughtfully furnished with modern amenities and stylish decor, The Straits Hotel and Suites ensures a comfortable and memorable stay for its guests. From the moment you step into the hotel's welcoming lobby, you'll be greeted by a warm and friendly staff ready to cater to your every need.
Whether you're traveling for business or leisure, The Straits Hotel and Suites offers a range of facilities and services that will exceed your expectations. Take a dip in the rooftop swimming pool while enjoying panoramic views of the city, indulge in a rejuvenating spa treatment, or savor delectable Malaysian and international cuisine at the hotel's on-site restaurant.
Don't miss out on this incredible opportunity to experience affordable luxury at The Straits Hotel and Suites. Book your stay today and discover why this hotel is a favorite among travelers visiting Malacca.
Excellent Room and Great Service
The Straits Hotel and Suites in Malacca, Malaysia has received rave reviews from its satisfied guests. With excellent room service and a helpful staff, visitors have been delighted with their experience. The hotel offers spacious and well-appointed rooms, ensuring a comfortable stay for all guests. The swimming pool offers a great view, and the breakfast is highly praised for its delicious offerings. With its great rooms and top-notch service, The Straits Hotel and Suites is the perfect choice for a memorable stay in Malacca.
A Delightful Stay at The Straits Hotel and Suites
Discover a truly delightful stay at The Straits Hotel and Suites in Malacca, Malaysia. With its impressive overall rating of 7.8, this hotel has garnered positive reviews from satisfied guests. Offering excellent value for money with a rating of 7.9, The Straits Hotel and Suites ensures that guests get the most out of their stay without breaking the bank.
One of the standout features of this hotel is its prime location, which has earned it a remarkable rating of 8.5. Situated in the heart of Malacca, guests are just a stone's throw away from the city's most popular attractions, including Jonker Street and the historic A Famosa Fort. Whether you're a history buff or a shopaholic, you'll find yourself conveniently located to explore all that Malacca has to offer.
When it comes to comfort, The Straits Hotel and Suites excels with a rating of 8.2. The well-appointed rooms are designed to provide guests with a cozy and relaxing atmosphere, ensuring a restful night's sleep. The hotel's commitment to cleanliness is evident with a rating of 7.6, ensuring that guests can enjoy a spotless and hygienic environment throughout their stay.
The staff at The Straits Hotel and Suites are known for their exceptional performance, earning a rating of 7.7. Friendly, attentive, and always ready to assist, the hotel's staff goes above and beyond to ensure that guests have a memorable and enjoyable stay.
With its impressive ratings and dedication to providing excellent value, comfort, cleanliness, and service, The Straits Hotel and Suites is the perfect choice for travelers seeking a delightful and hassle-free stay in Malacca. Book your stay today and experience the best that this vibrant city has to offer.
Very good7.5
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The pool will be closed for annual maintenance every Monday until the end of June 2022.
Provided by verified guests of
Show reviews that mention
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Air conditioning
Exceptional”
Overall my so called staycation kt sini ok accept aircond & filter air dlm bilik mandi my daughters yg ada sedikit problem but dpt ditangani dgn begitu cpt, the rest its ok. For my room pulak a bit smelly mcm bau kepam peluh² even ada dkt small cushion jugak, klu dpt basuh cover small cushion tu that will good. Saya x pakai pon cushion tu hnya letak kt meja sbb bau kepamnya kuat..hehehe. Dlm closet pon sama bau kepam. Klau spray sikit maybe dpt hilangkan bau kepam dlm closet tu. Others ok, even the pools my son suka sgt sbb its in the building which is located in 23rd floor which u can nmpk a very² nice view. Overall everything was ok n insya allah i will repeat again some other time. Thank u for the great n pleasent hospitality provided by the service staff..THANK YOU STRAITS HOTELS & SUITES. I will definitely come back..
Fully recommend the family suites because there is a connecting room if you are travelling with young children or seniors. ”
Family suite was provided with 2 rooms, kitchenette, it has refrigerator and sink too. Rooms are spacious and beds are very comfortable. Can fit 4 adults. Plus 1 can sleep on the comfy couch in the living area. Overall the stay was great and breakfast was great with varieties of food. Thank u Straits Hotel. It’s been wonderful.
Straits Hotel & Suites: Great Value for Your Malacca Adventure! ”
We were pleasantly surprised by the Straits Hotel and Suites in Malacca! It offered great value for the price. The rooms were spacious and comfortable, and the amenities like the pool and restaurant were perfect for relaxing after a day of exploring the city. We especially appreciated that they had family suites with kitchenettes, which made things much easier with the us. Overall, The Straits Hotel was a great choice for our stay in Malacca, and we wouldn't hesitate to recommend it to others looking for a comfortable and affordable place to stay.
Fantastic stay !”
We had a fantastic stay at this property. The location was perfect, allowing us to easily explore the area on foot. The staff were friendly and attentive, making us feel welcome throughout our stay. The facilities were top-notch, providing everything we needed for a comfortable and enjoyable experience. The cleanliness of the property was impeccable, and the bathroom was particularly impressive. We loved the stunning view from our room, which added an extra touch of luxury to our stay. Overall, we highly recommend this property for its exceptional value for money and outstanding amenities. We can't wait to come back! The hot water supply was reliable, ensuring a refreshing shower every time. Overall, we highly recommend this property for its exceptional value for money and outstanding amenities. We can't wait to come back!
Cleanliness is subpar”
Stayed over for one night at family suites on 24/12/2023. I booked the hotel via Agoda for 4 persons at the family suites. In Agoda, I booked for one room only that called family suites. First the young lady reception gave us the wrong room after charging us the tourism tax for one night one room. I paid for the tax even tho you are local and you are required by the state law to pay! Because of this, we have to carry all our luggages and went back to the lobby to recheck in again and the staff attitude was not the best. The worst was at the back. After checking in, I immediately went to ask for Chrismas dinner buffet but The Straits hotel didnt have restaurant but shared with Novotel hotel. I used to celebrate my Christmas at Noble resort hotel aka Novotel hotel for buffet dinner and I loved it. Therefore, I went to Novotel hotel to ask for it. The male staff, I presumed a manager was quite rude and instead of welcoming us but he just spoke to his staff to show us the tables if we still keen to dine in later for the buffet. He didn't have proper conversation with us. I understood that during the Christmas Eve, all hotel buffet might be full but the way he handle the situation was so rude and unprofessional. It is quite obviously that they don't need anymore customers to dine in at the hotel restaurant as they have a big company group that occupied almost all the tables. We were shown to an outdoor table without aircond and far from the buffet. To be honest my family and I were very eagerly to come back to try their Christmas dinner buffet as we celebrated at the same restaurant before covid. At that time the staff who treated us with respect and very friendly smile. Unlike this time. The hotel room is dirty with many hairs on the floors and when we checked in, the room seems not ready yet as one of the lady staff was inside our room and cited doing some inspection??? We checked in way past 3pm and they were still not ready yet This showed that the reception staff and the housekeeping staff obviously didn't communicate well. The room has some weird smell also and we requested the foreigner staff to do something. Guess what he did? Just spray with the air fresher lol. Even the floor with human hairs, he just picked it up with his hands isntead of vacuuming it when we asked him to clean it up. Seriously, I use to stay at Noble resort hotel aka Novotel hotel but this time wanna give this hotel - The straits a try but sadly, it is very bad. Even the lif to go up the hotel room was so small and inconvenience. The worst part was when we checked out, the staff sudden deduct my hotel deposit for another room tourims tax. According to them, I was given TWO rooms for my family suites. But when I booked through Agoda, it was clearly mention ONE family suites room. It means I only booked ONE room for 4 persons instead of two room. I refused to pay as it seems a scam. Overall, I didn't have good impression with this hotel. Would not recommend to stay.